Bose

Most Recent Comments

• October 2023 by Barry D.
  The Worst Tech Support if thats what you call it....I just bought the QC45 and worked for 1 day great. Connected to my Iphone and also my TV, perfect. The next day they connected to the TV sounding like a Static Tin Can. Reset the TV deleted all devices and turned off bluetooth on Iphone, everything I could find online. Called Tech support and spent 40 minutes giving all my personal info and then the gentleman couldn't help me because he says he's computer having issues..He was not a trained technician or knew anything about the product and was trying to read it online as we were speaking. There is no Tech Support. Just an another crappy untrained answering service. What happened to you Bose?
• August 2023 by Mark T.
  A great company founded by MIT Professor Dr. Bose. Bose Corp makes affordable, well-designed high-fidelity audio products. Dr. Bose chose Bob Maresca as the CEO. Bob and I were MIT students and friends, and I took Dr. Bose's course.
• July 2023 by Gerald G.
  I had the same issue as the previous reviewers. I called in to resolve connectivity issues QC Earbuds II. After 15 minutes on hold, spoke to somebody. Discussed issue, was subsequently hung up on. Called back, have now been on 40 minute hold. There have been "24 callers" ahead of me in the queue for the entire time. Clearly a design flaw with connectivity that they do not care to make right. AWFUL. Won't buy from this company again
• July 2023 by Google user
  I have a pair of QC earbuds that I paid $300 for a year and half ago. I experienced an issue with the left earbud. The only solution they offered is to have me pay $200 for a new pair of QC II earbuds. I've been a loyal Bose customer for over 15 years, but I won't purchase another product from them if this is how their customer service team operates.
• June 2023 by James R.
  Was a big BOSE fan but I will never buy another product from this company again. The QC earbuds are garbage. I'm on the third set and it's ongoing problems with bluetooth and connectivity. This isn't an isolated problem it's a design flaw as thousands of people are experiencing the same thing. Called to get assistance and was first put on hold for over 10 minutes waiting to speak to a supervisor. The supervisor gets on the phone and refused to address the issue. He eventually just disconnects the call. Call back and I'm left on hold for over 30 minutes after asking to speak to a supervisor. After 30 minutes they disconnected the call. There is no doubt this is intentional. Called back and got the same supervisor who pretended he didn't remember the person he hung up on. He then pretended he couldn't hear me and hung up on me. This went on for over 2 hours. They were going to upgrade the buds to the newer version which doesn't support wireless charging which was the dumbest move BOSE could make. However after this experience I'm returning the buds to Amazon and will never purchase another BOSE product again. The customer service is nonexistent and I won't do business with a company that treats their customers in this way.
• June 2023 by Jeslyn W.
  No one answers phones. CEO has ruined company. Loved their products but can't buy anymore or get what I have repaired. They are all hiding out now. I hope CEO gets not a dime for destroying it.Apple can get patent and make Bose products!
• June 2023 by Jim L.
  I purchased QuietComfort II earbuds two weeks ago. Yesterday, 6-7-23 while traveling through an airport, the Bose Fabric Case broke away from the carabiner that was also a part of the Bose case that I purchased to protect my expensive earbuds.I lost my new earbuds and charging case.I called Bose and spoke to two different people. I was on the phone for an hour. The offer from Bose was 30% off of a new charging case! I have no case and no ear buds to charge! The operators had no idea what I was asking for and what the problem really is.I am loyal to Bose, but am very unhappy at how they decided to handle this. It was the failure of a Bose product, the fabric earbud case, that I lost my earbuds. I was hopeful that Bose would recognize the failure of their product and replace my earbuds and the charging case. I was wrong. The way this was handled makes me regret also purchasing QC 45 over the ear headphones last week!Bose, please do better than this and at least listen to the people that make your Company.
• March 2023 by Lillian S
  I had a recent experience with my still unfulfilled order from last month that has really changed my opinion of the company. On their website they offered a promotion of sending in an older pair of Bose quiet comfort headphones in exchange for a significant discount on their QC45s. From nearly $300 to $200. My older pair I've owned since approximately 2015. I've had to replace the ear pads twice, basically I've spent maybe $60 in 8 years in maintenance. They worked great! So great that I thought to myself, "Yes, I could purchase a new pair at 2/3s the original price." Something that could last me another 8 years was extremely appealing to me. Today, I called customer service to understand why the status of my order was "Waiting for Payment - please contact ****" when A) I've already paid for the new headphones upfront and B) I've already sent in the older headphones (they should have been received on 3/20/23. So for clarification I called customer service after their robot chat support was unhelpful. My first call was going well, until I was disconnected after being placed on hold. After waiting two minutes for a callback, I called the main number again only to then receive that call back. I hung up on the call I was on and accepted the incoming call--which hung up on me after two seconds. Then I called again, this time waiting through the phone menu and selecting the appropriate option, they offered a callback service which I accepted. I was called and before I could respond/before the second ring the call ended. Then they called again, this time I managed to pick up and they hung up. My final call I told the *** to not place me on hold. She was fantastic, able to get to the bottom of my issue. I'm still waiting confirmation that my new pair will be mailed. The truth is it feels like **** took my money, stole my old headphones, and now I'm out cash and headphones. I will update once I have word about the new set.
• February 2023 by David M.
  Love BOSE and it is our main speaker and sound system we prefer. We started with the sound wave/CD player about fifteen years ago and still have and use it.Then we purchased the sound link portable speaker and are very pleased with it. Tremendous sound for such a small speaker. Then we got the micro sound link and as usual are impressed again.Our most recent purchase was a sound bar and we have a Polk sound bar in the bedroom and the BOSE is in the living room and it made a huge difference in sound and quality and its the entry level Solo 5 sound system.Customer support and service has always been superb and we have never had any problems with the many BOSE products we have owned.
• February 2023 by Suzanne McNeil
  I used to LOVE Bose and used to rave to everyone about the products and the company, but I must say that I am so disappointed in the change in customer service over the past few years. For example, I currently need to buy little plastic channel volume control knobs (which always fall off BTW) for my BOSE Tone match board, and I remember a few years ago when they fell off and I needed to replace them, I called the Framingham office and they sent me some complimentary! I was so impressed. Now that I need to purchase them again, the customer service people told me to go look on eBay because they don't sell them anymore. Ok, so we buy a board from you and you don't service the thing. Disappointing :(
• January 2023 by Gene Taylor
  My old girlfriend bought me my first Bose, QC15's. I've been a Bose fan since then, purchasing the QC25, then the QC35, then the NC700. None of the headphones create the exaggerated bass that you find in other headphones. That's fine with me. I want the bass to add to the balance, not override all of the rest of the tones.
• December 2022 by Rahul Verma
  ? ? ? ? ? . Never buy bose products direct from bose . Go to the stores who sells bose products, Buy it and bring home . I had a bad experience from buy direct from bose .There is no guarantee that you will received your online order. I oder my bose speaker direct from bose online .. after few days i recieved an email that your order is delivered but I did not received any pacage . This is my first time buying bose tv speaker. I called bose support and told them I did not receive any pacage .he said we are sorry for that but nothing much they can do about that and we can not claim from UPS , we will send you a UPS claim form, fill out the form and send it to ups ans we will call you within 2 day . 2 weeks ? nothing yet. I don't know whose fault was it but I pay full amount $ , in return I want my pacage . Simple.
• December 2022 by Ray Walters
  Sent my amplifier base for the L 1 Model 2 system in for repair on a Monday it was fixed and returned 12 days later during Thanksgiving week. Quality product and service from a Quality company!
• December 2022 by 지윤오
  Email and personal information Collector.Applied $20 voucher with email signup but never received.Super BAD customer service.
• November 2022 by Kuda R.
  Let me begin by saying I have been a loyal Bose customer since 1975 when as a teenager I acquired my brother's 2 Bose 901 speakers he brought home from the Army. They were absolutely mind blowing at the time and 901's continued to be so throughout the decades they were on the market. I subsequently replaced them with 4 Bose 502 speakers which I placed in the 4 corners of my USAF barracks and later in my living room in the late 70's, early 80's. I then bought the original Accoustamas (?) mini speakers for my bedroom back in the early 90's which were perfect for that space. (I still have them in a box some where in the garage.) Over the last 20+ years, I've purchased or were gifted by my wife or daughter, several bluetooth Bose speakers, including 3 Bose Soundlink Minis (love them); the first Bose Wave system with the CD player for my bathroom, (CD player broke after a few years but the radio continued to work); a pair of Bose wireless Quiet Comfort (25?) headphones and an older wired version (which I still use after replacing the ear pads 3-4 times over the last 15+ years). I also have Bose Quiet Comfort earbuds that cost almost $300, are relatively large but sound great; a Bose Sound Touch wired speaker which picks up internet radio stations (great for the bathroom); and lastly, the cheapest Bose product I've ever purchased - the Bose Micro with the rubber strap to use when I golf. It's waterproof and the rubber strap work(ed) great on the windshield bar where I would pair it with my buddies Micro on the other side for a portable stereo set up. Nice. Unfortunately, (and as Bose designers had to expect), the rubber strap developed a tear at the point it permanently attaches to the speaker, and which finally ripped clean through rendering the speaker mostly useless for the intended use. Sure, I can lay the speaker in the little cubby in the golf cart, but it's just not the same. I figured Bose, being the premier and forward thinking electronic products company they are and have been for half a century, would have engineered the strap to be easily replaced. Surely they knew that a thin piece of rubber would not last as long as their otherwise well designed outdoor waterproof and rubber coated speaker would. Right? Wrong. I searched high and low on the internet for a solution but none was to be found anywhere. So I called Bose to ask them if they could make a repair that I could pay for since it's not under warranty, or at least sell me a replacement strap. Instead I was "assisted" by a barely English speaking person named Ellie, (obviously not a real name), who told me there was nothing I could do but buy a completely new unit. When I VERY POLITELY began to say how disappointed I was that Bose had not anticipated this problem and designed a replacement strap system, she simply hung up on me. WTF? I immediately called the number back, and this time the touch tone system would not recognize my selection, despite it doing so only a few minutes earlier. I thought that it was inconceivable that they (Bose Customer Service) would have a system in place that could somehow block a number of a customer while making it look like they weren't actually blocking the caller. Again, I was apparently wrong. Now, I am getting a little upset. I began to feel somehow betrayed by a company that I had been so very loyal to for the last almost 50 years, or my entire adult life. So I used my other (business) cell phone and called the same number again, and lo and behold, this time the touch tone buttons worked. I got another barely English speaking representative who when I began to explain all over again why I was calling and got to the part about how the last representative apparently hung up on me, she began saying how they were having some sort of problem "with their system" and then she ALSO HUNG UP ON ME! Let me be perfectly clear- at no time did I raise my voice, speak impolitely, or use vulgar or improper or unprofessional language. These representatives have figur