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November 2023 by Zak Fleming
Working with Rob and Mike was the easiest car buying experience I’ve had. They offered the best deal out of the four dealerships I spoke with right away while others slowly came down on their price, and they helped us complete everything very quickly even though there were many hoops to jump through. They also spent extra time explaining all of the details of the new car with us before we drove off. They were excellent throughout the entire process!
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November 2023 by tiago freitas
Great experience! Since the moment I called to schedule service till I picked up my truck everything were perfect! Everyone was very gentle and kind.
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October 2023 by Brian Johnson
I have purchased several vehicles from Mike Power over the years, and never felt pressured, or disappointed. Always friendly, easy to work with, and most importantly, no games.Highly recommend Planet also for their service department. They even are open Saturday mornings which is great if you work all week and need to have an oil change done or an inspection sticker. Just get there early! Those in the know, know! So the walk in spots fill up quick! The people in service are all very friendly, and willing to take the time to explain what is going on with your car. I also like that many of them are graduates from the local Vocational Technical High School, and did their co-op programs with Planet, and then were hired after graduation. This shows me that Planet is a partner in the community, and understands the value afforded to giving real world experience to students before they enter the workforce full time. We need more of this.
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October 2023 by jade
DO NOT COME TO THIS DEALERSHIP!Robert the manager is completely unaware of how customer service works between him and Johnny the service advisor AVOID THIS MAN AT ALL COSTS MY CAR WAS UNDER WARRANTY AND HE KEPT TRYING TO TELL ME IT WASNT THEN HE TOLD ME THE BATTERY WAS AND THEN PROCEEDED TO TELL ME A FUSE WAS BURNTall the while trying to charge me AND THEN WHEN THEY DECIDED TO FINALLY FIX THEIR MESS UP THEY DISCONNECTED MY RADIOwhen I came in today asking them to fix it after I had just picked it up yesterday, Johnny told me it wasn’t his problem and the car came in with the radio brokenWhat kind of people work at a place they hate so much if you don’t like doing your job GO SOMEWHERE ELSE!Gracie was completely rude when it came to giving me updates on my car and what was going onIt wasn’t until I called Chrysler DIRECTLY and created a case because clearly as a woman in her young 30s I must not be an important enough customer to attend to.Horrible place horrible employees horrible servicesILYA was the only mechanic who saw me come in day after day and tried his best to help me and fix the problems the other people had already started making on my car.
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October 2023 by Lisa Oxley
Planet Chrysler Jeep in Franklin MA is great, I have bought and traded in 3 or 4 Jeeps from them over many years and always get my oil changed there. They do an amazing job, very professional, personable and no pressure from sales to service. Thank you,
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September 2023 by Christopher O'Brien
Once your car is out of warranty - sell it and run. My Durango has been in and out of this shop twice with same issue - $700+ for battery replacement which "fixed" the original issue for 2 hours, another week of diagnosing and "fix" only to last 2 weeks and have same issue. 3 tow trucks and no reliable repair. When discussing yet a 3rd trip - quoted another $900 to diagnose (thought this was done the first two times) and replace "the only other thing it could be" - if you have places to be, or kids in the car that need to rely on for safe travel - Get a different car or seek alternative shop.
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September 2023 by Stephen Hughes
Both Ollie and Tiffany were very professional. Both offered to answer any questions that I had on multiple occasions and provided the answers I was seeking. Both were professionally cordial and made feel at ease. I hadn’t purchased a car in sixteen years (10/7/07 from Planet Jeep), and things have changed, so I had several questions. Ollie did a great job explaining the new technology on the dashboard, most of which I was unfamiliar with. In addition, I called two days after I picked up the car to check the status of my new registration, so that I could get my inspection sticker. Tiffany advised that you had received my new registration and that I could come pick it up. She set up an appointment with service for the inspection and told me that they would be expecting me. When I arrived, they were, in fact, expecting me and got me right in. I was on my way home in fifteen minutes. Overall, a very pleasant experience.
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September 2023 by Rhianon Peavey
This was my first time at this location and everyone was very welcoming. First walking to the building I was a deer in headlights, a mechanic saw me and stopped to see if they can help. They were so nice and told me where to go to check in for my service appointment. The customer service helped answer all my questions and very patient with me when checking out. I would recommend this location 100%.
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September 2023 by Shannon G
Very receptive and professional. I was able to get my vehicle in for service within a couple days. The issue was acknowledged, diagnosed, and repaired in the same day. Great customer service!
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September 2023 by D A
Exceptional service from a crew that is professional and knowledgeable. All other dealers and service departments can learn from this team. Truley exceptional in every sense of the word. Every experience with this team has been consistently exceptional. Thank you Planet Jeep for hiring talented and service-oriented people. I love bringing my jeep here for service.
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August 2023 by Tish Michelson
The car was towed to Planet Jeep and the work could not be scheduled for almost a week. Each time my daughter (it was her car) or I called, the service department could not have been more accommodating. It turned out to be a flat tire and they were waiting for the tire delivery, which took days through no fault of Planet Jeep. Ethan could not have been more pleasant as my daughter and I tag teamed calling for updates. Everyone I have ever dealt with at this dealership has been extremely professional. I would recommend them to anyone.
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August 2023 by Tina Wenger
Everyone in the service department has always been so helpful with anything I have needed for my vehicle. They treat us like family and we greatly appreciate everything you do for us!
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July 2023 by Wendy K.
Been working with Planet for years. Everyone is so friendly and they are never pushy! Service department is always there to help. I've do e 3 leases with them and so happy with all of them.
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July 2023 by john martinelli
My family has purchased 7 vehicles from Planet Dodge Franklin and have been treated with a superb car buying experience every time. Dan Aldo and Tiffany are the best in the business along with a very professional service department.
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July 2023 by David Webster
One of the best, if not the best dealership my family and I have been to. They were extremely helpful; patient; no pressure at all; and most of all they truly worked with us to get the best car and the best deal. I will definitely be recommending to everyone!