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February 2024 by Anar Alakbarov
My encounter with AT&T Store has been nothing short of a nightmare. What started as a simple online order with an expected monthly bill of $95 turned into a series of frustrating events. The store employee, who should have checked my ID and completed the order, failed to properly process it charged me extra without proper notification. Consequently, my monthly bill skyrocketed to an astonishing $180, an exorbitant amount for the cheapest line and one phone.As soon as I got phone delivered suspecting an error, I reached out to another representative, who identified themselves as store manager Abdullah. After expressing my concerns, I decided to cancel the line and return the phone. Initially, Abdullah assured me that he had canceled the line and initiated the return process. He advised me to await a return label from the shipping carrier, and I agreed to pay only a restocking fee.However, neither the cancellation notice nor the return label arrived. With AT&T's two-week return policy in mind, I visited the store again after a few days, insisting on returning the phone in person. This time, in addition to the restocking fee, Abdullah requested an extra $40 for the usage of the line during the brief period I had it. Despite my frustration, I agreed and finally returned the phone, canceling the line.To my dismay, a couple of weeks later, I discovered a charge for the monthly bill on my card. Visiting the store once again, I expressed my serious dissatisfaction. After more than two hours spent in the store, Abdullah issued a partial refund. Despite my efforts and patience, I ended up paying $180 couple months later due to a collection notice for non-payment issued by AT&T.I had to visit this store 5 times within 20 days and spent hours each visit. Throughout my five visits within 20 days, I noticed that none of the employees, including the first one named Anthony, wore name badges. During my last visit, Abdullah informed me that "if it will make you feel better, Anthony will leave his job next week," implying acknowledgment of Anthony's fault. This experience highlights the store's significant issues with extra charges, inefficiency, and poor customer service.
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January 2024 by Beth Ann Cornwell
Wonderful customer service. Abdullah is Always willing and ready to help with any questions or issues that might arise. I appreciate the time and patience he puts in to help his customers and make the experience an enjoyable one.
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January 2024 by Shaniqua Harper
Before coming to AT&T I went to 2 different phone companies and the customer service was horrible. When I walked in this location Abdullah was amazing & he gave me a great deal so I could get the new phone I wanted ☺️
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December 2023 by Kenneth Backman
Great store very helpful will buy again ?.
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November 2023 by Eric Porter
I came with my Mom to upgrade our phones and got the best customer service from Abullah. He was extremely knowledgeable and friendly and went above and beyond to help us navigate our new phones and explain everything in great detail.
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November 2023 by threeX Xtomoes
Abdullah didn’t just help me in the blink of an eye but he was extremely nice respectful and informative I walked in with a paperweight iPhone and within minutes he brought my phone back to life I am deeply grateful best birthday gift ever
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September 2023 by Nicholas DiPace
I switched from Verizon today I had a great experience. Abdulla was extremely helpful and got me everything I needed and saved me some money!
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July 2023 by Paul Konigsberg
The store manager as well as the entire staff at the Framingham MA store is amazing. They have gone out of their way to help me with my issues. (That has not been the case with other stores, so it makes this store standout even more so). If you have any needs for anything AT&T/Cellular, I highly recommend the 225 Worcester Rd, Framingham MA store!
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June 2023 by Alyssa Brandolini
i had a great experience at at&t yesterday! Sofia is so nice and makes the process very easy and less stressful!
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June 2023 by Kit Torres
I feel good as a customer when I visit this store. The staff is nice and friendly and willing to work with you and your needs. Really a great experience when someone is listing and care of your satisfaction with the products and company. Job well done! Thank you!
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June 2023 by Will Villafane
The staff was extremely helpful and professional at all times! Very informative and well knowledgeable of the job! The entire team was very welcoming and I really appreciated my experience...thanks guys
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June 2023 by David Henderson
I needed a new phone and I'd been to this store before , The sales person was very knowledgeable and very nice to deal with , she helped me pick out a phone I could afford and even transferred my info from one phone to the other , she even helped me pick out a really nice case for the new phone . I am very happy I went to this location and would recommend them to anyone .
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May 2023 by Imperial Aesthetics
Big shout out to Abdullah!!!!! Wanted to thank him very much for all the attention, help and support provided yesterday with my purchase. Me and my boyfriend were so glad we found him at that store and I’d definitely recommend them to anyone who ask me about it. A+++
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May 2023 by Estrella Sun
Anthony was the one who helped me in store. He was super nice and patient and solved my issue with professionally. Thank you!
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May 2023 by Thayna Santos
Big shout out to Abdullah!!!!! Wanted to thank him very much for all the attention, help and support provided yesterday with my purchase. Me and my boyfriend were so glad we found him at that store and I’d definitely recommend them to anyone who ask me about it. A+++