Bank of America (with Drive-thru ATM) is noted for its excellent, friendly, and attentive staff who provide fast service and solve problems. The manager is also highlighted as being very attentive to clients. Reviews mention the staff is multilingual, kind, and helpful, knowing some customers by name. However, there are consistent complaints about often long and unpredictable lines, sometimes requiring waiting outside. Parking and access can be annoying and feel unsafe due to a blocked entrance and the drive-thru ATM. Scheduling appointments for non-routine matters is often inconvenient, with bookings weeks out. While generally a very good branch, these factors impact convenience.
Lizardo Hernandez and Samira Galvao They provided me with an excellent service with a lot of attention and dedication. They explained everything I needed when opening the account and helped me in all areas. I am very happy and grateful for the experience I had today. I have several friends and I will definitely recommend... read full comment
April 2024
excellent customer service and prompt response to the needs that one as a customer has, its very friendly staff, I loved it, I would return again, and its manager, a great person.
April 2024
Great service, Lizardo and the team are very nice, the best thing is that they speak spanish and portuguese
