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July 2023 by David Parker
PFE Sales Representative Eric Philbrick and his associates in Framingham, MA, did an outstanding job, assisting me in arranging the purchase and trans-Atlantic shipment of a specialized SCI-FIT Pro 1031 Upper Body Exercise Machine to a close friend of mine living in England. Acting on the creative suggestions of Mr. Philbrick, PFE, on an exceptional basis, broke with its normal operating procedures, by (1) temporarily holding the equipment after I purchased it in its Framingham warehouse while, at the same time, (2) coordinating closely with a UK-based international shipping company to arrange pickup of the equipment from PFE's warehouse for transshipment to my friend in England. Without the creative thinking of Mr. Philbrick and the assistance of his associates, my friend in England would not have been able to acquire a comparable machine that would have properly met his needs, given that no comparable machine is currently available from any European manufacturers. I therefore cannot recommend more highly the performance of Mr. Philbrick and his associates.
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February 2023 by Dave Hamparian
I can't say enough good things about about Precision Equipment. The staff, quality of their products, the selection and the service team have been servicing me for over 25 years. Don't make a rookie mistake and buy home equipment from a sporting goods store unless you plan on hanging clothes from it within a year! The old adage "you get what you pay for" could not be more appropriate when it comes to fitness equipment. The equipment lasts forever and if something wears out, they have the parts and service to get you back in action quickly. Quality in all areas and I have bought many pieces of equipment over the years. I don't waste my time looking elsewhere.
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February 2023 by Dave H.
I can't say enough good things about about Precision Equipment. The staff, quality of their products, the selection and the service team have been servicing me for over 25 years. Don't make a rookie mistake and buy home equipment from a sporting goods store unless you plan on hanging clothes from it within a year! The old adage "you get what you pay for" could not be more appropriate when it comes to fitness equipment. The equipment lasts forever and if something wears out, they have the parts and service to get you back in action quickly. Quality in all areas and I have bought many pieces of equipment over the years. I don't waste my time looking elsewhere.
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December 2022 by Ron Saponaro
Best quality and BEST SERVICE. Dave, Steve and staff have years of knowledge and experience that other places simply do not have. Even more important than top quality products, delivery and customer service, they service what they sell. When you are buying any type of product that has moving parts, its nice to know that "if" you have a question or a problem that you only have to make one phone call and your PROBLEM IS SOLVED! Your not just buying a product, you are buying a company with many years of experience in sales and service. If your looking for quality fitness equipment, this is the place. I have purchased several different types of machines over the past 25+ years from PFE and it has always been nothing but quality, and if anything has ever come up, they know how to fix it or handle it quickly.
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December 2022 by evan myers
The guys at pfe are boyond professional and have all the best equipment in store to try out. Give em a visit
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May 2022 by Night Rider
This store was full of nice people who were more than happy to help me out with no pressure and my salesman didn't try to upcharge me. I will be back.
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March 2022 by Derek777
Precision Fitness Equipment is an excellent fitness equipment company. We had a problem with our 16 year old treadmill a while ago and we called PFE to come and take a look at it. Shannon, the customer service lady, was very friendly, courteous and professional on all levels. Shannon answered all of our questions and concerns regarding our treadmill and she set up an appointment for us within two weeks of our calling PFE. The tech came out and checked out our machine and performed a routine maintenance tune-up, Our treadmill is about 16 years old and was not used much until recently. The tech was equally friendly and helpful. He also was very highly trained and technically highly qualified. As it turns out, he recommended that we replace the belt and deck because of the age of the treadmill and the that it was "sticking" frequently. We finally decided to move forward and we will purchase a new belt and deck from PFE. Shannon provided us with a very reasonable price quote and advised that we could likely schedule an appointment within about two weeks. Thank you Shannon and Precision Fitness Equipment for your high level of professionalism and customer service. We truly appreciate it!
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January 2022 by Greg K
I've been working with Dave (Framingham location) and Arthur (Newton location) for a number of years. All through the pandemic, both Dave and Arthur found the equipment I required as I built a gym in my house. When they couldn't find (which happened once) they put me in touch with people that could. That's great customer service! When I need Fitness equipment, I go no place else.
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November 2021 by Mark Baer
I rarely submit reviews, but I felt inspired to do so in this case. We had the most impressive experience with this company from the owner and staff, to the quick response of the tech team. Our old treadmill finally died so I called PFE and the owner himself actually answered the phone. I explained what had occurred as well as what we were hoping for and he started walking me through the options. That same day I was able to look through the floor models that were on site in the Framingham store. We purchased one, got it home and were back in business. We called the store the next day because we had some questions about the machine and it's operation. Dave sent out a tech THAT DAY to make sure it was operating properly and to walk us through the features. Thank you Dave and Precision Fitness Equipment!
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February 2021 by Arva Bradshaw
I recently purchased an elliptical for a gentleman with disabilities from Precision Fitness in Framingham, Ma. What a wonderful experience from start to finish! The ordering process was so easy. Jamie was easy to work with and very helpful. The elliptical came in much sooner than we had expected which was a nice surprise!The day of the delivery the guys ran into a couple of problems (not their fault). The stairs inside the house are very narrow and they were not able to get the elliptical up despite them trying. They ended up taking the whole thing apart, brought it up the fire escape and put it all back together! They were so kind and friendly to the staff and the individual it was purchased for. They made his day!Thank you Precision Fitness for being so awesome!!If you are thinking of buying fitness equipment, I highly recommend them.
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December 2020 by A L
Not many selections of the different brands even though they have huge building space. Greets customer and Good consultation about the equipment so give 4 starts
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November 2020 by Stephen G
Friendly staff who were also very knowledgeable.Allowed tests on equipment and made spot-on suggestions.Price was in line with those found elsewhere.Delivery time about average.
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June 2020 by Richard A.
I've been using Precision Equipment Gym products for years. Had a recent cable snap. Have been dealing with Shannon in the repairs department and cannot think of enough nice things to say. She was always pleasant on the phone, had the proper details and information, and efficiently took care of the problem right down through scheduling a repair appointment.Lots of places sell Gym Equipment but not so many follow up so carefully.A great place to buy quality equipment and feel confident in the backup.
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February 2020 by Andy schwarz
Will showed up on time for the appointment (actually a bit early) and did a great job replacing the brake mechanism on our Lifefitness elliptical
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January 2020 by James O.
Great selection, knowledgeable staff and excellent service. We bought an elliptical trainer and had a problem with the delivery date due to a change in our travel. I contacted them after hours and got a reply from the owner who worked with us to get it delivered. The set up team was great as well. We shopped at their competitors and their selection and sales staff were so much better. I can now say that about their service. A great experience