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January 2024 by Marissa G.
The service, quality of information , & patience with my questions, was above and beyond. Over the phone. She spent over a half hour talking with me to set up a new account after 22 years off of my mother's. It was sad to see my account go from 22 to 0. But that's a me problem. She was wonderful. Lisa, she started me a new membership with an amazing discount. I thought I was calling Framingham but believe she was out of a Connecticut office, thanks Lisa!
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December 2023 by Carol L.
Wow, they are so friendly and professional. Husband made a same day appointment to get license renewed. He's over 75 so he needed to go in person. Jonathan chatted with him as he went through the process. I heard my husband reminiscing about old computers and punch cards. Maybe was because it was a Monday morning but we were in and out in 30 minutes.
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August 2022 by Norm R.
I have AAA premier, and with 4 service calls this year, I am not qualified to get free service anymore .However, on 2 calls in Framingham, the one affiliated garage, Henry's towing refused to come out. Does that count as a legitimate call?I called the Acton , MA branch because that's where I live, and I was redirected to 1-800- AAA- Help, and I had a very frustrating, time wasting time with some sone insufferable reps. With 3 calls, they never even gave me a chance to explain anything.I just called AAA a 3rd time, I asked if they can hear me , they said yes, so I can began to explain why I was calling, and the "CUSTOMER SERVICE REPPRESENTATIVE "interrupted me and said how may I assist ? and I started to speak and she hung up on me. This is 3rd time I got hung up on in one hour at the beginning of the call for no reason.I need a battery, and because of your nasty people on the front lines, I may never get one or explain why.I'm being generous with one star. AAA , please contact me Norm
[email protected]
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August 2022 by Jeff K.
Went here to renew my drivers license and the entire process went seamlessly and quickly. I had made an appointment in advance and they took me right on time. The whole process took less than 10 minutes and was far more convenient than dealing with the RMV ( Registry of Motor Vehicles ) directly.
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August 2022 by C. M. J.
The agents who answer the phone -- the only ones you are allowed to speak to -- don't know insurance well AT ALL. I've been given so much misinformation over the years, it's incredible. Why didn't I leave? Because their quotes were lower. But I will tell you this, given all the MISTAKES they have made, it's likely customers are under or over insured. The training they provide their agents/customer service reps is laughable. Forget about talking to anyone who understands a Condo master policy -- PFA -- in relationship to your own coverage. Oh, and I was told, before I flew to Ohio to possibly purchase a nice used RV, that they could cover it and was given a quote. After the purchase, I immediately called AAA to only find out the agent who told me that was DEAD WRONG. I had to scramble to find a company and ended up paying a lot more than I was quoted by the DEAD WRONG AAA agent. How can they give you a quote for a policy they don't every write?!? AAA Northeast insurance offers decent prices AND THE WORST CUSTOMER SERVICE, LEAST KNOWLEDGEABLE AGENTS/REPS IN THE INDUSTRY. Buyer beware! You might spend too much over years -- as I have for coverage I didn't need because of my building's PFA -- or you might end up underinsured because they don't know what they are talking about. If I had a dollar for every minute I was put on hold by an agent who didn't know the answer to my questions so they could ask a supervisor (who often didn't know either and whom you are not allowed to be connected to), I would be a millionaire! NOT WORTH THE TIME AND FRUSTRATION. AAA INSURANCE NORTHEAST DOESN'T SERVE THEIR CUSTOMERS WELL AT ALL! TRAIN, TRAIN, TRAIN YOUR AGENTS, AAA NORTHEAST!
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October 2021 by Lily L.
Had a fantastic experience. Everyone I interacted with was very friendly. My RMV experience was great, it was easy to schedule the appointment online and the process at the branch was very smooth and efficient.
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August 2021 by M. Francis T.
BIG shoutout to AAA in Framingham - we are traveling abroad soon and were having trouble navigating a ticket change with Priceline (never again will I use Priceline...). If I had known AAA did personal travel planning, I would have gone with them. Asked the agents there for advice - followed it - success! They were friendly, knowledgable, and an extra agent even came out to chat with me directly seeing how distressed I was. You guys are THE BEST!
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August 2021 by Liana S.
Worst experience ever. Bought a washer that wasn't working right from the start. Refused to do anything and told me to reach out to the warranty for the company. This is 2 days after I purchased what was supposedly a brand new top of the line unit. Had to stop payment to get a call back after a month of asking them for help. This is since March. Owner literally called me on the phone screaming at me for stopping payment. Do not patronage this shop. Entire middle piece to the machine had to be ordered and this store will not stand behind their own products.
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February 2021 by Jennie M.
I had a great AAA experience today! My battery died and I called to get a jump. Yolanda on the phone was very helpful and so nice and George, the technician who came to help me came so quickly and was super efficient and gave me all the information I needed. Thank you for helping me out today AAA!
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January 2021 by Elle R.
The best "RMV" experience my husband and I have ever had! The staff were so kind, I was very impressed.
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October 2020 by Michelle C.
Another 5 stars for AAA Framingham. Framingham covid cases are on the rise and I was dreading heading over for my license renewal. They did a great job enforcing social distancing and cleaning measures that put me at ease. The wait was minimal. Highlights: - By appointment only. Masks and distancing enforced - wait outside to check in at designated 6ft markers - check in at desk and assigned to 1 of 3 chairs that are distanced - in between each customer appointment they cleaned counter spaces, eye testing machine and payment pad - large plexiglass and faux-wall between RMV area Thank you AAA for a positive experience!
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April 2020 by Siobhan O.
Two stars simply because one nasty employee has ruined this office for me. I wish I caught her name. She is an older woman who both times I have been there was working at the front center desk, and it is as if she tried to be as rude and downright insulting as possible. Last time I went in for a passport picture, there were two lines of customers for two different services. However, no signage indicating which line was for what. I approached her counter where she was speaking with a customer, hoping to catch her eye and ask which line I should wait in. I said "excuse me" twice and was ignored. After about a minute of waiting, she turned to me and yelled (yes yelled, raising her voice) "this is a private conversation, you need to be waiting in line." I started to reply "which line should I be in for a passport photo" but was interrupted before I could finish with more yelling "I'm with a customer, you need to wait your turn." Since one line ran right next to her desk, I actually only moved two feet away to "get in line" and avoid their apparently private conversation which they were having in front of the 20 waiting customers. I left after a minute of waiting when I realized how ridiculous the situation was and went next door to Walgreens for my photo. I will never return to this location solely because I never want to deal with that woman again. It would really be in this location's best interest to hire some more staff, and ensure the staff are suited to be working in a customer service position.
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August 2019 by Elyse T.
If I could give them 10 stars, I would. The people at this location, every single one I interacted with, are so kind and professional! Most people joke about how much they hate waiting in line at an RMV/AAA, but they clearly haven't been to the AAA in Framingham. Wicked kind, wicked knowledgeable, and efficient! I'm so happy with the services provided and how fast I was in and out (~17min).
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August 2019 by Vincent M.
A great place to have so close to home. Certainly worth the yearly membership fee to be able to use the services and features of this location. They also have RMV services which makes renewing your license a breeze. I came here to exchange currency and get my license renewed. The staff are friendly but oftentimes overwhelmed and understaffed. If you have something in mind (especially RMV services), try and get here 15 minutes before they open so you can be one of the firsts. Highly recommend. Great place.
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August 2019 by Mudphud P.
Great place to renew a license- I was in and out within 15 min. The workers are very efficient, kind and professional. Much better than waiting in line at the RMV.