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September 2022 by Alicia Fallas
The reviews make total sense. He comes off as a nice guy but toally tries to screw you with the insurance. My insurance would cover everything except if we did damage to the truck while moving so we would only need the plan that was less than $20 but he wouldn't even give us a truck unless we go the most expensive insurance... we just canceled the reservation. It was ridiculous.
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December 2021 by Alicia Askew
The reviews make total sense. He comes off as a nice guy but toally tries to screw you with the insurance. My insurance would cover everything except if we did damage to the truck while moving so we would only need the plan that was less than $20 but he wouldn't even give us a truck unless we go the most expensive insurance... we just canceled the reservation. It was ridiculous.
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December 2021 by A n g e l o
Called this place by mistake.Ken was an absolute a-hole.
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April 2021 by Your_Raincloud
I had a great experience working with Ken for my budget truck rental in March of 2021. He kept in contact, had great customer service, and was able to help with last-minute changes to my reservation promptly. I recommend going with this location if you like personal, friendly service.
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September 2020 by Dave C.
Budget Truck Rental generously gets 1 Star from me for one reason only. 18 hours before my scheduled and confirmed truck pick up I received a call from Ken telling me that he didn't have any trucks. He said "they didn't send me any." I had scheduled this truck a month in advance and had received multiple confirmation emails for my September 1st pick up. Yet there were no trucks available. Ken graciously called me to let me know the day before. He told me to call the 800 number and that they would "find me a truck somewhere." My prior planning was reduced to 11th hour scrambling for scarce resources during a traditionally hectic day of moving especially in Boston. I called the 800 number and reached an off-shore call center who said a manager would call me back with pick up options within 2 hours. The call never came. I was left to solve the problem myself. My confidence in Budget Truck Rentals during busy Rental dates is zero. I counted on Budget to successfully provide me with what I needed. They failed to deliver and lost at least this customer for a lifetime. And that 1 Star goes to poor Ken, the owner of the Franklin location. Star on your forehead, Ken, for being decent enough to call me 18 hours in advance to let me know. Wear it proudly.
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May 2020 by Beth Lazaros
Uxbridge moving to Bellingham. I had a great experience with Ken and Budget Rental. I spoke with him before I read any of the reviews, and it's a good thing because I stuck with Ken and had the best stress-free experience. He was nice, knowledgeable and upfront about everything including the insurance. Most car insurances DO NOT cover truck rental, and I knew that beforehand. I'm sure it's less of a shocker that way. Even with the insurance, the price was reasonable. The service was excellent, and I checked with the competitor... Ken's price was better. I had to change the whole rental twice on him, and he returned my calls with comparable new rates and changes asap. First my 5 days went down to 3 days and then I realized I needed a bigger truck. Both changes were done with ease. He had everything set to go when I picked up the truck, and it's an easy drop-off too. He explained replacing the fuel and even knew about how many miles I'd be going as I rattled off 4 stops. At one point I noticed the reviews and thought this just isn't fair. I rarely review anything, but Ken deserved a good one. He was awesome and so was my experience. The truck was clean and serviced. I'm thinking sometimes only the bad experiences get written up. Moving is stressful and Budget and Ken made it better for me by far. Thanks!!
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May 2020 by Beth L.
Uxbridge moving to Bellingham. I had a great experience with Ken and Budget Rental. I spoke with him before I read any of the reviews, and it's a good thing because I stuck with Ken and had the best stress-free experience. He was nice, knowledgeable and upfront about everything including the insurance. Most car insurances DO NOT cover truck rental, and I knew that beforehand. I'm sure it's less of a shocker that way. Even with the insurance, the price was reasonable. The service was excellent, and I checked with the competitor... Ken's price was better. I had to change the whole rental twice on him, and he returned my calls with comparable new rates and changes asap. First my 5 days went down to 3 days and then I realized I needed a bigger truck. Both changes were done with ease. He had everything set to go when I picked up the truck, and it's an easy drop-off too. He explained replacing the fuel and even knew about how many miles I'd be going as I rattled off 4 stops. At one point I noticed the reviews and thought this just isn't fair. I rarely review anything, but Ken deserved a good one. He was awesome and so was my experience. The truck was clean and serviced. I'm thinking sometimes only the bad experiences get written up. Moving is stressful and Budget and Ken made it better for me by far. Thanks!!!
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November 2019 by Christopher Graham
What you should know is that I WANTED to like this place because, on the phone, Ken is a really nice, pleasant, folksy kind of guy. Unfortunately, what everybody says about this place is true.
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July 2019 by Mitch R
Same as the others. Guy tried to force us to buy his insurance. We have insurance that covers the truck. My wife is even an executive at our carrier. We know our policy. Ken waited until after 5 p.m. the day prior to the truck rental date to tell us this knowing it puts us in a bad spot, and then wanted a $75 rental cancellation fee-which cost more than actually renting the truck. I called budget corporate and they fixed everything. Good luck. This is why we can't have nice things.
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June 2019 by Lucy Li
Please listen to the other reviews about Ken the owner trying to get you to buy the most expensive insurance option. That happened to me. He told me unless my auto insurance covers rental trucks (which it definitely does not), I would be REQUIRED to buy the most expensive insurance option (truck damage + personal liability), which is an additional $400+ on top of the rental cost. I decided to call Budget's customer service line, and they confirmed that I was actually not required to purchase their insurance AT ALL. When I told Ken what they said, he finally relented and allowed me to proceed without the most expensive insurance. From my point of view, it did not feel like a very honest interaction.
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May 2019 by Chris Rounds
Poor quality of trucks and every time your rent they want to charge you for wiper blades Windshield washer fluid,and oil
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February 2019 by andrea huerfano
Don't rent truck from this place. Owner Will say that is mandatory to purchase insurance when is not. Have rented trucks from budget before and this is the worst experience I've ever had. Stay away from this location.
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December 2017 by Ian S.
My experience with this business was mostly acceptable, with two exceptions. First, I ordered a handtruck as part of my reservation and none was available on pickup. The cost of the hand truck was refunded, but I was offered no further consideration. Second, the employee working at the office mistakenly told me that I was being charged for a premium insurance package and that there was nothing I could do about it. It turned out after a bunch of arguing that the employee had misunderstood the invoice, and I was in fact only buying what I had agreed to. Not a huge deal, but a stressful waste of time when you're moving.
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November 2017 by John Smith
This location is garbage. Ken is a piece of trash. Stay away and use Uhaul in Natick or some other company. Ken called my wife a day before our move and said in addition to the quoted price, we were required to purchase additional insurance for an extra $126. This was non-negotiable, and a clear bait-and-switch. I cancelled the reservation and booked with Uhaul in Natick. This location did not require extra insurance and charged us the agreed upon price in their quote. Fantastic service. So, Ken, not only did you lose over $300 because you lost me as a customer, I will now avoid all Budget locations, including the car rental shops. You must not be a very smart businessman. Nice work, buddy! :)
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July 2017 by Hiqqs
Wow, stay away from here at all costs. EXACTLY like the other reviews I was told that it's a "budget thing" and that I needed to fill out a document to the best of my knowledge about my policy covering insurance for the truck rental or have to buy additional from them. What a total scam. I've rented from other budget locations before and never had this issue. My insurance agency is closed on sundays and after telling the woman I didn't know for sure if I was covered on these things but did not want anything additional she could've absolutely cared less about it. I had also tried calling this office multiple times with zero answer and straight to voicemail and when I get there she was like hiding in the back room. STAY CLEAR of this place and to the owners hire some people that actually want to work and stop your insurance scam. I will never do budget again. Went to UHAUL and i was in and out in minutes. What a mistake wasted so much time.
