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April 2023 by Thomas Best
It was pleasant, staff is very young but efficient. I hope there is an opportunity for me but I need to make more to survive. I have run a business for years and have a class A licence, wich I currently utilize in my current job. I am a go getter and am very good at delegating positions to make things run at their best. I'm looking for this position to climb my way up the cooperate ladder. I hope I will be compensated by the merit of my character and performance.
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July 2022 by John Alton
I drove from Iowa to mass in a 26ft box truck and the the ride went awesome the truck was brand new and had brand new tec in it .I had no problems with it at all. thank you penske for working with us you guys are awesome and the next time I need anything or anyone I know needs anything I will refer them to you guys.
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June 2022 by Random Someone
Returned a rental work truck here. It was closed so the transaction when smooth as glass.Apparently there was an air strike in the parking lot.
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February 2022 by Wayne Giguere
I am a national account holder with Penske it's shocking the negative reviews on here for this location I've used many penske places this place by far has the best service of any location other than the one person shop in Danbury CT.Never had trouble with any truck they are well taken care of if not almost always brand new. Never had a reservation not handled professionally and not ready when I show up. They have even gone out of their way to have trucks ready for early morning pick up. Every agent I've had to deal with was professional even the service technicians have helped me with a reservation and it's not their department or job to do this.. The Franklin location will always be my first choice in my rental needs.
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February 2022 by ur mom
Get trucks for moving
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January 2021 by Bob dreamcatchercatcher
Refuse to fix problem on their own trucks posted here. penske's automated system says call and 800 number they will fix the problem they send you to a rental agent. That does not fix the problem it is on a lease,. So now I'm looking for the closest dot weigh station. Or if the truck does not start in the morning I will call road service free quick 5 minute fix it'll cost them hundreds on road service.But giving me an 800 number to call to a rental department does not work in fixing the problem. Service managers issue oh well I hope our company goes to Ryder .Since Penske can't take care of their customers and yes I've even called Pennsylvania to go over everyone's head to get it fixed no good it's up to the service manager he doesn't want to fix a 5 minute fix. Or even during a big problem they will not give you a loaner. They will say there's none available that's great does not help the company
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July 2020 by Deb Wood
I had excellent customer service from John, a management trainee, at the Franklin, MA Penske Truck rental location. I had called early last week for a rental on Tues. 6/30. I called this Penske location back to change my pickup time for 6/30. John not only remembered who I was, but remembered my email address!! (without me saying it - and I did not have my rental agreement #. He went from memory! This was just from talking to me once the week before! I was very impressed with his excellent customer service, respectful and kind nature. Wherever John works, he will be a real asset to his company. Thank you John!
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February 2020 by Elizabeth Bernardini
Been working here just about a year and a half in the rental department and it's great to be able to help so many people with their moves. It's nice to hear things such as "this truck is helping me so much and taking away so much of my stress in this move, thank you" when providing a one-way customer with their truck keys.
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January 2020 by Michael Moore
Great place to rent trucks
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December 2019 by miguel guerra
Not very helpful they don't even ask if you needed your windows clean ... nasty attitude.
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December 2019 by Freight Broker
Drop off from Gaston SC to Franklin, MA
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July 2019 by Thomas Neault
Well lets see coming up on working here for 20 years. So i would say all is good here
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May 2019 by Th4tCrazyGamer
bad customer service
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March 2019 by Aimee Bartee
Elizabeth B. was incredibly helpful and made sure were completely satisfied with our options! Cannot recommend her enough! A+ service.
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May 2018 by luis cruz
A bunch of morons
