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February 2024 by Anthony Cocuzzo
This is a very comfortable and safe place to do banking. I opened a checking account yesterday and I am gracious for the help I got from Irismar Aponte!! She is very friendly and kind. She took the time to go over my account, set up the banking app properly on my device, and then made sure the new bank card worked in the atm. Thank you to Irismar the Citizens team!!!
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April 2023 by Haidar Al-Rubie'y
Chase and Katie are very helpful. Katie does Notary public too. Will go there again.
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December 2022 by Jen M.
tellers don't know the banks policies. last week they cashed my husband check against my saving and deposited to our joint account. This week the same teller refused even though she did it last week no questions asked. The teller asked her coworker. when I tried explaining the situation to her coworker I was told to be quite she couldnt think while I was talking. I am done with this bank.
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June 2022 by Nathan LeBlanc
ATM is out of Money on their off holiday ?
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September 2021 by Frank Smith
Really nice bank and location. Can't stand the supermarket ones.
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June 2021 by Boston Irish2009
I love my neighborhood branch of this giant bank. The reason why is Swarnali cares about every customer in this branch. For almost a decade I have lived here in Franklin and this person has made me smile and remembers my name and she is amazing. Swarnali fixed two horrible problems for me over the last couple of years and did it so diligently and with sincere concern for me getting satisfaction. Amazing teller and amazing smile
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February 2017 by Brandon K.
Citizens Bank in general is a wonderful bank to choose for your banking for a plethora of reasons (I've had great experiences throughout most of the many, many branches I've visited, and it always seems convenient, being in my local supermarket). I was doing some shopping in this plaza one day, and thought I'd stop at the bank now instead of doing it later. Actually, I think I've stopped into here twice now. Either way, this bank is located in the Horace Mann Plaza in Franklin, and while no drive thru is available and the hours are minimal, it serves a need. Back where I live, there is only a Citizens inside my local Stop&Shop, here in Franklin there is one in the Stop&Shop and one in this plaza, which serves as the "extra" location. Even though it does get sort of busy sometimes, this branch is well staffed and has friendly tellers. Starting a conversation with customers is always a nice gesture in my opinion and even though other people find it annoying sometimes, just like those people you'll say hello to and they won't respond. It's just sort of rude. Either way, I like the people who work here and from the ethic of the cleanliness and well upkeep of the bank in general, it's not a shock. Very good bank that is purposeful and useful. I will continue to make this a normal stop when I need banking in the Franklin area. It sure beats driving further down the road to the insanely busy Stop&Shop and waiting five minutes to even find a parking spot and then being bombarded with all sorts of people with carriages and who-knows-what else! 4 stars.