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November 2023 by Craig Bertalon
Friendly staff comfortable rooms
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November 2023 by E B
Service was very friendly and attentive.Rooms were very basic. Beds were comfortable. Location is very convenient to downtown area and local shops.No wifi. Limited TV access. Lights were very bright in room.
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September 2023 by Paul Politis
WEIRD! Outrageously huge, incredibly spare and ridiculously drab. Gigantic room with cathedral ceiling had nothing on walls except one mirror, hard grey floors throughout and was painted a color they must have gotten at an Army surplus auction. AND YET, everything that mattered was fine -- bed, shower, HVAC, TV, cleanliness etc. And I guess if you had little kids, plenty of empty space to run all over the room! And the office clerk directed us to a great restaurant!
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August 2023 by Kristen Hogan
Wished we never stayed here. We checked into our room and the floors were still dirty and when we sat on the bed it became covered in dirt from the floor. The rooms had a refresh but the furniture is still outdated. Most of the other people staying at the hotel smoke outside their rooms and smoke at the pool, and due to asthma made it tricky to be in outside public areas. Went to the small pool and my husband slipped down the pool stairs (even while holding onto the handle) because of how slick and slippery they were in the water. When we went to bed that night there were stains on the mattress pad and sheet, luckily there was a second bed to stay in. In the morning we went to shower, but there was no shower head and very little hot water, never fully hot just warm. We then left for the day and we got a call that was surprised there was so much stuff left in our room. Come to find out that they had messed up our reservation when we had called and made it a month before and only booked us for one night instead of two, which was actually a great thing because we were able to find a room last minute at another hotel in town where we have had a much much better experience. I would not recommend staying here.Rooms: Had an update to half the room, looked like new comforters but other furniture and fridge is extremely dated. Missing shower head, not enough towels, dirty floor, etcNoteworthy details: Unclean, lacking simple expectations from a hotel such as shower head, correct number of towels, hot water, clean linens, clean floor, etc
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August 2023 by Wayne Waters
My wife and I have been coming here since 2008. In that time we have seen a transformation of this property that is beyond believable. That is a testament to the owner Kamal.(hope I spelled it correctly). Anyway's, she is a remarkable woman who goes above and beyond to ensure your stay here is a memorable one. The location is perfect. It is situated within short drives to whatever you want to do while in Gloucester. Fine restaurants, sight seeing, shopping, whatever your heart desires is within a ten minute or less drive. That includes Rockport, for those who desire a more artisy flavor. The rooms are comfortable and spacious. They are equipped with cable TV, microwave, and refrigerator. They even have a iron and ironing board to knock off those suitcasewrinkles. Housekeeping is available for all your needs. They are not intrusive but will be there to meet all your needs. All in all you cannot beat this place for value or convenience. Oh, did I mention there is also a pool available for guest's? If I didn't I just did. This is my go to spot every time my wife and I visit Gloucester. Hope it will also be yours..
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June 2023 by Frank B.
Absolute worst hotel I've been in. 1st issue was the door key did not work. They said they would fix it, come 11 pm could not get in still, had to call manager. Had to call for table and some chairs, clock and hair dryer. Lights were so bright like they were looking for escaped prisoners. Spiders in the bed with plenty of spider webs and dead bugs on the edge of the AC unit. TV would not shut off, bright blank screen and had no volume control. No remorse from the manager, almost like she thought we were making this stuff up. I rarely complain about stuff, but this was unbelievable.
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June 2023 by Jake J.
Off the bat i want to say that dont expect to come here and think its the hilton because its not and I can honestly say that I took it for what it was and i enjoyed my stay. This was really a last minute decision that i made. Everywhere else was booked in the town and this one had 1 spot left. Now initially i was very hesitant about booking here but it was either this or my car so i chose the prior. I walked in the office and was greated by the receptionist who was very kind and very easy to look at too, wink* wink*. She got me all set up in minutes and gave me a key card and a piece of paper that mapped out the place and made it easier to find my room. Also to add i lucked out and got myself upgraded to a king sized bed. So as I opened the door i was still hesitant not knowing what i was to expect but that quickly went away. As i said prior, its not the hilton and i knew that coming in, all i needed was a place to relax myself for a day after a 4 hour drive from NY. It had pretty much everything i needed. The bed sheets were clean (i checked), it had a central air unit that worked amazing, and the bathroom was in good shape aswell. I also want to add that the room as a whole looked like there has been some remodeling that occured recently. The place was far better looking than your aveeage run of the mill motel the floors looked almost new. Now to be fair there were a few small things i did notice, nothing to really go crazy for but for 1 the toilet paper dispenser was broken off and the tv was a bit outdated it was very blurry i found myself squinting alot nothing a small upgrade cant fix. To close out, i enjoyed my stay it was very peaceful i honestly wouldnt mind coming back.
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June 2023 by Annie Gelly
Very well located, minutes away from downtown Gloucester. The rooms have been updated and don't look like the pictures on the website. Very tall room with high ceiling. The bathroom needs to be updated.Rooms: Spacious room with high ceiling. A/C, fridge and television. Desk. Double beds were confortable and linens were clean. Only downside is the bathroom: the bath was old, stained and cracked. It's not inviting.
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January 2023 by Scotland McKinzie
The rooms are large and very clean. The beds were comfortable, and bedding was clean. Great night of sleep. We had an issue with the water heater in our first room and they moved us as soon as they could. I would stay here again.If you are looking for luxury, look elsewhere.
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November 2022 by Diana Apreda
Our stay was wonderful ! Completely fellIn love with Gloucester. The room was cozy, clean and nice and toasty for the cold Massachusetts nights! Hugh, who runs the place was so warm, friendly, helpful and accommodating. Will definitely recommend and be back again in the new year . Thanks Hugh !
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November 2022 by Linda Pfeifer
Our room was clean, large and comfortable. The manager, Komal, was extremely accomodating and friendly and we had a wonderful stay. Highly recommend!
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October 2022 by Jeannie Lambka
Staff was great, room was clean, got a good nights sleep. What else do you need?
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September 2022 by Steve I.
My son recently had to stay in a motel. He wasn't able to afford a nice motel, and had to stay near work. So, the only affordable motel within close proximity to his job landed him here. He phot logged and explained how disturbing the encounter was, here are his notes... Filthy dirty, bug carcass under the sheets, mattress disgusting. Shower doesn't work, tub dirty, with bugs running around in and on it. Quite noisy from the "permanent" residence. Long hair found between sheets. THANK GOD NO CARPET! Understand the rooms were recently remodeled, (I wonder how far a $10.00 budget goes) but if this is recent damage, WOW! Had to stay for 2 nights until he was able to relocate to a nice establishment.
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September 2022 by dental diva
The room is modest but the customer service made it 5 stars for me. The woman at the front that helped me was kind and considerate. She absolutely made it so I would stay there again!!
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September 2022 by James Huyck jr
When checking in everything was fine. When we got to our room the floors were sandy, and not enough towels for four people. The Hotel knew we were having four people ahead of time and didn't prepare. The next morning we had an infestation of ants. The cleaning ladies came into clean and sprayed for ants. Later that night coming back we counted over twenty ants in the room. Kathy at the front desk said she checked the room twice when we were gone and there where no ants(lie). Also states we had our bug guy come over and spray(Lie) because the cleaning ladies sprayed earlier. Kathy was rude the whole time hanging up on me and giving attitude to me and my wife. We did get another room but by morning there were more ants in that room. The new key card we received for the room was deactivated good thing my mother in law didn't come with us to see the sun rise in the am. Luckily that was our last night. The rooms were remodeled and looked great but it would keep ants out if the doors were sealed right. I'd hate to stay there in the winter.
