Workers Credit Union receives strong praise from many members for its great customer service and great rates, leading to loyal customers who state they will only bank there. Specific employees are frequently noted for going above and beyond, being professional, friendly, understanding, and helpful. In one resolved case, a member expressed deep frustration after a request for a payment deferment was initially denied despite a good payment history, citing a process that demanded extensive documentation like bank statements and lease notices. However, this situation was positively resolved when another employee listened, understood the frustration, and worked out a mutual agreement, ultimately providing more help than was initially requested. Other experiences highlight some inconsistencies. One member reported confusion and incorrect information from customer service regarding how early payments are applied to a loan, leading to concerns. This has made some members feel scared of using the credit union for future needs, with one noting the employees seemed to not care. Despite these incidents, the credit union also has members who are very satisfied, particularly when issues are personally addressed by attentive staff, resulting in beneficial agreements for both parties.
We have been Worker's members for over 40 years. Up until the last 2 years, I we were satisfied w the service. Things began to decline, when they removed the tellers. 2 weeks ago, they said they were closing, for 3 business days, to "update their system". It is now 2 weeks later, & ATM's are still not accessible, & the... read full comment
June 2025
Short lines, knowledgeable and friendly tellers, plenty of parking…. great place to bank with real people!
May 2025
Great customer service. Great rates. You need to talk to a customer service person. You will only bank at workers credit union.
