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January 2024 by Marissa G.
The service, quality of information , & patience with my questions, was above and beyond. Over the phone. She spent over a half hour talking with me to set up a new account after 22 years off of my mother's. It was sad to see my account go from 22 to 0. But that's a me problem. She was wonderful. Lisa, she started me a new membership with an amazing discount. I thought I was calling Framingham but believe she was out of a Connecticut office, thanks Lisa!
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January 2024 by eileen martin
Prompt, professional, caring. Got the job done with kindness too.
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December 2023 by Carol L.
Wow, they are so friendly and professional. Husband made a same day appointment to get license renewed. He's over 75 so he needed to go in person. Jonathan chatted with him as he went through the process. I heard my husband reminiscing about old computers and punch cards. Maybe was because it was a Monday morning but we were in and out in 30 minutes.
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December 2023 by Ron Chamberlin
Easy in and out plate swap and title.
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October 2023 by Frankie Andujar
For the past year, Omar kazmi has dealt with my car insurance issues and struggles and out of all the insurance agencies I’ve dealt with, Omar is one of the most helpful and friendliest person I’ve ever encountered! His customer service skills are excellent and it was a pleasant experience talking to him and being able to help me out. any insurance issues I ever have down the road, he is the first person I’m going to and will be my main insurance agent I go to!
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September 2023 by Alexandra Ruban
Such well run office. Came to renew a license -- no wait, very friendly and professional staff. Will never go back to RMV if I can help it
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September 2023 by Alexander Chu
This place was fast, easy, and the people they got there are absolute delightful. I went in to get a IDP (International Driver’s Permit) for a trip to Europe. I Google searched how long it would take and everything said two weeks. I walked into this AAA and walked out with Permit in hand under 30 min!
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July 2023 by Mario Monti
Wow, what a fantastic experience.My appointment was for 9:20AM, for the new Real ID.I was greeted immediately and the gentleman that helped me was very nice and explained everything.I was unaware of an issue with one of my forms of billing ID, luckily I had backup proof of residency!I apologize I do not have his name. (Longer dark wavy hair.)I sat down to wait my turn, which was minimal, when I was called up.I was greeted by Olga (I believe, according to the name tag.), very nice as well and took care of the rest.I don't know why anyone would want to go the the registry, when you can have a great experience at the AAA office @ 653 Worcester Road, Framingham, MA 01701.My wife explained to me she had the same awesome experience, when she was there 2 weeks ago.Thank you for a great experience.
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June 2023 by Robert Clemons
Went there this afternoon to renew my license everyone I had contact with was more than helpful and efficient. It was a refreshing change from previous visits to the RMV
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June 2023 by Mariela Vazquez
I was very disappointed! They did not help me with the situation with my brother he is disabled and just needed to get an ID but they couldn't help because of documents he brought has both of his last names on his birth certificate. so I don't understand why they just couldn't just give him an id! They said he has to go to city hall and change the last name but that is really hard to do because of how disabled he is and it is so hard to get him out of the house! It took me 2 hours to just get him in the car! Now I have to go to court because City Hall couldn't help me! I'm just so disappointed about it all!
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June 2023 by Terry Mohan
They went out of their way to find our out of state membership when we forgot our membership cards to get us a discount on a purchase.
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April 2023 by Tom Louie
Very helpful staff. Passport photos were done quickly.
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March 2023 by Arthur Richardson
good service for RMV. If you need photos for license you'll need an apoitment.
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February 2023 by Edormady Dormady
Always helpful at AAA - renewed my license - very quick - no fuss
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November 2022 by suzi lewis
When we arrived there were no lines. My daughter needed to renew her Mass identification. In-N-Out less than 45 minutes.
