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June 2023 by Jordan S.
I'm really starting to get irritated with this pharmacy. First of all, I think that it's unacceptable to close down the pharmacy while the staff go out on their "lunch break". You are supposed to take lunch breaks in shifts rather than closing it down while people are sitting around waiting for them to come back. Another constant issue is that every time I arrive to pick up my medication I am always told "We are still working on it" and since I live all the way in West Gloucester I have no other choice but to sit in one of the chairs and wait 15-20 minutes. It shouldn't take ALL DAY LONG just to fill one prescription and I'm tired of having to wait around for them to come back from stuffing their faces. You can't just close down a pharmacy where people need medication to be picked up. That is ridiculous. The staff needs to PRIORITIZE people picking up their medications. If I worked at that pharmacy I would volunteer to give up my lunch break because it's way more important for people to get their medications. I find it very selfish that they close down the whole pharmacy just to eat. You have to do it in SHIFTS. If I hear about this "lunch break" stunt again when I go there next time then I will call the corporate office because there is no excuse for them to completely close down the pharmacy like that.
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June 2023 by Meryl S.
I am appalled at the way CVS assumes its customers are dumb. Customers often use their coupons to save money but CVS' coupons are virtually worthless. Today I went in and bought a foot care item that was $11.99. I gave the coupon to the cashier and what do you know, the coupon stated the item had to be $12. This happens more often than not and I will not shop there anymore. It is nothing short of insulting to pretend you are giving someone a discount, and then inevitably the coupon is ineligible. CVS ought to take a good hard look at their policies- Customers are smarter than you think!
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June 2023 by Google user
They have very low stock on everything that they happened to Carrie. I suggest going to the one on Thatcher road
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October 2022 by Ann V.
this review is for the CVS at 100 GLOUCESTER CROSSING ROAD gloucester, ma.. BAD management and RUDE employee.. i called to find out what i needed to do to get a flu shot.. they said on the phone just come in we do walk in's.. so i walked in and they said oh sorry we're closing at 5pm this was sat. at 4:50pm.. they said come back tomorrow at 10am and we can help you then.. so i returned the next morning sun. @10am as they has had instructed.. they then said oh sorry we can't give you a walk in we only do appts. on weekends.. so i explained that this was not what i was told the day before.. they clearly asked me to come back at 10am the following morning for a walk in.. they still refused to give the flu shot even out of courtesy for having me come back a second day.. they said it was unfair to other customers.. but i was the only customer there.. i then complained to the corporate office.. they were very apologetic and i was then instructed to go to another cvs where the flu shot was promptly administered.. bad management and bad customer service at CVS at gloucester crossing..
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July 2022 by Matt M.
There is never a cashier and always two broken self checkouts. I live minutes away and drive past this place to pay higher prices. I've never experienced a store like this. Complete mess!
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June 2022 by R B.
This Thatcher Road location is much nicer than the Gloucester Crossing locationonly because wendy Lwas so rude to us she always iswhy is this person allowed to be snippy every time?we were at the self checkout which had other customers ahead of usand she did not want to ring us up at allwe had to listen to her complain for the entire timewhy is there no yelp review available for that Gloucester Crossing location?
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April 2022 by Trevor Wolfe
They dont do testing so dont bother wasting you time they lie on website make you fill out forms for them to never have a time real responsible of them
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December 2021 by Amanda S.
I've been going to this pharmacy long as I remember. But now I'm thinking of switching pharmacies. I've been sick for with a common cold and today decided to go to urgent care.. they gave me a antibiotic medication to take for a sinus infection. Went over around 11:00 am and didn't leave there til about 12:00pm. I had to tell the pharmacy staff to fill my Medication or I'm going elsewhere. Somehow that worked. Once I'm over this I'm gonna go to the new cvs and have everything changed over. I have heard they are so much better then this location. I most definitely don't recommend the pharmacy but I do suggest the rest of the store. I wouldn't waste my time at this location anymore. In fact I'm telling all of my family and friends to go elsewhere! I didn't even want to give it One star.. should be NONE
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August 2021 by Frank B.
Something is very wrong with the pharmacy here. Staff has quit an service is commensurately very poor. The drive up window is closed. They tell you "10 minutes" for your prescription then never call your name. Are they trying to wean us off this store to the new location at Gloucester Crossing? Why do it with poor service?
