Genesis of Framingham is a car dealership that has received mixed reviews from its customers. While some have had positive experiences with the friendly and professional service, others have reported poor service and a lack of communication from the service department. The dealership is described as a busy place, and in the past, customers have not been pleased with the service received. However, a recent visit suggests that there may have been a change in personnel and a renewed dedication to customer service. One customer, who had previously been unsatisfied, noted that their latest encounter was "excellent," indicating a potential improvement in the dealership's operations. Despite the mixed reviews, the dealership is praised for its clean facilities and the helpfulness of specific employees, such as the sales representative Tee and the General Manager Chris. Customers have also appreciated the ease of scheduling appointments and the timeliness of the work completed on their vehicles. Overall, the reviews of Genesis of Framingham suggest a dealership that is striving to improve its customer service, with some customers reporting positive experiences, while others have encountered issues that need to be addressed. The dealership's commitment to addressing these concerns and maintaining a high level of customer satisfaction will be crucial in the future.
Brian Farrel is a great sales associate..He literally walked me thru and test drove the Genesis explaining it's uniqueness..My phone calls were answered immediately and helped me do most of application process by phone and email ..Just a great exp
November 2025
Karlven was amazing! I could not have asked for a better salesperson! JJ was also great in the finance department! I am very happy with the team and my purchase!
November 2025
Friendly staff, waiting room is very nice. Took care of my GV70 with no hassle. 5/5 would recommend
