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January 2022 by Jennica C.
I have been to this location numerous times for school supplies etc. Lately I have been going to this location a lot to make copies of plays for my basketball team I am coaching. Sometimes the machines don't always work well and it is difficult to find an associate who is willing to help, but luckily for me DEVIAN was working this night! She was BEYOND helpful, very kind, and super knowledgeable. It was unfortunate the machine was making errors and I was in a bit of a rush. Devian stepped right in to help me! Customer service is super important to me and I have to say BRAVO 5 Stars to Devian!! She was so helpful I had to ask her to right her name down because I did not want to forget it! I hope she sees this so she can know how much I truly appreciate her help! Thanks Again Devian!
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December 2020 by Yelp R.
Framingham, MA -- Delivery/Shipping review: Their shipping department is a mess. I ordered two packs of paper towels. Never have had a problem with Amazon delivering paper towels. I also have previously ordered paper towels from Staples with no problem (during the pandemic). This time it was a fail. My order was loaded on the truck, per tracking details, but the driver kept stating he attempted to deliver, but this was not true. We work from home and there was no attempt, not even once. After three fake attempts, they simply cancelled my order and restarted it with a new number. Huh? Where did the old order go (to the driver's home for online mark ups?). Not only did I never see an attempt, but had they come to the door, apparently there is a new procedure where you fill out a release form for the delivery and make it visible to the driver. I called customer service numerous times and no one asked me if I had done this form. None of the customer service reps or delivery customer support reps were aware of this new step. However, it wouldn't have mattered if I did do the form and put it out for the driver, because not once did a delivery person walk up to my door with the order. It's a disgrace the corporate can't manage their distribution better. What a mess.
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October 2020 by Sierra S.
DON'T ORDER DELIVERY. 10/28 - Ordering from Staples online is awful. First time I ordered from them, I didn't fully look at the order confirmation email, just saw they got it and it was in process. Cool. Days later, after my stuff was supposed to have been delivered and I had received multiple "delayed delivery" emails, I checked my original order confirmation email which has in the TINIEST PRINT that you HAVE TO PRINT OUT A DRIVER RELEASE FORM in order for them to leave your order at your residence. ARE YOU KIDDING?! No other company does that! WHY IS THAT NOT MORE CLEARLY STATED ANYWHERE! AND WHY IS THAT NOT STATED ON ANY OF THE "DELAYED DELIVERY" EMAILS???! AND WHYYYYY DID THE DELIVERY DRIVER NOT EVER EVEN FREAKING KNOCK!! WE'RE IN LOCKDOWN EEEVVVEERRRYYYOOOONNNEEE IS HOOOOOOOOME!!!! Second time I figured I'd give them another try because some good Hammermill paper was on sale for $30 when it's usually $64. Cautiously ordered it. Printed out the stupid freaking release form. Did everything correctly. Delivery was made on time. Wasn't my freaking Hammermill. They sent me the off-brand TruRed that's worth $45. Freaking ripping me off now, huh? Don't freaking think so STAPLES. Customer service was quick to put in a re-delivery of the paper I paid for and it's supposed to arrive tomorrow. However I had to print off another stuuuupid "driver release form" and that took my freaking LAST piece of freaking printer paper. So it better ****ing arrive TOMORROW AS PROMISED. I will NEVER NEVER EVER order a stinking thing from stupid Staples ever freaking again. UPDATE: 10/29 - Whaddya know, my Hammermill NEVER CAME. Got an email bright and early 7:30am this morning that my order was out for delivery. It's now after 6pm. Called customer service and was told I could expect an EMAIL UPDATE within one business day. HALLELUJAH, I GET AN UPDATE!! Never mind my freaking paper that I use EVERY DAY working from home and am now 100% OUT OF, I can expect a stupid freaking UPDATE. Greeeeaaat thanks sooooo much Staples. You guys and your stupid freaking WATCO delivery are utterly and completely incompetent. The customer service rep could not even give me a day or time to expect my freaking delivery. NEVER. A. GAIN.
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April 2020 by Real ..
There is A LOT of Coronavirus related mask fraud going on out there. So, to be safe, I opted to go with a branded retailer who does not have a 3rd party market component. At the end of last month, I placed a Staples.com order for what is listed as 2 cartridge respirator masks at Staples for COVID 19 (coronavirus). Still, me being me, I felt a little suspicious as no one else had any in stock nor did Staples have in stock any of the other brands. I even called their customer service line to ensure that these were actual masks. The Customer Service rep was unable to pull up the item so I got no answer. Still, as the price was only slightly lower than that of individual masks by the same maker, I assumed there may be a slight discount for purchasing a multi-pack. So, to make sure I got in before they potentially ran out, I placed my order. Afterwards, I provided the rep with my order information and she looked at the order - again, she too thinking these were for MASKS. To ensure that this order was what I thought it was, I asked a web question as well just to be safe. I finally get a web reply that no, these aren't masks, just cartridges (though the ad photo clearly displays masks & LITERALLY SAYS "CARTRIDGE RESPIRATOR" in multiple places). I request x 2 that my order be cancelled via email as I was misled by their ad into placing it and other means of communication such as chat were not functioning. Not only did they ignore my cancellation requests, they charged me and shipped it anyway! Now I'm stuck in this wait for it to arrive and try to return it loop. I'm very agitated by this whole situation. I had an opportunity to purchase 3M N95 masks at a reasonable price just before they went Medical Personnel Only and passed it up for these as I honestly believed that a company as seemingly reputable as Staples wouldn't bait and switch customers during such a time and with such an important product. Sadly, I was wrong! Buyer beware!
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January 2020 by John K.
This review is directed at the Staples HQ in Framingham, Mass. Yelp would not let me access their HQ address at 500 Staples Drive. Staples online customer service has always been very bad ever since I started shopping there in 1999. Today I ordered business cards online. A good price but their online software kept changing the font style and bolding on my business cards by itself. After several attempts, I then could not check out using the Google Chrome browser. I switched to the Microsoft Edge browser and tried to check out with an American Express card. I could not check out. I then tried a MasterCard debit card and was able to check out. Checkout alone took me 25 minutes. Three years ago Staples was acquired by Sycamore Partners, a private equity investment firm. Sycamore is changing the brands on many Staples products. For example, Staples brand stationary products will now be called Tru Red, and will cost much more and will create customer confusion. Instead of re-branding products, they should have 24 hour live customer service, and fix the ordering process and other problems with their website.
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May 2019 by Janine S.
Disappointed with the customer service in the print shop and continued broken printers. Have never had an issue at the Marlborough store. I walked in, politely emailed a two-page document and then asked for it to print to which I was told there were multiple jobs ahead and it would be an hour with no other person standing in the print shop. I stated I have previously had multiple occurrences of the printers breaking and not working and would prefer this way to which I was told I would have to wait an hour. Printing two pages proceeded to then cost me 5 dollars to log into a computer to do. Meanwhile, I hear the waitstaff assisting someone to place an order for something else. It saddens me to see companies prioritize efficiency over true in face customer service. I will not be returning.
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April 2019 by Valerie S.
Go to the Natick store. So unhelpful at framingham route 9 location. Not busy with any customers coming in. Turned us away and wouldn't make 10 color copies for us. Needed them on a little thicker paper for my granddaughter to hand out at school the following day. We said we could wait. Said they were too busy with orders. Pushed us over to the self service area computer and printer. It cost me $12.50 for 10; 8 1/2" x 11" regular copy paper copies. They didn't have time to help my granddaughter and I but helped the next gentleman that came in with self service area. I gave the district manager my feedback and he was rude and condescending and followed me to the exit door. He kept asking me "what's your point" ? Extremely odd. I told him he knew exactly what I was trying to say and that I would call and give his boss my feedback. Terrible customer service and extremely poor management. No wonder the employees in the copy center are so rude. Just spent $85 last week on house plan copies. Will not give them any more of my business. Go to the public library too if you need to use a computer. It's free and you can make both color and black and white copies for a third of what you would pay at Staples.
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November 2018 by Elizabeth Bain
Worst customer service. I always have issues trying to place orders thru their website. Today, online it says the order can be ready by 1pm, but when I tried to select that it wanted to charge a rush fee. I called Staples and they said it shouldn't do that, but didn't know how to fix it other than to try selecting 8:30pm, which was also showing a rush fee. I asked if I placed the order, could she waive the rush fee when I got to the store and she said no. She said I could try emailing it in instead but that she wouldn't be able to guarantee the job before 4pm. What's the point if online it can still be ordered before 4pm? I said I'd go somewhere else instead and she seemed to care less to lose me as a customer. Won't be back.
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October 2018 by Christian Wolfe
Staples isn't that bad and neither is this location. Since the other review said nothing and was two starts, I thought I'd help them out.
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August 2018 by Jaszy W.
Let's just say I'm not ever ordering from here again. Via phone. They were suppose to cancel my order which meant also canceling everything else on that order (coupons, credit card, gift cards, etc). They didn't until I called them again today. So now I have to wait 3-5 business days and that's not ideal. It was already ridiculous on Friday when I called to even make a purchase. Spent nearly an hour or so trying to do it.
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August 2018 by Jon D.
So the job I had as tech support, but I ended up quitting. The managers were nice which is why i have a 3/5 but the job sucked beyond belief. It looks like they used to give insurance for part time employees but they changed it to waiting 1 YEAR and that's only if you work 30 hours her week average 1560 hours in one year. I need insurance but since it was only getting like 20 hours per week a plus I left after 2 months of working. It wasn't about to clean the bathroom for no insurance. I thought I would come in a fix computers. but I was stocking, vacuuming, cashiering, and customers asking B.S questions. LOW pay, horrible benefits if any. But the managers were nice at my locations I felt bad leaving. But I was glad to leave.
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July 2018 by Andy M.
In Braintree, they actually charge a small fee for a store employee to help you, even if the store's empty and they're just standing around! Lol, wow!
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March 2018 by Kenython B.
Not very satisfied with the service. I went in to ask for printer paper that was thicker than the average because I was printing a program for an event and wanted paper that was a little less see-through than the regular, white printer paper that you normally get. I made sure to ask an employee to help me find the paper and then when I brought it up to the cashier I confirmed with them that this is the paper I was expecting, both of them saying yes. When I went home the paper was still just as thin as regular printer paper AND it was glossy so the ink needed extra time to dry. This meant that if I printed out multiple copies of the program (which I needed to), I couldn't let them stack up on the printer because each new page would smudge the previous page. I normally try not to write reviews on trivial things such as paper, but I couldn't help myself considering this program was for an important event and I felt like I described what I wanted pretty clearly and still got the wrong product
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December 2017 by P P.
Poor buying experience and customer service experience on a computer purchase from staples.com. I recommend staying away from them.
