This CVS in the Metrowest area is highly regarded for its helpful and caring staff. Customers appreciate the dependable service and friendly associates who always have what they need in stock. The pharmacy team is well run, with helpful pharmacists and staff who go the extra mile, such as offering store brand options for medicine during late-night visits. The night manager is especially praised for providing excellent service and keeping customers informed about product availability, like their favorite cereal. Customers prefer this CVS over others in the Franklin area, citing better customer service and staff training. Even when arriving late or by mistake at other locations, they find this CVS welcoming and efficient. Overall, this store is known for its good service, helpful staff, and willingness to assist customers whenever needed.