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August 2024 by Sushan Modak
Paid for alignment but the alignment was completely out of whack and needed to be redone. Balancing was improper and had to be redone. Hidden charges for tpms valve that was not disclosed. Incompetent crew has no idea what they are doing. No one calls you to say that you are done. Long wait before you can reach them on phone and you will be lucky to reach them at all. Avoid at all costs.
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February 2024 by Eric Fishbein
Terrible, defensive, clueless and rude.Installer calls me and tells me they are closing early and asks me to come in a couple of hours early to do install- fine, seeing I had multiple online orders cancelled I just wanted tires installed at this point. Get to the tire center only one guy is working there- during the install he comes out to me and tells me my battery is dead. I scratched my head, relatively new battery, just took my car to my mechanic the week previously. After trying to jump my car tech comes out to me saying car won’t start at all- I need a tow and they push my car out to the lot. Ok, while on the phone trying to set up a tow, about 30mins later the tech tells me “your car just started, I tried something with your neutral safety switch and it was broken and you should take it right to a mechanic because it might not start again”. Again, scratching my head, nothing wrong with my car until I brought it in. Tech didn’t even do my alignment because he ran out of time (3:30?). Next day, took my car to my mechanic, said there was nothing wrong with the safety switch.FF two days later- while driving home I hear a loud clanking noise from my front tire, so now I’m concerned my tire/wheel isn’t on right. Call the tire center, tech says bring it in they’ll take a look and make sure it’s safe to drive. Get to the center, talk to the tech at the desk and say “I was driving and heard a noise from wheel after hitting bump” tech responds, “ you didn’t tell me you hit a bump, we’re not mechanics, we’re just tire guys, if there’s something wrong with your car we can’t fix it” and explains to me before even checking the tire all the things it could be, like a wheel bearing, suspension issue, etc (even though he just said he wasn’t a mechanic). I ask him if he’s going to take a look, and then repeats himself saying he will but he’s not a mechanic, etc- he then tells me how he’s “doing me a favor” by even looking at my car. It’s clear to me here that any problem he finds he will blame on me, someone else, the sky, etc, so after losing my cool (which I admit I shouldn’t have) I went into the store and spoke with the mgr who was no better. I start explaining to the store mgr what happened two days previously and the mgr tells me, “your car didn’t start so that means there was something wrong with it”. I left.These guys are clowns, I don’t trust them to be honest with me about any problems because that assigns blame to themselves which they’ll never admit. They just close ranks, become defensive and lie. I’ll just take my car to my own mechanic who I trust.Don’t buy any big ticket item at BJ’s. Fine for food and every day items, but just expect frustration and no support whatsoever. Definitely do not use the tire center at this location (and probably all BJ’s). Better to save yourself frustration and go elsewhere.
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January 2024 by SureshKumar Chinnappan
Never ever buy a tire from BJs.
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February 2023 by Angela Baker
Bought tires here TWICE both times they were THREAD BARE within 11 MONTHS. When I called to use my warranty they said since I didn’t have proof my tires were rotated I COULDN'T GET MY WARRANTY FOR THEIR FAULTY TIRES. DO NOT PURCHASE ANYTHING FROM THIS COMPANY. THERES NO WARRANTY. ITS A SCAM!!!!!!!!
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February 2023 by Ruth B.
Did a pick up order and got sold moldy produce. I tried to call them to see if they'd make it right and it rang and rang nobody picked up. Their mobile app sucks and you can't initiate returns. What's the point of mobile order if I have to go into the store for a $5.39 item.
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October 2022 by Cindy O.
Please please have one more than 1 associate working a register. No one wants to use selfCheck out in bulk!!! I could understand if it was a staffing issue but there were 3 staff members directing to selfCheck out but it ultimately not helping any customers.
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August 2022 by Dylan Cyr
The recent 1-star reviews all seem to be within the past 9 months from the time of writing this review. I can't speak for anything post 2020, but my experiences with BJs Tire have been wholly positive. I've gotten two sets put on by them, and a few flats fixed for free. Currently my go to place for tires.
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May 2022 by Tiffany G.
This will be short and sweet. The prices were great AND their pumps are upgraded so that you can scan your card from the app on your phone. The last time I tried this at the BJ's closest to my home, I was unable to scan my card on my phone and they could only accept the physical plastic card at the pump. I stopped at another gas station off the highway a few exits into MA and left when I saw that premium gas was $4.89/gallon! I was glad to pay their price here after seeing that.I added a photo when I checked in to show the price. But now I don't see it! Premium was $4.30 something. So between $4.30 and $4.39 somewhere, which is so much better than $4.89! I definitely saved a few bucks here.
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March 2022 by Lost in the East Coast
Bought 4 Goodyear tires with free installation, the guy's are good but the policy wouldn't allow them to install them because of I having a little rust on my vehicle so I had to pay $150 for the installation wich is unfair to me. Hopefully this is helpful to poor people who can't afford a new car.
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March 2022 by Tyler Pereira
Ricardo the new tire manager is very knowledgeable. Was able to help me find a new set a tires for my 2016 Sonata. Would highly recommend this location to anyone looking for tires.
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March 2022 by Ulaganatha Boopathy
Worst customer service and don’t care attitude. I paid BJ’s tyre center, Franklin MA15 days before and visited more than 3 times for update. No updates till now.
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February 2022 by Eric Sternberg
If I could give less than 1 star, I would. I ordered, and paid for, new tires on Dec. 3. Four weeks later, I still had no tires. My inspection ran out, preventing me from driving for Uber all month. When I called again after Christmas I was told they were going to put cheaper tires on, and I would get a refund for the difference. I was then told the tires were more expensive, and I owed the difference. After a fiery"discussion" about legal action, I was told "they would do me a favor" and not charge me the extra money. Very rude on the phone. I would not recommend them at all.
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February 2022 by Scott Nathan
Like a couple of reviewers before me, 1 star is the lowest permitted rating. Mine would be lower. I bought four tires online on Nov. 9th and made an appointment to have them installed on Nov. 22. I arrive on the 22nd to learn that no one had any idea where my new tires were and that, after searching, they only had one tire. No call or text to tell me to reschedule. When I asked when the tires would be there, they said they had no idea but would make some calls and get back to me.Two weeks later, having received no call, I called the tire center and was told they still didn’t have the tires and would track them down and call me. I understand that the world is struggling with supply chain issues and was trying to be understanding of their position.Ten days later I discovered that one of my existing tires was losing air so I called. They offered to repair the leak that day so I brought the car in and they fixed the leak at no charge. I asked about the new tires and they still had no idea. But they also said that they’d been told in November that they would t be getting any of the tires I ordered before sometime in December. So why did they tell me they could install my new tires on Nov. 22? No idea.A week later I called again about the tires and they said they had three tires and suggested I install two of them, so I did. They said they would find a fourth tire and call me in a day or two. Again no call so I called a week later. The manager said he would call the manufacturer directly instead of waiting for the tire wholesaler to provide the last tire and would call me within two days. A week later, again having heard nothing, I called back. The guy said he was just about to call me to say the fourth tire had arrived. Two days later they installed the two remaining tires. I drove home and parked my car. The next day I took the highway into Boston. As soon as I started driving at highway speeds my car began vibrating. This car has 170,000 miles and has never vibrated before.I called to complain and they said I could bring the car in and they would re-balance the two front tires. I arrived two days later and learns that the glass on the tire rebalancing machine was broken. I’d had enough. I called a local tire store to ask them to rebalance all four tires. When that store called to say my car was ready, they said whoever installed my tires left the old balancing weights on the new tires, throwing off the balance.So, this store NEVER communicated with its member about the status of the order or installation over a two month period and then IMPROPERLY INSTALLED MY TIRES. I will NEVER use this store again.
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July 2021 by Emalotty L.
Amy at the member service desk was amazing! Our bbq guest list got cut in half due to rain and she was so helpful when I was making a huge return of buns, burgers hot dogs etc. She took the time to look up our receipt and made the process so easy! Thank you Amy!
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June 2021 by Julio P.
Bought some Catering this weekend (6/5/21) . I was told the food would be fresh and hot (ready )!!!Nop terrible , food was definitely not fresh and it was freezer cold !!! Called and they were absolutely rude and not customer friendly!!! Taste and freshness 0!!!!! If I could give cero 0 stars I would !! But please don't make same mistake I did !
