Metro by T-Mobile at 26 Union Ave in Framingham is known for offering unbeatable prepaid plans with unlimited talk, text, and data, along with a wide selection of 5G phones from Apple, Samsung, and OnePlus. Customers praise the store for its friendly and helpful staff, especially highlighting an employee named Matheus, who is consistently described as kind, professional, and patient. Many appreciate the excellent customer service and personalized assistance, with some noting that Matheus went above and beyond by helping with phone transfers and providing tutorials. The store is highly recommended for its helpful and understanding team, making it a trusted place for setting up service. While some reviews mention a less respectful experience at a different location, the Framingham store’s team, particularly Matheus, is appreciated for their caring attitude and dedication to customer satisfaction. Overall, the store provides a positive experience for those seeking quality service and support.
I've been a customer for over 10 years. This is the best store. Thank you guys.
March 2026
Amanda & Alex wer absolutely great! I had my child with me and he was fussy they were very understanding and we're able to be patient with my while caring for my 1 year old. (Also gave him a few things balls, balloons as a distraction) it was just a great experience all around! Much appreciated!
November 2025
Very helpful!!! The guy...I wanna say his name was Metao, was amazing, super helpful, got my new phone activated in a timely manner and he was friendly 😊😊😊 couldn't have asked for more from him.
