Appliances in Gloucester, MA

“I had a great experience with the whole team. All of my questions were answered and the grill was loaded up into my car in minutes. I even got a call early the next morning telling me I should return an accessory because it was already included in my purchase. I would 100% send someone here if they need a new grill.”

“am writing this email to let you know how helpful Will from your Gloucester store was. He went out of his was to make sure the main breaker for my 200 amp service panel was the correct one. I am in Maine and without power because of this needed part that no one up here had in stock. I had a friend in Massachusetts driving to get the part. I told Will he will be cutting it close to get there by 430 closing. Will stated he would wait till my friend got there to pick it up. Even after closing . My daughter and I drove the six hours last night to get the part. Now we have our power back.

Why is Will’s good character so important to me. I lost my wife two years ago. Saturday day is my daughter’s 10th birthday. Her birthday means a-lot to her since losing her mother. Unknowingly we did not have to cancel her party because of Will’s willingness to help me. Character matters . Will has character. Hats off to him.

Thank you. Ed”

“We recently purchased a refrigerator and microwave from Tri-City Sales in Ipswich for our newly remodeled kitchen, and we couldn't be happier with the experience!

From the moment we walked into the store, the staff was incredibly friendly and helpful. We specifically worked with Charles Hurley, who patiently walked us through our options, offering valuable insights and steering us toward appliances that perfectly fit our needs and aesthetic. The fridge and microwave now look absolutely fantastic in our new kitchen.

What truly sets Tri-City Sales apart, however, is their outstanding customer service. After installation, a different vendor accidentally dented a drawer on our new refrigerator. We contacted Tri-City Sales, and to our amazement, they replaced the damaged drawer for us at no cost. This level of care and commitment to their customers is truly remarkable and speaks volumes about their integrity.

We are so impressed with Tri-City Sales – not just for their great selection and knowledgeable sales team, but for their exceptional post-purchase support. We highly recommend them to anyone looking for new appliances and a company that genuinely stands behind its products and customers.”