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December 2025 by Fərid İldırımlı
During the initial application, they falsely promise discounts, gift cards, and low prices just to attract customers. Later, in the following months, there is no discount, and the monthly payment is increased each time without informing you. When you contact them to complain, they respond very coldly. After a few months, I canceled the service.
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September 2025 by Joseph Reid
Do not…. I repeat do not go to this place , they are a horrible company. All they’ve done to me and my low income family is lie and say we would be paying 20$ a month and after having their service for under 6 months our bill has gone all the way from 20$ to 50$ their customer service is the worst I’ve ever dealt with and they are extremely rude and don’t care about their customers. We were also suppose to get a 100$ prepaid card from them and never even received anything!
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August 2025 by Patricia Dzindolet
Today we had such a wonderful, educated, polite, knowledgeable kind man from Astound. His name is Jorge Mutti. He fixed our tv which we have had so much trouble since we upgraded. He is just A+plus off the charts. He is such a credit to your organization. You can’t imagine how pleased we were with his service.
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July 2025 by Megan Rawlings
James DeLorey was great! He installed the WiFi and modem super quickly and efficiently!
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July 2025 by Bryan Kelly
Do not recommend. I reached out to set a cancellation date as I was moving, they shut my internet off 3 weeks early, despite me confirming the correct date. When they turned it back on, they recharged me for the month, so I paid twice, and got rid of my promo rate so my new rate was over double the original. When I reached out to fix they said they would look into it and reach out. They did not. When I contacted them again they said there was nothing they could do, even though my billing statements showed them charging me twice for a majority of June. Stay away.
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June 2025 by Melina
Mark was super wonderful!! He set up the system quickly and easily. He was also very fun to chat with! I would give him 10 stars if possible.
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May 2025 by Greg Miller
Our technician was extraordinarily helpful in diagnosing the issue and resolving it. I cannot recommend more highly
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May 2025 by Kathleen Antonellis
Thonny the technician #29685 has been so pleasant having him in our home changing and updating our cable and internet…professional and so knowledgeable and patient with all our questions we now can enjoy our services with confidence. Thank you for having Thonny employed with being so helpful (us being seniors) how to use our new updated equipment, he is the best.
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May 2025 by R
My Tech gave me the best service on the install James DeLorey was also very helpful with the setup. Best cable install experience I ever had.
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April 2025 by tom palmer
James Delorey did an amazing job solving my problem that was driving me crazy. Should I take a picture?
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April 2025 by Amanda De Oliveira
James DeLorey was scheduled to come to my house help with an issue and was great. Thank you
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April 2025 by Shannon McCullough
I am a business customer locked into a 3 year contract. Last year, they raised the price in the middle of the contract. This year, same exact thing! Do they even care about a contract? There is no cause to raise the price. I have to contact them every year and argue about rectifying the situation. Honor the contract and be an honest company!!!
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April 2025 by Michael Brescia
James DeLorey 29700 was a pleasure to work with. Got my internet set up great.
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February 2025 by Dustin George
Very friendly, and no issues
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February 2025 by D. RosenB
Great customer service!! Thank you!
