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April 2024 by Uriel
Great service and smooth process
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April 2024 by Linda Binkowski
Our store experience was great. Anse was very informative, patient and friendly. Can’t wait to get our new bed.
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April 2024 by Tim Ryan
Was guided to the best fit. Quick and painless
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April 2024 by Rahul Nihalani
Went to try out a few mattresses and Don was very helpful in providing us with information and answering all of our questions. We tried a bunch and ordered one and he made the process extremely smooth. Happy with the service.
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April 2024 by James D'Attilio
Went in for a king size foundation And was greeted by Donald who made the transition, efficient, friendly, and quick.
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March 2024 by Haley Brann
We love our new bed, and the in-store process was quick and easy. Unfortunately, our mattress and adjustable base were supposed to arrive on the same day, and we paid for the delivery service to come and put together the base. On Day 1, only the mattress was delivered, with no base. We called the store, and they explained that someone may have forgotten to add the base to the original order or that something may have happened to the base when it was shipped. Understandable, things happen. It took another week to clear up the issue with the store/delivery company and actually get the base delivered, but when it finally came the box was brought in and the workers left without setting it up, stating that their order didn’t include setting up the base. Fed up at this point, we spent an hour and a half setting it up on our own and decided to reach out to the company itself for a refund. I have a physical receipt stating that I paid for this service, but I have heard nothing on the refund in 4-5 days despite being assured that I will get my money back and that someone “should” be getting back to me. I don’t feel that it’s right to have my money taken for a service that was never provided to me, and then have to chase people just to get my money back because of someone else’s mistake. There were several delivery options to pick from, and I purposely chose one higher in price because it included the entire setup. Very disappointed.
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March 2024 by TenaControls
My wife and I received great service about choosing a mattress for our grand son
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March 2024 by larry jackson
Very professional answered all my questions
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February 2024 by Autumn Liebert
Quick and easy experience. Thank you Don
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February 2024 by Karen Mazukina
Staff member Don was terrific! He was knowledgeable and took his time explaining the different types of mattresses and how they would best benefit my sleep issues. I am confident I purchased the best mattress for my needs!
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February 2024 by James B
It was supposed to be open but it was very closed
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February 2024 by Susan Edmonds
Good service and prices
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January 2024 by Esther Morris
I Would like to say thank you to Don for helping my husband and I select the best mattress for us within our budget. I would definitely recommend the Franklin Mattress Firm for their selections of mattresses and friendly service. Thank you again
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January 2024 by Notice Noticer
Process was easy and simple. Good selection. Sales person was knowledgeable and professional.
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January 2024 by Viktor Montanez
Very knowledgeable and fair with prices and discounts. 4/5 definitely recommend
