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August 2023 by Kathy O'Rourke
I have been a satisfied customer of Sullivan Tire for years. Staff are patient, pleasant and knowledgeable.
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June 2023 by Oliver Homa
Said my tire was unfixable and quoted me a replacement set of 4 for $1,200. I decided to get a second opinion at a different shop and they had no issue fixing my tire. Even if I needed a new set, I could get them for $700. Avoid this place, or at least get a second opinion. The only good part was the ease of making an appointment and friendly service.
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April 2023 by Sandip Kumar
They explained me what's fixing a tire puncture from inside and how that's more long term and reliable
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February 2023 by Mathew Yi
I dropped my car off at 9:30am and the store stated before leaving my car for 1x tire change that it would be done the same day which was the reason I chose this store. If I had known that they weren’t able to service my car the same day, I could have gone to Marvis tires and brakes in Natick which quoted me at least $50 cheaper for the exact same tire/service. I didn’t choose the other store because they weren’t able to change my tire until the following day. Also, I was not notified that they were not able to service my car until after 3pm that day… I had to call off work to get this done and still had to Uber to/from work the next day… The person at the front desk did not seem to care at all and said to call the manager. If lying and deceiving customers is what it takes to get business, you’re doing great.
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February 2023 by Dhat Person Massimo Junkieypolly
Her trading work is done with a level of expertise that can only be learned with years of experience at the highest levels. I was blown away by the ingenuity and thoroughness of strategy. I went in knowing 0 about online trading but Mrs Gracie Maverick walked me through every step of the process. I made $12,000 in just six days of trading, Don’t just recommend, I highly recommend. contact Mrs Gracie Maverick FX, via WhatsApp : +16692455206 Email:
[email protected]
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January 2023 by Mathew Y.
I dropped my car off at 9:30am and the store stated before leaving my car for 1x tire change that it would be done the same day which was the reason I chose this store. If I had known that they weren't able to service my car the same day, I could have gone to Marvis tires and brakes in Natick which quoted me at least $50 cheaper for the exact same tire/service. I didn't choose the other store because they weren't able to change my tire until the following day. Also, I was not notified that they were not able to service my car until after 3pm that day... I had to call off work to get this done and still had to Uber to/from work the next day... The person at the front desk did not seem to care at all and said to call the manager. If lying and deceiving customers is what it takes to get business, you're doing great.
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December 2022 by Patricia Meleedy-Rey
I have been having my car serviced at Sullivan tires in Framingham for the past 3 years.The employees are knowledgeable, courteous, pleasant and have taken good care of my car at a more reasonable price than the dealership. They treat customers fairly.
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December 2022 by Charly Pois
I took my car to the Framingham location for a simple oil change and power steering fluid. Later they called me saying it's ready. as soon as I start the car."SERVICE ENGINE SOON" light was on.I was shocked because I've never seen those light before. Off course they told me the light was already on. But when I brought the car to them the light engine was not on.they looked guilty, I sense they did something wrong by mistake or on purpose.anyway the guy told me he'd turn off the light off, if it comes on again they'll check it out. Avoid them, they look deceitful.
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December 2022 by Susan Glass
Pre-appointment was a great experience, but after the job was done they tried to add on the cost of a service I hadn't ordered, and weren't transparent about the pricing. I set up my appointment online, and since the separate $99 "alignment" line item was confusing, I asked on the phone whether or not that was already included with the installation. I was told that they do a visual alignment check that is usually sufficient, but that if an alignment was needed they could add that on. My confirmation email lists the installation and "alignment check", but not an alignment, and certainly not the "peace of mind package" that adds on tire insurance. After the job when I went to pay, the price he told me was around $150 higher than what I expected. He said that they added the peace of mind package to the price. I asked whether they had had to do an alignment, and he said yes, so I said that they should have called me about the additional charge before they did it but if the service was performed I was fine with paying for it. I then asked him to remove the additional $40 for the peace of mind package. He said he had removed the $40, but then I asked to look at the breakdown before paying and only $30 had been removed. When I pointed that out, he removed the entire price for the peace of mind package, including alignment.I'll stress that Sullivan Tire went beyond what I asked for to remove the cost of the alignment service that they said they had performed. I appreciate that they did that. However the whole experience with paying left me with a bad feeling. I can understand them neglecting to call if they had to add an alignment, but there's no reason they should have added the entire peace of mind package in the first place if I hadn't ordered it, and their first attempt that didn't remove the entire $40 difference (even though they said they had removed $40) made me feel that they were trying to trick me. It's a shame, because they went above and beyond when I talked to them on the phone before the appointment, and even called me back to make sure I knew the deadline for the manufacturer's tire rebate so that I could schedule an appointment in time.
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October 2022 by Warlem Bandeira Barbosa
Horrible service, I have never been treated poorly in my life as I was in this place…
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September 2022 by Mitchell Hayes
Took my car in to get a Sticker Inspection. Was told that I had a bald patch on one of the tires so I would need to replace it to get the sticker. I had been to my dealership a few months ago and then gave the tires all a good grade. Sullivan then said that they would need to replace all 4 tires as it would drive unevenly if I just replaced one, and gave me a $1000 estimate, with no option to just replace the one "bad" tire. It felt very sketchy. Went back to my dealership who inspected all 4 tires, found no issues and gave me the new Sticker for the year. Other reviews about dishonesty are valid and I will NOT be returning.
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September 2022 by Dave Gehman
[NOTE: Within a week or so, Sullivan customer service took care of my issues. Anybody can have a bad day, and I'm fully pleased with my new tires. Changing original 2-stars to 4.]An outlier experience. I've purchased sets of tires from Sullivan at least 4 times, including this one. The other purchases have been good experiences, this one not so much.First, pre-appointment, there was a considerable back-and-forth on the phone to determine which tires fit my vehicle. I took my info from the Sullivan site, the Yokohama site, and the Goodyear site, all calling for 205/65R15 92H. Plus I was asked to go out and check the tires and report on the size...205/65R15 92. When I arrived, the desk manager said, "I have to look at your car. I have 3 sets of different tires for you." It was said in a way that made me feel as though he blamed me.Just after tire sizes were pinned down (and matched Sullivan, Yokohama, and Goodyear's recommendation for my car), I glimpsed the same model and same year car as mine pull into the shop, so I wandered over to the observation window and sure enough, two 2003s were getting tires. When I turned around, the guy at the counter said. "Can I help you." It was NOT a question. I was being grilled. I explained the situation and asked, "What are the chances for two 03s, same time, same day?" He basically huffed. If I were training him on customer relations I would suggest something like, "We don't see that every day" or "How about that?" even if this place gets identical 22-year-old cars at all hours, 6 days a week.When the shop was done, I discovered a $99 charge for alignment, despite having declined it during the phone sessions. I prefer my regular shop, which has a 4-month old Hunter rack. This is my bad, as I should have asked what was on the service request BEFORE turning over my keys. I looked over the alignment readout, saw that the fronts had been out of whack, and forked over the money. Unfortunately, right front was listed as still out of spec, no other info, so I'll have my shop check it out and if necessary, re-align and pay them their fee.I ended up feeling like a stranger in a strange land and a bit like a victim of invoice padding. The tires are as advertised, but for the first time, they are on the car smeared with tire mounting fluid, kind of like my car threw up on them. It was not a pleasant morning.
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August 2022 by Peggy H.
I had kind of a spur of the moment need for my car and called to see if I could get the work done that day. Sullivan Tire in Framingham said they could do it but since they were busy it might take an hour and a half to get me in and get the work done. When I got there they took my car right in and it was finished within an hour. They were very courteous and the price was fair. Always have had a good experiences with them.
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July 2022 by Roberta Smith
Firestone messed up on tire Sullivan's were quick and friendly
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May 2022 by Regina
Dana was willing to take me in without an appointment and I love it customer service fantastic quick and efficient.
