PetSmart is a large pet supply and services retailer. Reviews from customers highlight both positive experiences and some areas for improvement. Many praise the helpful and knowledgeable staff, with one mentioning a manager who provided effective care advice for a sick dog, saving a trip to the veterinarian. The doggie day camp and boarding hotel services receive strong recommendations, with reports of dogs being treated very well, enjoying their visits, and returning home happy and tired. The grooming services are also described as excellent, with communicative and skilled groomers. The stores are noted for having a lot of products and competitive prices. However, some customers note occasional issues. One reviewer found a new recovery suit item to be covered in dog hair upon opening the package. Another reported that not all personal items, like toys and a measuring cup, were returned after their cat's boarding stay, which was an inconvenience. Overall, experiences can vary, but many customers report satisfactory service and would return, particularly to locations with consistently helpful employees.
Grooming team is friendly. Sam did excellent job with our toy poodle, way beyond our expectations, we’d love to come back again! Thank you so much Sam!
December 2024
They don't always have things where I expect them to be for cats. I have to look in the dog section sometimes.
August 2024
It's a typical Pet Smart, people are friendly, and they have basic pet accoutrements! Kids love the small pet and fish sections.
