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April 2024 by Betina & Jim Souza-Bagley
Felt extremely uncomfortable at the self checkout today. Whoever was “helping” the costumers approached me and grabbed my tomatoes abruptly telling me I had the wrong code for the item. This could have been done in a much nicer and polite way. There was no need for that kind of treatment.
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April 2024 by Pete
The butcher shop has the best prices in the area. 1/2 the price of big y!
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October 2023 by Kenny Goulding
WENT IN THE STORE AND GRABBED A FEW THINGS INCLUDING THIS THAT I TOOK A PICTURE OF STATING THAT ITS EBT ELIGIBLE AND YET THEY TRIED CHARGING ME TAX ON IT SO THAT IT WOULD HAVE TO BE PAID FOR WITH CASH INSTEAD OF MY EBT CARD AND THAT IS INCLUDING THE NIGHT MANAGER SAYING THAT THEY HAVE NEVER SEEN THIS STICKER ON ANY PRODUCT BEFORE AND CONTINUED HARASSING ME ABOUT IT UNTIL I WENT BACK UP AND GRAB LIKE TWO OR THREE OTHERS AND TELL THEM WON'T WANT YOU SCAN THIS ONE SCAN THIS ONE BECAUSE THE ONE I HAD ONLY HAD HALF THE UPC CODE AND THEN THEY THOUGHT THEY COULD CHARGE TAX ON THE ITEM UNTIL I FINALLY GOT ANOTHER ITEM WITH THE SAME STICKER AND AMOUNT AND REMEMBER THAT THE STICKER SAYS EBT ELIGIBLE SUCH MORONS
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September 2023 by Hugo B
I was waiting for my gf outside with my hazards on. Her foot has been hurting due to a past surgery. A man slammed his hand on my car saying i couldn’t park there. Then a manager came outside and stared at me while talking on the phone.Management should work on discussing these things instead of taking such harsh action. Amazing customer service !
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August 2023 by MaryAnn Pasquantonio-Farrar
Shaws is always a grocery store I can count on. LOVE SHAWS!!! ?
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July 2023 by Lori Lampasona
I have been shopping at Shaw’s in Franklin for years. Unfortunately the quality of their products has gone WAY down! Produce is very poor!!! Meat department is really lacking and I have stood at the deli/salad and prepared foods with no one else waiting for quite some time. The employees of these departments seem to think it’s ok to hide out in the back room!! OR they just ignore you!! I stood in front of where they have the potato salad, coleslaw and whatever for 10 minutes, (no one else in line) and the two employees that were there never even acknowledged me! Unacceptable!!!!
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July 2023 by Misty Bowden
Well organized, well lit ,well stocked, happy with the prices. Staff could be more friendly and helpful. They all seem to be in their own world and I find it difficult to find help sometimes.
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June 2023 by J Con
Store is clean & well stocked. Pleasant enough employees.
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June 2023 by Robert S.
Stopped here to pick up some olive oil for friend in Franklin since we were making a nice homemade salad and dressing.The store was similar to other ones I've been to and I found the staff to be very friendly and helpful. I also checked some of their weekly specials and they were well stocked...many times I've been to other Shaw's and the shelves are empty of the weekly specials... I did self checkout, but the people working in that area seemed very nice.
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June 2023 by Cassady Campbell
They guy in front end I Believe Justin is his name is the most awkward weirdest person I've encountered comes off as kind of rude at times usually he works in self checkout assistant customers just very poor service and sometimes when asked for assistance kind of will be hesitant
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June 2023 by Ruth Daley
On 5/23/23 purchased 4 pack of muffins for $6.99 was charged an additional $.49 tax. Since when is a bakery item taxed? Purchased 4 pack of muffins at big y no tax charged. Spoke to manager "Jay" told me all food is taxed in Massachusetts, told him only prepared food is taxed. Stop & shop does not charge tax or big y. How is shaws allowed to charge 7% thought the going rate was 6.25 in mass
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June 2023 by Arthur Randall
Fully stocked very clean. Good people working there wish we had one in South Carolina
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April 2023 by Greg DeBaggis
This milk cooler door handle has been missing for weeks. The door is difficult to open for many shoppers. You have to stick your hand into the side of the door to pull it open. There's a suction from the seal holding the cold air in and it can be a struggle for some people. Keeping a store accessible to all shoppers is very important. This needs to be fixed! April 20, 2023 Update: There is still no handle on this milk cooler although "management" responded 2 months ago that it would be looked into. Apparently not looking very closely.
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April 2023 by Malachi Nabriana
I’d give them a 0 star! While shopping, I was standing by the bakery department looking at items- my son walked over towards the case to look at cupcakes. I hard someone state, “ Do not touch the glass“ I immediately spoke to her (Isabel ) regarding her rude customer service and asked for a manager. The glass was already marked with hand prints and because my son was brown skin- she felt the need to correct him. making him feel bad for being a kid and picking out cupcakes.I am highly unset and DO NOT TOLERATE racism when it comes to my child.I spoke with Emma (the evening manager)-she acted as if she was feeling sorry about the situation but ran straight to the self checkout area to gossip about my complaint to another employee. As soon as she noticed me walking by she quickly stopped talking! BLACK LIVES MATTER!!!
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April 2023 by Malachi N.
I'd give them a 0 star! While shopping, I was standing by the bakery department looking at items- my son walked over towards the case to look at cupcakes. I hard someone state, " Do not touch the glass" I immediately spoke to her (Isabel ) regarding her rude customer service and asked for a manager. The glass was already marked with hand prints and because my son was brown skin- she felt the need to correct him. making him feel bad for being a kid and picking out cupcakes. I am highly unset and DO NOT TOLERATE racism when it comes to my child.I spoke with Emma (the evening manager)-she acted as if she was feeling sorry about the situation but ran straight to the self checkout area to gossip about my complaint to another employee. As soon as she noticed me walking by she quickly stopped talking! BLACK LIVES MATTER!!!
