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November 2023 by Jordan S.
Wow! The pharmacist hung up on me just for asking questions regarding my medication. So rude and unprofessional. They never have my medication ready when they say. I'm always standing in long lines, then they close the pharmacy down so they can have their lunch break. Always an issue at this place. I will be switching to a different pharmacy now. I'm not even going to bother with this place anymore. I will go elsewhere to a pharmacy where I actually can be treated with respect.
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June 2023 by Meryl S.
I am appalled at the way CVS assumes its customers are dumb. Customers often use their coupons to save money but CVS' coupons are virtually worthless. Today I went in and bought a foot care item that was $11.99. I gave the coupon to the cashier and what do you know, the coupon stated the item had to be $12. This happens more often than not and I will not shop there anymore. It is nothing short of insulting to pretend you are giving someone a discount, and then inevitably the coupon is ineligible. CVS ought to take a good hard look at their policies- Customers are smarter than you think!
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October 2022 by Ann V.
this review is for the CVS at 100 GLOUCESTER CROSSING ROAD gloucester, ma.. BAD management and RUDE employee.. i called to find out what i needed to do to get a flu shot.. they said on the phone just come in we do walk in's.. so i walked in and they said oh sorry we're closing at 5pm this was sat. at 4:50pm.. they said come back tomorrow at 10am and we can help you then.. so i returned the next morning sun. @10am as they has had instructed.. they then said oh sorry we can't give you a walk in we only do appts. on weekends.. so i explained that this was not what i was told the day before.. they clearly asked me to come back at 10am the following morning for a walk in.. they still refused to give the flu shot even out of courtesy for having me come back a second day.. they said it was unfair to other customers.. but i was the only customer there.. i then complained to the corporate office.. they were very apologetic and i was then instructed to go to another cvs where the flu shot was promptly administered.. bad management and bad customer service at CVS at gloucester crossing..
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July 2022 by Matt M.
There is never a cashier and always two broken self checkouts. I live minutes away and drive past this place to pay higher prices. I've never experienced a store like this. Complete mess!
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June 2022 by R B.
This Thatcher Road location is much nicer than the Gloucester Crossing location only because wendy L was so rude to us she always is why is this person allowed to be snippy every time? we were at the self checkout which had other customers ahead of us and she did not want to ring us up at all we had to listen to her complain for the entire time why is there no yelp review available for that Gloucester Crossing location?
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December 2021 by Amanda S.
I've been going to this pharmacy long as I remember. But now I'm thinking of switching pharmacies. I've been sick for with a common cold and today decided to go to urgent care.. they gave me a antibiotic medication to take for a sinus infection. Went over around 11:00 am and didn't leave there til about 12:00pm. I had to tell the pharmacy staff to fill my Medication or I'm going elsewhere. Somehow that worked. Once I'm over this I'm gonna go to the new cvs and have everything changed over. I have heard they are so much better then this location. I most definitely don't recommend the pharmacy but I do suggest the rest of the store. I wouldn't waste my time at this location anymore. In fact I'm telling all of my family and friends to go elsewhere! I didn't even want to give it One star.. should be NONE
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August 2021 by Frank B.
Something is very wrong with the pharmacy here. Staff has quit an service is commensurately very poor. The drive up window is closed. They tell you "10 minutes" for your prescription then never call your name. Are they trying to wean us off this store to the new location at Gloucester Crossing? Why do it with poor service?
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August 2020 by R Bruce B.
Have used this CVS pharmacy for years. The pharmacists that I've spoken to have always been cooperative And extremely knowledgeable. An actual fact is that I have gotten some better advice from these pharmacists than I have from my doctor. I don't understand the negative reviews. I'm 78 years old and have quite a few issues so therefore quite a few questions about medications. They have always been answered patiently and with respect. They always go out of their way to fill the prescriptions properly and if they don't have it on hand have it with in 24 hours. The store itself is older and a bit small by today's standards but they have a good selection and I'm more interested in the pharmacy anyway. At least two of the in-store employees are very nice and also very helpful.Five stars for the pharmacy. Three stars for the store.
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August 2020 by Genevieve D.
I spent about 45 min in the pharmacy area waiting for paperwork to get through. I found that this CVS has unsafe infection control practices. They invited me to sit in a chair as a waited. I did not dare doing so as I witness 4 people sitting there before me without any cleaning in between. I do not know how they clean them anyway. Chairs have cloth seats. When I was ready to get my flu vaccin, I noted that the technician did not clean her area after the previous client. I refused to sit down until she cleaned her station up. The cashier asked for my insurance card, she had trouble with the computer and as she is struggling she leaned on her hand with the hand by her mouth still holding my insurances card. She did have a mask on, but was not comfortable with my card touching her mask near her mouth. All employees had masks on and 1 person cleaned her station as she stepped in for her shift. This is a health care business and I surely did not feel safe there. I feel a lot more safer at my local hardware.
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January 2020 by V M.
This review is for the pharmacy staff working under the pharmacist. My family and I have been coming to this CVS on Thatcher Road, Gloucester, MA for the past 10 years. Although I've never had an issue with the pharmacists themselves, their staff on the other hand leave a lot to be desired when it comes to customer service. I understand it may be a lousy job, having to deal with sick grumpy people all day; however, if you can not handle the demands of customer service than you should not be working with people. They have no patience, no manners, rude and very unprofessional. A woman today (who's is a newer employee), got all annoyed because I asked which medicines cost what? She rudely removed the medications from the bag and slammed them down hard on the table, speaking in a short snippy tone, then threw them back into the bag. I've had similar experiences with different people there so this tells me that CVS don't really have a proper customer service training program in place or they have low expectation - perhaps just taking people's word from their resume. There are other CVSs in town, as well as a RITE AID and a WALLGREENS, I may give those a try.
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October 2019 by Claire L.
Absolute worst service. Talked to a female pharmacist that was nothing short of cocky and rude. Unbelievable. I will not buy any more prescriptions from CVS. I will pay more through Walgreens based strictly on principle. My insurance is affiliated with CVS and left Walgreens because prescriptions were slightly cheaper. Not worth the aggravation of the atrocious customer service.
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December 2018 by tom s.
This is a terrible store, filthy and smelly. I live very close but I drive across town rather than go here. I ordered Christmas cards, promised in one hour but not ready 2 days later. They wasted my time. Very unprofessional staff, stay away. Bad service and just a terrible experience overall.