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December 2025 by Divan Fernandes
Rodman Ford is hands down the most unprofessional dealership I’ve ever dealt with. I bought a truck here October 2025, and I regret it completely. I thought a Ford dealership would know what they’re doing because of their name. However, this place operates like they’ve never heard of professionalism, honesty, or basic customer service.
Some insight on my personal experience.....During the test drive the truck made a noise, and the salesperson promised it would be taken care of....It wasn’t. The noise came right back after just 1 week. So I contacted the dealership again.
I dropped the truck off to be fixed. When they said they had a “loaner,” for me, it was really just a beat-up truck with 260,000 miles on it , with what seemed like someones personal belongings all over. Waited a week, also informed them that my driver’s seat, was supposed to have heat and cooling that needed to be fixed. After picking up, still did not work. Few days later my air bag light popped up.
I was told they replaced the torque converter. But when I requested the service report, it showed only a transmission fluid flushed. So either someone lied, or someone has no idea what’s happening in their own service department. Both are unacceptable.
Then there’s the registration mess. They handled all the RMV paperwork and somehow gave me commercial plates, even though I don’t own a business. And guess what their response was “nothing they could do to fix it .” The weight they put on my registration doesn’t even match the weight on the truck’s tag, which per the RMV I can’t get a sticker.
This dealership is disorganized, careless, and absolutely unprofessional from start to finish. I would never recommend Rodman Ford to anyone. Save yourself the headache, the stress, and the money.
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November 2025 by bob
Incompetent Techs who dont like warranty jobs .
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November 2025 by Garrett Erskine
Great experience from start to finish, Bruce and the entire team were professional, honest and made the entire process a breeze.
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November 2025 by Sean Forsberg
Quick service
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November 2025 by Ryan Leher
These guys sell lemons and dont want to repair issues. Avoid at all costs - take your hard earned money elsewhere.
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November 2025 by Sean Mclaughlin
Sells lemons and doesn’t stand by them!
Don’t go here
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November 2025 by Francisco Mora
Found crack in my car.
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November 2025 by evan harrigan
very untrustworthy dealership. Sold a truck to me that was covered in spray detail garbage to hide giant scratches and disgusting paint defects. Truck then needed service as it was having issues with sensors and i had to walk in circles to even get them to take me serious. Joke of a dealer
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November 2025 by BIG MAN ARTS
Only sells lemons
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November 2025 by Tanner Farnsworth
Terrible dealership I would never trust them or give them your money, they’ll sell you new car that needs constant repairs and give you no help
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November 2025 by Brandon Cunningham
Great selection and helpful staff made this car-buying process a breeze. Make sure to ask for Rod!
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November 2025 by Michael Silva
Quick and simple. Sales rep was very nice and did everything he could to get me out the door with my car same day.
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November 2025 by Paul Roman
😤 Zero Post-Sale Service and Disrespectful Staff - Missing Keys for 2+ Months.
My experience with this dealership has been absolutely awful since I completed the purchase of a new 2024 Ford F-250.
While the truck was delivery late, (not the day there were supposed), they failed to provide the second set of keys/key fob. It has now been over two months, and despite leaving several messages, I have received zero follow-up or commitment to resolve this basic issue. The complete silence and lack of communication are unacceptable for a new vehicle purchase.
Salesperson Behavior
Compounding the problem, the salesperson, Bruce, became incredibly rude and disrespectful immediately after he received the cashier's check for the full purchase amount. His attitude shifted entirely, demonstrating that his priority was the sale, not the customer. This level of unprofessionalism is shocking and inexcusable.
Summary of Failure
- Failure to Deliver: Missing essential second set of keys for over 60 days.
- Failure to Communicate: Zero returned calls despite multiple messages left for management and service.
- Poor Staff Conduct: Salesperson Bruce was rude and disrespectful after the sale was finalized.
I strongly caution anyone considering this dealership. Once they have your money, they clearly demonstrate a profound disregard for customer security and service. I paid for a complete truck and expect a complete set of keys. Do not trust them to honor their post-sale commitments.
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November 2025 by John Bellantonio
Purchased a used F150. Excellent buying experience, very responsive and reliable sales person in Jim L. Would definitely shop here again and highly recommend them to anyone searching for a used car.
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October 2025 by Alex h
Quick servicing and pleasant staff!
