Avis Car Rental

Car Rental
Hours: Avis Car Rental Framingham operates one of the world's best-known car rental brands. Customers report that the staff are always great to work with, describing them as helpful, friendly, accommodating, professional, enthusiastic, and knowledgeable. Many note the location is busy. The cars and vans are consistently reported as clean, well cared for, comfortable, and easy to drive, with very reasonable pricing and excellent customer service for rentals, including one-way trips. However, some reviews advise caution with the final rental agreement. Customers recommend checking it carefully before signing, noting the paper and ink might seem very old. Issues cited include an incorrect fuel gauge notation on the agreement and an e-toll pass added without confirmation. In these cases, customers felt the response from the desk was inflexible, with a focus on company policy rather than a genuine effort to resolve the situation, simply stating they should have checked the agreement. One customer noted an overall okay experience but saw scope for improvement in customer service, hoping for more common courtesy. Despite these occasional administrative frustrations, many customers highlight positive resolutions, such as staff quickly fixing mistakes from other locations or accommodating vehicle swaps for issues like a cracked windshield at no charge. The business is perceived by some as a local, small family-run store. Many customers highly recommend the location and would definitely rent there again.

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1. Framingham, Massachusetts