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April 2024 by Haley.163
be more respectful when answering the phone
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February 2024 by Barbara Stone
The staff is very nice and always eager to help. It's very easy to find what you need to
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November 2023 by Patrick MacGuire
We've been to this place three times while moving into our new place. They have everything we've needed.
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July 2023 by S B.
Save yourself a headache and go anywhere but here. The employees are not helpful or courteous. Snarky employees and clueless. I went in after being sent there by Timberline on a search for deck paint. I wasn't certain what kind of paint I needed but thought I needed oil based paint and was informed by the employee at the paint counter that Ace does not carry any oil based paint only acrylic. I explained that I had a very old deck and needed to cover the old pressure treated wood that was being scraped and repainted. After being ignored, then passed over to a new employee since it was his lunch break, the paint attendant employee sold me stain along with rollers and paint liners - staining an old deck is not appropriate and would not had enough coverage. I went home and was immediately told by my partner that the stain would not work and that we needed something with a primer included. Given I have not opened the can of paint I thought I may be able to return it and get the right stuff which was absolutely not allowed apparently. When I went back in to talk to Ace in Gloucester to try to rectify the situation I was greeted with clueless employees who called the team leader up to the counter who called the paint department who called up another woman. How can a team leader, store manager, department manager not be able to assist and also say that the stain was the correct deck paint? I bet if I were a man they would not have been so patronizing and rude. After explaining the situation to 5 people, I left the unopened can of $55 stain, my receipt with them and left the store and I will never go back to this Ace Hardware. What a shock since I have been shopping at Ace for many many years just not the one in Gloucester. They are horrible. Now I am back online trying to figure out what kind of paint I need to for the old deck - is Hometown Ace a Hardware store? Shame on this store manager - If this review does get read by an owner please please focus on training your employees correctly and tell your employees to hold the snarky.
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June 2023 by ABroadTravels Michigan
Good selection of home improvement items. Pleasant staff.
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February 2023 by Babs Stone
Great service, friendly and has everything there
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January 2023 by Bonney Herrington
Always helpful and courteous. Almost always have what I need.
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January 2023 by Mr. Spleen
Nice, local alternative to the understaffed, big box stores 'over da bridge,' that force me to check out my items, rather than hire cashiers. Very friendly and knowledgeable staff. They fit most things you need into a space, that doesn't force you to feel like you are doing weary laps at a high school track.
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January 2023 by Samurai Squad
The staff here is always helpful and nice. I always find what I need. Greatful for a good hardware store and staff like this Ace.
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October 2022 by Pamela Premo
I experienced terrible customer service here and will do everything in my power to never use this store again.
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August 2022 by Ari B.
Always helpful and friendly! Special order under mount bulbs for cabinet lights and then hand deliver to my house? No problem! Build a grill to order and deliver it to my deck? No problem! Take returns with push back? No problem! I wish every store was this friendly and professional!
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July 2022 by Gigi H
They ALWAYS have what I seem to be looking for when I visit their store and the staff is so friendly
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June 2022 by M B
Carry alot of various products. Garden tools, hardware , small appliances grills, beach chairs , charging cords for phones. Staff are very helpful!
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June 2022 by Barbara Aptt
You can get what you need but prices are mostly a lot higher.
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May 2022 by Alirose B.
They have bunnies. Like how other hardware stores have a dog, they have Coco & Puff. 10/10
