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December 2023 by Nick ORourke
Great local credit union. Low fees. Good rates. Friendly and knowledgeable staff. My only gripe...... Bankers hours. Lol
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December 2023 by Steven Dubzinski
The Pearson Boulevard branch, aka the Champagne, has exemplary service and customer relations. They are fun and friendly, energetic and enthusiastic, and funny. Thank you.
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December 2023 by play1o2
They help me a lot and were very friendly , amazing people at the person blvrd location in Gardner ma
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December 2023 by Dana Goss
Great group of personnel, awesome customer service! All around pleasure every visit
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November 2023 by Jared Rowland
Tracy is the absolute best. She is always on top of her game. Tracy is always my go to when I am at the bank.
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May 2023 by Emily Laliberte
Always welcoming, friendly and helpful!
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May 2023 by Hytef
Very nice lady and very eager to help!
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May 2023 by william pierce
Alicia d at the Pearson Blvd location was awesome with helping me. She went well above and beyond what I was expecting.
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May 2023 by Tyler J. Emslie
Simple fast amazing
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February 2023 by Brent Carpenter
Always a pleasurable experience with all the staff. Tracy is a top class branch manager who not only helps the consumer, but always give advice on what the would be the next best step in any process.
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December 2022 by E.T. J.
The staff is generally extremely friendly and helpful and the new ATM is great but this bank tends to be slow to clear pending transactions/ pre authorization charges on your debit card making it difficult to determine the correct balance in your checking account and just got hit by 2 over draft fees yesterday because of this, even though my account returned to a positive balance in the same 24 hour period. This bank does not really care to have you unless you keep a consistent balance of $2000+. In fact I was specifically told I was not eligible for overdraft protection because I do not have a $2000 average balance. If you can maintain over $2000 at any given time then I recommend this bank. If not, I recommend the Walmart greendot bank. They are one day faster with transactions and deposits and never charge me overdraft when balance is returned to positive within 24 hours.
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May 2022 by Kodie Reynolds
Anytime I ever call here, the people have the worst attitudes. I don't know what is going on that they are so miserable but it's poor customer service.
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September 2021 by Kremdal TheOrc
Great friendly staff.
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November 2020 by Music God
I usually use the Hubbardston branch but I wouldn't change banks for the world. Helpful, awesome staff!
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December 2019 by Jon Geddis
On Dec 20th I stopped to use the ATM. It ate my card. I called at 10 am and they said they had my card and I would have to bring my ID in order to get it back. I asked if my wife could stop and get it since my work hours start earlier than the branch is open and later than the branch close time. They said only I could retrieve the card. Being a member for over 20 years and considering the holiday season and how important access to my funds are during this time, I am not at all pleased with their decision. There should be no reason why my wife could not show her ID and get my card since it is a joint account and both of our cards are linked to the account. I do realize security is very important, but considering the inability to stop in due to my work schedule, I believe more could have been done to rectify the situation in which I had no control of.
