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October 2024 by Anna Homan
Top-notch customer service at the Georgetown branch.
Special thanks to Jailin for going above and beyond to assist me.
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September 2024 by caitlin labastie
Special thank you to Laureen, Daniella and the assistant branch manager at Georgetown salem five!! Best salem five experience I have had in the 4 years i’ve been banking with them!
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September 2024 by Dennis La Marco
Always a pleasurable experience after a hard days work. Becca and her staff are so friendly, personable and knowledgeable. It is part of my daily routine that I look forward to. Dennis La Marco
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September 2024 by John M.
Beyond disappointed with the Georgetown office. Universal Banker, Daniella was inefficient in not completing/following up with my mother regarding an account that she has. The request was simple, and it was completely disregarded. As a result, she will be closing her account of which she has for 40 years. Truly a shame that you have associates representing your establishment that do not follow through.
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September 2024 by Maxwell Harper
Salem five bank always has the reliable services for my business and personal needs. The staff is friendly and quick to help, and Aaron and Laurie have gone above and beyond answering my questions and concerns. Would also highly recommend for loans with their competitive rates.
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September 2024 by Patti Carter
I was so impressed with my recent experience w/Salem Five Customer Service. It started with a phone call because I’d been thinking about changing banks. After some discussion, Laureen offered me a meeting to discuss my questions/options in detail. The meeting was informative and educational. Her detailed knowledge and explanation of the bank’s processes was so helpful. She processed some transactions for me and helped me with a plan for the future.Consequently, I remain a happy Salem Five customer.
PattiC
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August 2024 by Michael Pitcher
I was with Georgetown Savings Bank for about 15 years prior to Salem Five Bank acquiring them. I was apprehensive to change, but over the last 7 years I have been made a fan. The improvements to online banking, and all the other services from mortgage, insurance to financial advisors have made the decision to stay even easier. Thank you Salem Five!
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May 2024 by Chuck Crawford
I have been a Salem Five customer for over forty years with savings accounts, checking accounts, mortgages and equity lines of credit. All via the Salem, MA location with no problems to speak of.But I have moved and now I’m dealing with the Georgetown branch and it has been simply ridiculous. If you plan to do business here I strongly recommend that you RUN AWAY and find someplace else to take your business. I am currently working to get an equity line of credit and their customer service is non existent. There has been ZERO communication and ZERO coordination from their loan department on my loan. Once my credit was approved they dropped me like a hot potato. I am only getting responses when I call to complain or send emails. Management has been notified and as I expected I have not been contacted by them, I had to call them myself.Find someplace that values you as a customer, there are many good places out there.
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April 2024 by Daniels Electric
Highly recommended the Georgetown branch for both personal and business banking needs. Their dedication to customer care is evident, providing invaluable assistance. Exceptional service from the managers to the tellers.
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April 2024 by Courtney Sapienza
I was needing to make travel plans for my card because I’m going to Bermuda and Danielle Sarkis helped me amazingly! Danielle walked through the process with me on my mobile app and she fixed an issue I had with my home phone still being attached to my card verses having my cell phone available for text notifications! Such a great service and a wonderful experience!
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April 2024 by Courtney
I was needing to make travel plans for my card because I’m going to Bermuda and Danielle Sarkis helped me amazingly! Danielle walked through the process with me on my mobile app and she fixed an issue I had with my home phone still being attached to my card verses having my cell phone available for text notifications! Such a great service and a wonderful experience!
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August 2023 by Dave Trull
A very friendly team that always goes above and beyond to help its customers. Just a great local bank.
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August 2022 by Cassie Loughman
I just recently moved to the area and have only gone into the Georgetown location a few times when I was having issues and each time I have interacted and been helped by Rebecca. She is FANTASTIC and always incredibly helpful. She takes the time to listen and that goes a long way for many people. All of the other staff here are super friendly as well! Thank you Georgetown Salem Five!!
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February 2022 by Susan Keefe (Homeopathy)
This is not my bank but across the street from my office and I needed a Notary. Very pleasant on the phone to confirm that someone was there until 4. Hopped across the street at lunch and the notary was there and it took all of 10 minutes. Very pleasant people. No charge even though it was not my bank. Nice people.
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November 2021 by Say it Like it is.
The WORST by far. Don’t waste your time going to Salem5 Bank for CONSTRUCTION LOANS. They wasted my time and money. Go to Haverhill Bank!
