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December 2023 by Rick Pelosi
Great customer service !! Above and beyond to make my experience awesome. Thank you.
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September 2023 by Paul Corcoran
Best uhaul experience I have ever had. They actually made you feel comfortable and not intimidated to rent a truck. Made sure prior to leaving all the appliances I ordered were in there. I don’t remember the guys names but they were both fantastic to deal with.
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July 2023 by Tom Lemme
Excellent
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May 2023 by L W
Pleasure to work with. Well informed and adequate customer service.
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April 2022 by Dan
Fantastic service and friendly staff. Made sure I was completely informed of all potential charges, etc. for my U-Haul rental.
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February 2022 by Karen Dauer
Guardian Self Storage had the U-Haul van. The experience was very positive.Brad Richards was great.I was able to call the U-Haul service on Friday night at 10:30pm and arrange rental for Saturday morning. (Versus waiting until Saturday morning to rent)The U-Haul dispatcher was very helpful. She explained the cost and gave me an extended day Saturday .... and Sunday.The van was new, big, clean, and had a lot of helpful features. Enhanced side-view mirrors, back up camera view in the rear view mirror, nice radio, warm, comfortable seats and it drove beautifully.I will use U-Haul again as needed. I had a very productive and positive day.
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February 2022 by André Gomes
Very good
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November 2021 by Robin Hessmann
Fast, courteous and helpful.
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August 2021 by Matt San Clemente
Friendly and knowledgeable!
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January 2021 by Chelsea Bisonette
They had the truck out front and ready. The gentleman that helped me with pick up and drop off was very nice and helpful.
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November 2018 by don williams
There was a problem with another customer returning the trailer I needed. I waited for a phone call most of the day and decided to get my vehicle ready...then they called. I listened to the message which I could not completely understand and called back...they had closed so I left my own message to call as soon as they opened the following day. They opened at nine so I called and left another message to let me know if my trailer was ready. Called at nine thirty...called at ten. I finally called u-haul who contacted them and found out my trailer was ready. Finally drove out of there at 11:30....messed up my whole day. Just a two minute phone call would be all that was needed. Poor customer service...look else where.
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July 2017 by Christopher Wroten
Owner Mike Coyle was very pleasant to me, customer-focused, answered the phone nearly immediately and in a friendly manner. I rented a cargo van and the process was simple, quick and painless. Also, U-Haul saved me $25 using the "Best Rate Guarantee" policy compared to the advertised rental cost of the cargo van. Very nice! Van was easy to load, very nice to drive and well equipped. It did stink of cigarette smoke tho - blech!! Still, I would happily rent here again.
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March 2017 by Korey Mendes
The only benefit to this place is they were able to produce a truck for us to use. If it weren't for the U-Haul name associated with this company, I would've expected I was getting swindled. First, don't try calling. They don't answer their phone, ever. If you schedule a pickup online, make sure to save all of your documentation (more on that later). Second, don't be late to your *estimated* U-Haul pickup time or the owner, Mike Coyle, will make you know that you're late, even in my case which was by a half hour. The man has no customer service ability at all, so expect little to no help from him. If it weren't so late in the day on a Saturday, I would've tried going elsewhere for a U-Haul, but I was stuck without any other options. The experience upon leaving his office was so bad that once I returned the truck, I made sure to take pictures of the exterior and interior of the truck just to make sure Mike didn't try pinning me for damage that I didn't do to the truck. I also took pictures of the returned gas guage and the fuel receipt, just to be on the safe side. I know, what a way to make a customer feel good about their patronage. Here's where the documentation comes into play. I rented the truck on a Saturday, and because the office is closed on Sunday, we were allowed to return it within a 48 hour window instead of the usual 24 hour window. Along with the truck, we ordered some moving equipment in the order of two hand trucks, a dolly, and two bags of moving blankets. So once we returned everything along with the truck Sunday night, on Monday morning, we were charged double for what seems to be the cost of the moving equipment. When we confronted Mike about this, Mr. Customer Service told us that, "I only processes the orders. If you want answers, call U-Haul." Then he hung up. Oh yes, I'll be calling U-Haul, Mike. Not only to get the refund thanks to your stellar customer service ability, but also to file a formal complaint about your shoddy business tactics. Tl;dr - Don't use Guardian Self-Storage for their U-Haul service. I can't speak for their self-storage services, but you're still dealing with Good 'Ol Mike, Master of Customer Service, so I can imagine the experience there. Find another U-Haul company if you're looking for a reputable self-moving service that won't make you feel like you need a shower after doing business with them.
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February 2013 by Michael Pilla
they never answer the phone tried to days in a row giving up and going elsewhere
