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December 2023 by Danielle P.
Every time I come into this store, all of the employees I interact with are incredibly friendly and helpful. Also, the fancy dog food my dog insists on seems to always be on some sort of sale, which is great. We recently came for pictures with Santa and it was truly the cutest experience. Great store!
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November 2023 by Kristie Aicardi
Pet Supplies Plus is the best pet store hands down. The staff at the Franklin location was so friendly and all offered their help. Everything I needed was in stock and on sale! Double bonus!
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November 2023 by Pat G.
Good selection of products. Very helpful & friendly staff. Grooming services available. Easy parking.
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November 2023 by Matthew Liptak
I love to patronize new businesses and support local businesses especially one that is Veteran owned. This location is pretty good, has a good stock of pet supplies and the prices are competitive and the staff seems helpful. The reason I cannot bring myself to rate this business higher is the time I wasted yesterday trying to pull up my rewards on their atrocious website as they dont have an app at all. I spent about 10 minutes and had to step outside to pull up their slow, crashing website that included a $10 rewards to use since the staff could not pull up my rewards on their systems at all which was odd. The website is always slow, crashes at home as well and its a little odd, if you offer a rewards program, why would you not be able to pull up my rewards? I will continue to patronize this store, but it I will think twice since both Petsmart and Petco offer a streamlined app and rewards program.
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November 2023 by June Haggar
Extremely disappointed in the grooming of a Great Pyrenees. I was told 1 12 hours but everywhere else was alway 3 hours. She was still wet and I could not understand why she was running wildly and then sitting frequently. Then I saw the horrific shaved butt and the underside of the tail. She is in agony from the razor burn and the skin is raw. She had large matts in her tail that I had to cut out and spots of pure white fur were yellow. Never again. Wish I could give ZERO stars. And I was assured that she was the head groomer and she knew what to do. I talked on the phone and then in person. Never thought my dog would leave there in pain.
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November 2023 by Matthew L.
I love to patronize new businesses and support local businesses especially one that is Veteran owned. This location is pretty good, has a good stock of pet supplies and the prices are competitive and the staff seems helpful. The reason I cannot bring myself to rate this business higher is the time I wasted yesterday trying to pull up my rewards on their atrocious website as they dont have an app at all. I spent about 10 minutes and had to step outside to pull up their slow, crashing website that included a $10 rewards to use since the staff could not pull up my rewards on their systems at all which was odd. The website is always slow, crashes at home as well and its a little odd, if you offer a rewards program, why would you not be able to pull up my rewards? I will continue to patronize this store, but it I will think twice since both Petsmart and Petco offer a streamlined app and rewards program.
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September 2023 by Rachel Mcculloch
The team member who checked me out noticed I struggled with a bag of dog food and they offered to bring it out to my car for me. Always a great experience!
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August 2023 by Dawn C.
I've already given pet supplies plus in Franklin five stars, however I just came back on yelp to see if there were any more good reviews. I think they deserve them. I was shocked to see that they had 17 reviews that were not recommended. They were all 5 stars with awesome complements that are 100% accurate in relation to all of MY visits. I have never had a bad experience in there. I get greeted every time I walk in the door, someone always asks if I need help or if they could take the bag of dog food I'm carrying to the register, cashiers are always friendly and always offer to bring stuff out to the car for me. I have a feeling it's another business that's jealous about the great reviews. I highly recommend pet supplies plus in Franklin Massachusetts!
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July 2023 by Terri Lamontagne
Friendly place and great staff. I love using the self wash station for my lab.
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July 2023 by Ryan
Everyone is so friendly here. From the second I walk in the door I'm always greeted and asked if I need help with anything. The store is really clean and easy to find stuff for my dog.
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July 2023 by Donald K.
I have been going to pet supplies plus for a year and the service is really great I have a dog and a few months ago I broke my arm I have trouble even getting out my wallet and would be very patient and even help me out as l am a disabled veteran Vietnam they treat my dog like it's their own note the team is great d k
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May 2023 by Alanna R.
Every time I have visited Pet Supplies Plus in Franklin, I have found the staff to be friendly, available and knowledgeable. I have started grooming my dog in their self-wash because she would shake going to the groomer and she would have to be there for 4+ hours in a crate while they rotated dogs. She is much more relaxed and the self-wash prices are very reasonable. They also offer nail trims and other grooming services done by their staff. I also appreciate that PSP is independently owned and operated and that they do not support selling dogs and cats at pet stores. They encourage rescue and adoption and I really appreciate this. I will continue to purchase all of my pet needs and grooming services from them.
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May 2023 by Merrill Wilson
Pet Supplies Plus Franklin always has what I need in stock. Auto ship is an awesome service because my pet food arrives on time every month right to my door. No need to place an order every time! They even include handwritten notes and sometimes free samples and toys! Highly recommend
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May 2023 by Sandra Curley
The delivery service is top notch!! Our order arrives on or before time promised. Always a personal note and a little something extra as a treat in the delivery bag. I always order from them now. Love that they’re local.⭐️ ⭐️⭐️⭐️⭐️⭐️
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May 2023 by Joyce Terrio
Always helpful. Good selection. Plenty of locations. Prices moderate, would give a 5 star, if they offered higher discounts.