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October 2025 by Laramerchi
Big s/o to the REI Service Center—Frank especially! Cool guy, super easy to talk to, and he definitely reignited my excitement to keep building out my MTB rig.
This Framingham location has a solid in-store selection. Normally I’m left relying on online inventory, but here I can actually shop with confidence and see everything firsthand.
I’ll definitely be back soon. Appreciate the knowledge, the service, and the vibe. 🔧🚲🔥
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October 2025 by sharon carroll
Great products, great quality and customer service
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September 2025 by neathub dot com
The service this time was completely different from my visit 6 years ago. I realize now that my past experience must have just been bad luck. I’m confident they don’t deserve a 1-star review, and if there had been something truly serious, I would have noted it. What matters is today — the past is behind us.
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September 2025 by Tiffany Fisher
Great customer service
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August 2025 by Christos Evangelous
This store needs a serious overhaul. What a horrible experience, disgusted with the quality of the customer service. Shoe department, young man just walks by 5 times without saying hello or asking if we need help. Man at register, no hi, how are you today, did you find everything you needed? Just blank stares, takes your money and no smile or thank you. I thanked him and just says “ya”. A litttle goes a long way, treat people how you want to be treated. I blame the terrible customer service on the management. A high priced store should never be allowed to treat their customers so poorly. Sad.
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August 2025 by Kayla Ngan
Extremely understaffed. Took 30 mins for someone to finally free up to open up an electronics case. Other people who were waiting just left.
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August 2025 by Olya Spassibojko
The primary employee in the shoe section on Saturday 8/23 was incredibly helpful! It was very crowded but they did a great job trying to help everyone at once including answering more technical questions about proper fit. It's arguably a fairly inefficient system for them to have to go in the back and bring out shoe boxes for every individual customer's request, but they did so as quickly as possible and it was impressive.
Minus one star for the store's expensive prices, but everything else was great and please pass along that employee my thanks!
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August 2025 by Matthew Barton
REI has lost touch with their value in today's retail market as their in-store service has sunk to abysmal performance. They simply do not care. One must buy online or call the 800 number to get anywhere. Thus there is nothing that sets REI apart in that regard from online sellers, who have more to offer in that and other ways. It's unfortunate they can't make brick and mortar retail work anymore.
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August 2025 by Jacquelyne Rodriguez
Good products but the employee didnt seem to want to help hispanics
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August 2025 by Nicole Barrett
The employees are always incredibly helpful and kind. During my last visit, Michael went above and beyond to help save my bike - and my weekend!
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July 2025 by Henry Paige
Hands down the best outdoors store in the world
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September 2024 by Jaymee
Helpful and knowledgeable staff, clean facilities, positive environment and so many good options to purchase!
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September 2024 by Kasonda Leigh
4 people working here and the store is literally empty except me and I waited patiently after asking for help for 20 minutes before a man asked if he could help, then he said wait for someone else to help. Why ask me then if you are not going to help? It was a simple question. I would NOT RECOMMEND SPENDING YOUR MONEY HERE.
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August 2024 by Christian H
The manager, Jennifer was very helpful with a complicated return I had today. I appreciated her help and I think this store is awesome!
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August 2024 by Nate Fortin
Beau picked up my call, I’m an AT NOBO thru hiker and this is my home Co-op. So helpful trying to navigate the NEMO warranty system for a replacement tent on trail.(harder than you would imagine…) Really took the time to be thorough and work out a solution for a new tent on trail after TWO tent pole failures. Thank you Beau for your time! Give them a raise PLEASE they were so pleasant and wildly helpful !
Thanks and happy trails,
Sweet Relish AT NOBO ‘24
