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February 2024 by Katie N.
My dog Max is a rescue puppy we got last August 2022. Max can be a hesitant dog to strangers and even our family/friends. Max has been going to doggie day camp for over a years now. They treat him so well, he loves them! Everyday when I bring him in his tail starts to wag as I check him in and he see's the manager. I swear he loves them as much as he loves us. They do fun photos monthly and even celebrate his birthday. We've even started to use their dog hotel when we go on vacation. He always comes home tired from all the playing he gets done there. I would suggest this doggie daycare/hotel to anyone in the area. That's how we started going by coworker who had a great experience as well and suggested I take Max. We also did two courses of dog training with an associate named Julia. She ran really great classes and had so much patience with all owners and puppies.
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February 2024 by Julia Franchko
We got a budgie from here. Unfortunately, we found out at home that the longest feathers on his wings were clipped My boy is falling down during his flights and can not take off from the floor. I hope it grows back??
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January 2024 by Valdet Abazi
Poor customer service, and also the manager was so rude... will never visit this store again
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January 2024 by Marcea McGuire
I took my cat here for boarding while I went away on a trip. My cat was fine, the drop off and pick up was very easy. But, I dropped off my cat with toys, a blanket, food and a measuring cup for the food. When I picked him up I didn’t have everything he was sent with. Some of his toys were gone and so was my measuring cup. Obviously nothing valuable, but I expected to pick him up with everything he was dropped off with. And I find it annoying that I have to replace my measuring cup. Also, there was a toy that I didn’t recognize in his bag. It was super dirty with litter stuck to it. I threw it away.
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December 2023 by Matthew Liptak
These places tend to get a bad rap and most of the time its hit or miss. I visited the grooming portion of this location and also shopped in the store and every employee I came into contact with was excellent. The groomers here are awesome and they bathed and groomed my two goldens and were informative, helpful and a pleasure to work with and communicated with me every step to make sure I knew what was going on. Plus the store portion has a lot of stuff and their prices are competitive. I would come back to this location over others any day.
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December 2023 by Matthew L.
These places tend to get a bad rap and most of the time its hit or miss. I visited the grooming portion of this location and also shopped in the store and every employee I came into contact with was excellent. The groomers here are awesome and they bathed and groomed my two goldens and were informative, helpful and a pleasure to work with and communicated with me every step to make sure I knew what was going on. Plus the store portion has a lot of stuff and their prices are competitive. I would come back to this location over others any day.
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September 2023 by Logan Snow
It's pet smart. Eh People usually frown about the big chains.BUT recently I got a puppy and had training classes here. Julia is an awesome dog trainer.I had a trainer who came to my house for basic puppy training before this. It was ok. The trainer was ok.But when I signed up for the advanced puppy training at pet smart, I saw an immediate change for the better. My puppy caught in better. Everything about Julia being our trainer was a plus. She knows her stuff!I recommend them to all for puppy training!
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September 2023 by Barbara Grubbs
Roo was happy as ever to go to the PetsHotel. The only thing that bothered me was hearing a staff member in one of the camp rooms yelling at the dogs. The dogs were being loud, but I never heard anyone yelling at them. Hopefully that person was coached on a better way to handle things.
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August 2023 by Devin FitzM
My dog stayed here and she had a great time. She was very happy when we picked her up and that was all the proof I needed. That said they sent me a photo and it was clear she had a blast playing with the other dogs.
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August 2023 by Lauren Deignan
My review is specifically for Marnie from the petsmart training. She was absolutely fantastic with my puppy as well as the other dogs in the class. I watched a big dog go from barking and lunging on day one to focusing and behaving by the end of class. I highly recommend the class and her as a trainer.
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July 2023 by Jenna Vanessa
We adopted two of our cats through second chance rescue at Petsmart. They are the best felines anyone could ever have. The staff seems to care for the kitties well and treat them as best they can being in a shelter which is so sad on its own. They take their time and make sure the cats get adopted out to the correct families. Wish I could take them all home!
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June 2023 by Kelby Feenaughty
The lead male groomer was impatient with my dog and caused her to have extreme anxiety with future grooming sessions. I picked her up after 2 visits back to back to finish her grooming only to be given her with multiple places on her that were not touched or brushed through. He never spoke to me about the spots, but just expected me to pay full price. When I calmly brought her back in after noticing the spots while standing in line to pay, he gave a pore excuse and tried to place the blame on my dog. I asked to speak to the manager to ask for a discount because I didn’t not feel comfortable paying full price for only a fraction of the service being received. In the beginning, she was resistant to accept any accountability on her groomers behalf, but after about 10 minutes of me asking to speak with the store regional director, she approved a discount. I was never told that my dog would not be allowed to come back from anyone in the store. I had to find out from trying to schedule her at another store (because I have always had a great experience at PetSmart and wanted to give them another chance to right their wrong), that they put a lock on her account and a note stating she was “unsafe to groom”. I can understand if she needs special attention due to her anxiety (that only presented itself after working with the male groomer), but to lock the account and put a false statement on her account is unprofessional and a lie. I was willing to move forward from the situation because I understand things happen, but Framingham grooming will no longer be getting my business and I will share my experience with locals so they understand the level of professionalism they will be dealing with.
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June 2023 by Jenny A
The staff at the petshotel are great!!! I try take my dog once a week to daycamp. They always remember me and my dog which is welcoming. He’s always tired once I bring him home.
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June 2023 by Carolann C.
My dog loves going there and I like the selection of dog foods, treats, toys,and refrigerated foods
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April 2023 by Jackie
i wish I could rate this 0 stars. this is the absolute worst grooming job I have ever seen. literally didn’t even recognize my dog when I went to pick him up. his face is horribly patchy, nails were not trimmed, and I was told he would not be shaved. never go here.