The Shady Lady is a highly recommended business for window treatments, known for its excellent customer service and professional team. The owner, Ellen, is praised for her thorough, honest, and helpful approach during consultations, taking the time to understand clients' needs and providing realistic recommendations within their budgets. She is responsive and supportive, making the process smooth from sales to installation. The installation team, including Patrick and Joel, is described as knowledgeable, professional, and efficient. Patrick's work is highly valued, and he is noted for punctuality and careful handling. Joel has been especially appreciated for his skillful installation, quick repairs, and willingness to put on masks when requested, showing respect for safety protocols. Clients appreciate the timely and effective communication from The Shady Lady, whether arranging appointments or coordinating repairs. Even years after the initial installation, the business continues to provide excellent customer service, quickly addressing issues and replacing broken parts, often at no extra charge. The business's responsiveness during repairs and its ability to handle large and delicate shades with care are highly valued. Overall, The Shady Lady offers a positive experience from consultation to installation and beyond. Customers feel supported and satisfied with the quality of work and ongoing service, making it a top choice for window treatments. The team’s professionalism, honesty, and attention to detail consistently leave clients highly satisfied.
Ellen, the owner, did a fantastic job. Patrick, the installer — was great! The entire process with The Shady Lady was wonderful. I couldn’t recommend her and her team more highly enough. Punctuality is a big deal to me and they were right on time and got everything done efficiently.
