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February 2024 by Robert Casinghino
Purchased a gas stove from them. It was quickly installed.
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September 2023 by Ricky Bedard
Mike came in and changed out a lid switch on an old washer that stopped functioning mid cycle. Clearly knew the machine well, diagnosed it immediately and was done within 40 minutes. Showed up on time, didn't try and sell me anything I didn't need. He gave me a few things to beware of, and left the place just like he found it...only better. Back washing clothes within an hour of his visit. Good guy, great service. Thanks Mike!!
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September 2023 by Jay Gobar
Used to enjoy buying local but after 3 purchases where their appliances keep breaking with in a year or two I started to lose some of that feeling. Their customer service has become rude and and a company that I’m not excited to call. Their concern for the customer seems to be much different now then when the original owners were running it. Sorry to post but I try to be fair. This time it’s fair but negative.
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September 2023 by Lisa Sullivan
Purchased a very expensive Miele washer and dryer here after someone recommended this store. You have to be a rocket scientist to figure out how to run these high end appliances and unfortunately no one at this store told us how to use either appliance which in my opinion should be part of the deal when spending thousands on appliances. I was told you could fit a king size comforter in this washer which was a lie. The queen size quilt barely fit and when the cycle was done it was soaking wet!!! Had to run an extra drain and spin which to me is not energy efficient. When delivered they had trouble with the install and had to call another person. They also installed my washer on the right instead of the left using some excuse that the plug wasn’t in the right place. The special twin duo detergent couldn’t be found anywhere because we wanted the sensitive type so our clothes didn’t smell like detergent and thus we have to buy online and pay shipping. Lastly the washer electronic message to clean the washer no longer lights up and i had to guess what the message i stood for. Machines are only 2 years old and we hate them. We bought these because every cheaper washer left white residue on dark clothes. This washer doesn’t but has other issues like mentioned above. The matching dryer is terrible. Leaves clothes wrinkled and damp. I had no idea we would have to empty a water collection chamber because the sales person never told us how this dryer worked. I only use the dryer when I absolutely have to. Last year in July we had a problem with the twin duos and when we called the store they seemed annoyed and told us we had to call Miele which i did and they sent me back to the store! So frustrating. Washer at that time just 11 months old!!! The entire experience was disappointing. No one cares anymore and there is no customer service.
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September 2023 by Justin Merriman
Great selection, experienced staff, local business, good prices, convenient install services. It makes no sense to buy from a big box store when this option is available. I highly recommend shopping here.
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September 2023 by Jeremy Young
*Consumer Warning* Rick is the Worst refrigeration service tech ever! Rude, condesending and obviously unqualified! Multiple trips out to repair our 2 year old $4000 LG thinQ refrigerator. Worked great for 2 years, died and replaced compressor, since then nothing but problems: no ice, spoiled milk and melted ice cream. The service tech is literally blaming it on me and claiming there's nothing they can do!? The problem is, buddy, the fridge worked great until you changed the compressor. They say: "All the readings and measurements are within spec," and I say, why isn't the temperature inside of the fridge even a consideration? It's 55° in the fridge and 38° in the freezer... that's as cold as it gets, and it has been for weeks now. If you need service, call LG directly and tell them no Rick from Statsukelis, please! To be fair: Maybe we stop voting in those who support more burocracy and regulation of refrigerat products, which obviously handicaps the industry.Until the past couple of years, Statsukelis was the "go to" for all of your appliance needs, but now, buyer beware!
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August 2023 by Kristin T.
First impression was a great one. Very helpful and accommodating. Scheduled an appointment within a few weeks to fix a relatively new freezer. I received their number from Frigidaire hotline and thought we were on the right track to getting freezer repaired. The day of the appointment I waited from 12-1 and no one showed. I called over and spoke to two different people who were also nice but had no record of an appointment or our previous conversation. They then told me that they are no longer accepting new customers! I totally understand but why did you not share this weeks ago when I made the appointment? Very frustrating. He told me to call Frigidaire hotline again........ Also a frustrating experience! On hold for an hour!!!!!! Ugh! Wish this had went differently and not sure that was great customer service....... Mistakes happen but you surely could have made things right!
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May 2023 by C M.
Purchased a new range, refrigerator and microwave last month. Extremely happy with John and his team. Customer service has been outstanding, delivery was excellent and beyond happy with my purchase. Stress free, low pressure sales- but high concentration to my needs. Could not have had a better experience.
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May 2023 by Irene B
We will only go to Stasukelis for our appliances. Great quality and service.
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February 2023 by Cynthia Dunbar
Delivery personnel were super! We were repeat customers. Very happy with all of our appliances. However, make sure you price check your appliances before purchase as they do not price match after purchase, even though sale was missed by 1 day. Nor do they make you aware of upcoming sales. Disappointed ?
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January 2023 by Rhonda Eaton
Even though I know I was a pain in the bottom.. they took great care of me!!! They were attentive to my needs . They found exactly what I was looking for and made me VERY HAPPY that day!! Thank you for going the extra mile!! It's appreciated and it is exactly why I will use you again when needed!!
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December 2022 by Kevin R Morin
Top Notch Service! I have a Thermador Gas range that wasn't working. Called John and explained the situation and he took charge and repaired my stove in short order! I believe in doing business with the local businesses rather than going to the big box stores. You get more personalized service and the money stays local. I purchased all my appliances from Stasukelis over the years and have always been treated right
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November 2022 by Tonia D.
Customer service is not there strong suit!!!!! I was highly discouraged against using them!!!! Everyone was right! Nothing but the run around! Only gave we options on a piece of paper! Didn't even show around the show room! Didn't even try to work with me!!!! Very discouraging!!!! Lesson learned don't always give people the benefit of the doubt!!! If there was a way to give zero stars that would have been my answer!
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September 2022 by Gail Rose
From the time the service technician came into the house, he had an attitude. Don't know if it was because it was a warranty repair and didn't want to be bothered, but totally ignored my question and literally told me and my husband to leave the kitchen, not enough room. OK, i get it, but could have been said little nicer! I am the customer! If i ever need a warranty repair again, i will ask for someone else.
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July 2022 by Allie Myers
Top notch customer service! From new purchases, deliveries, and repairs - the crew at Stasukelis has been friendly and reliable. Our first time calling was because our microwave (not purchased here) broke. The repairman did his best to fix it, but in the end I decided it would be cheaper to buy a new one. I also needed a new fridge, so I ordered that too. The fridge came with a small dent on the door that the crew documented. Within a week another crew came out with the new door free of charge. No matter who shows up, you will have friendly, knowledgeable service!