Metro by T-Mobile at 26 Union Ave in Framingham is known for offering unbeatable prepaid plans with unlimited talk, text, and data, along with a wide selection of 5G phones from Apple, Samsung, and OnePlus. Customers praise the store for its friendly and helpful staff, especially highlighting an employee named Matheus, who is consistently described as kind, professional, and patient. Many appreciate the excellent customer service and personalized assistance, with some noting that Matheus went above and beyond by helping with phone transfers and providing tutorials. The store is highly recommended for its helpful and understanding team, making it a trusted place for setting up service. While some reviews mention a less respectful experience at a different location, the Framingham store’s team, particularly Matheus, is appreciated for their caring attitude and dedication to customer satisfaction. Overall, the store provides a positive experience for those seeking quality service and support.
Very helpful!!! The guy...I wanna say his name was Metao, was amazing, super helpful, got my new phone activated in a timely manner and he was friendly 😊😊😊 couldn't have asked for more from him.
October 2025
If you need help, seek out MATTHEUS. Not only did he help me but he assisted 6 other customers in the last 20 mins of open business hours! A real life saver!! Will definitely come back to work with him again.
October 2025
This store is the best in Framingham Ma. I highly recommend anyone to come to this store and get set up with their service, because they are the most helpful and understanding people Ever. I love Metro!
