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February 2024 by Jason P.
While recently heading to the first of two important events, my car unexpectedly broke down. After searching "rental cars near me", I discovered the Gardner MA location was fairly close to me. I was able to call and make a reservation before arriving. I walked in the door four minutes before closing time! I was greeted by Dylan, who quickly and efficiently got me processed and out the door. I was set up with a fairly clean, reliable, safe feeling car. Which left me feeling confident that my day was not going to be a total disaster. It was a long day and I ended up returned the car a day later than expected with no hassle. I later had to call to check on something. I spoke with Clovis, another employee who was quick and knowledgeable in helping me out with what I needed. Everything was very easy and convenient all around. Thank you. I appreciate it.
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December 2023 by Kevin Podgorski
Typical local rental company. They don't know where their cars are at, when they will get cars back, or even which cars they have on their own lot. Disorganized garbage.
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November 2023 by Dale Greiner
They had the car I wanted available, picked me up to take me up to pick up my rental car, and the people I interacted with were professional, courteous, and pleasant to deal with.
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September 2023 by ARCMENACE
Car was stained on every seat and had a cracked windshield. Talking to the people at the desk they made it seem like I was wasting their time while looking for damage and telling them about the crack and stains.
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June 2023 by Rachael LeBLanc
I’ve rented from this location multiple times. Everyone is so friendly and gets me on my way super quick!
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May 2023 by A S
The car was good, could have been cleaner, instruction on the dash system being offered would have been great.The main problem that we had was with the parking. The lot is too small for the business, plus having only one handicapped spot, that is not the closest btw, that is being used to hold rental cars is unacceptable!Otherwise, the site was clean and the staff polite, the car ran well with no issues. I'm glad that I was able to use a gps.
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May 2023 by Matthew Backus
My company uses Enterprise to provide us vehicles, this is the closest location to me so I've had multiple experiences with this location. Always great service, great attitudes and very quick in and out. Cars are clean and maintained well.! And they'll pick you up, awesome service guys in Gardner! Thanks!
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April 2023 by Sean O'Dell
Adam's helped me out a few times especially when I was in an accident and needed to use my rental coverage back in July.This weekend I rented a truck to use for a trip to Vermont because my vehicle was going in the shop. In about 30 mins from my call I was picking up a little after closing. Even cleaned the truck thoroughly which was greatly appreciated. I highly recommend this location
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April 2023 by M.E. Sumner
This location, these people, are awesome! I couldn't have had a better experience renting a car, they made it so easy and stress free. thank you.
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March 2023 by Molly
Adam was very helpful in our last minute need of a vehicle! He was quick to offer options and accommodate us on a busy Friday. 10/10 customer service and the vehicle was very clean as well!
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November 2022 by Mike Bosco
They've always been good to me. They will pick you up. No other car rental agency will do this.
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September 2022 by Maxine De Oliveira
Highly recommend this location & Fitchburg.This is a long review but details are important as this branch changed my perception of enterprise as a whole.My experience with enterprise in a different city has not been great over the past few months. With car shortages I understand there have been issues & I’m sure it’s stressful for the staff. Being a District Sales Manager for a large organization I understand the impact shortages can have on the business. I’ve always taught my team that a guest in the end should always know we’ve gone above & beyond to help them. It’s evident that the Branch Manager Adam has the same customer first mentality. This was very clear from day 1 when I had & emergency & had to pick up a car 20 minutes before the Gardner location closed. The car I expected wasn’t available but Sam was welcoming, empathetic efficient, & overall very helpful. I left there with confidence in my service.Fast forward to today where I had an unfortunate circumstance arise that prevented from returning the car as planned. Adam not only got back me quickly but also was extremely understanding & did exactly what a manager should do which is find a solution even if it wasn’t so convenient for them.Thank you Sam & Adam for an amazing experience.
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August 2022 by Amethyst Angel
My mother had passed away, and my vehicle had some electrical issues, including the a/c. I have medical issues that cause me to get ill in the heat, and I was also transporting my elderly aunt to the services, all while in the middle of a heatwave. The good folks at Enterprise were able to set me up with a similar car with only a few days notice. This was my first time renting a car, but they made it fast and easy so I could focus on the important things.
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July 2021 by Felix Alonzo
Not too bad, a bit expensive but what isn't now in days. Great customer service.
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June 2021 by papcelie rodas
I reserved a car and went to pick it up. They didn't have the one I reserved but let me pick from the cars they had at no extra charge.
