AutoZone W Central Street in Franklin, MA is a trusted auto parts retailer known for its friendly and helpful staff. Customers appreciate the honest and kind employees who go out of their way to assist. The team provides excellent customer service, often testing batteries for free and offering valuable advice. Many reviews highlight the staff's willingness to help with difficult tasks, such as finding the right parts or matching screws, and their readiness to go beyond expectations. The store is well-stocked with a variety of new and remanufactured hard parts, maintenance items, and car accessories, making it a convenient place for customers to find what they need. Customers who have been visiting for years mention the ease of dealing with warranties and the staff’s patience in handling large purchases. Even when parts are not available in-store, employees are quick to recommend other locations and share helpful tips, like suggestions for headlight polish. Overall, the location is highly recommended for its friendly atmosphere, knowledgeable staff, and consistent helpfulness, making it a reliable choice for automotive needs in the Franklin area.
Friendly and helpful staff. Rental tools are wicked useful, and they even gave me the credit for a battery I forgot to return from like a year prior. 10 out of 10, not the garage that stole John Wicks car...
January 2024
Great customer service. As a travel technician I found this store with great customer service when I needed help
September 2023
Alex was awesome made sure that all parts were in their proper boxes and helped me find a better part!
