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April 2024 by Gayle P.
Thank you to the Pharmacy Team for going above and beyond! I received a refill message to pick-up, went to my local CVS to learn my prescription was in Napa! I had traveled last fall, forgot my prescription and had a seamless experience to get my prescription filled in Napa, thank you! At the Gloucester CVS, the girl mentioned my prescription was in Napa and when I asked what to do, she offered she would speak with the Pharmacist and switch it back. I was able to pick up the next day, was awesome! Thank you to the Pharmacy Team here in Gloucester who saved me a lot of time and I'm sure a lot less stress taking care of this for me. I truly appreciated the extra effort you made, you have no idea!
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February 2024 by Phil Schwarz
Good pharmacy team, but sometimes short staffed.
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January 2024 by Vialda Paulino
Worst customer service ever and the medication is always backed up
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December 2023 by Mr. Spleen
Abysmal waste of my valuable time! I stopped in for a vaccine and they said they don't do walk-ins, but the location on Thatcher Street does. So I drove over there and they told me they do not. There was no one waiting to be served either, so they should have accommodated me, after sending me there. They make a fair amount of money after every vaccine they give. I do not understand this incompetence. I would not come back here for a bottle of water, if my mouth was on fire. Fortunately, I have plenty of other options and believe me, I will be using them.
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November 2023 by Paul
RUDE and INCOMPETENT people here.I printed a single PDF document from the kiosk and went to the register to pay. They couldn’t find my order, but I had literally heard whirring noises from the machine processing it behind the counter. They had no idea what they were doing, I had to show them where the printer was! Paid for my single sheet of paper and left. But they must have completed my order incorrectly, because over the next 3 weeks, CVS keeps spamming me with phone call reminders about that Photo order, which I obviously picked up already.So, I called the store to correct the mistake in their system. After a brief hold, the associate seemed annoyed, saying “Idk what to tell you, just block the number.” But the phone calls are only a symptom of the order pick-up mistake, right? When I explained that’s why I’m calling, to permanently resolve the issue by removing it from my account entirely, the associate abruptly asserted that “it’s not our fault and there’s nothing we can do.”It’s totally fine if I need to call the main office or something else, but there is absolutely NO need to be so rude about it. She had such a bad attitude I had to hang up. So unprofessional.
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November 2023 by Rick Evans
I get my meds here all the time. I used to go when they were on Main Street the building itself was trash, but the people were awesome I just find it to be the total opposite now. People are rude and seem bothered you’re getting medication. The last two days 11/8 and 11/9/23 I’ve tried to get my young daughter meds she needs to open up her airway because she keeps hacking up a lung. Both times they have said it would be ready first day in a half hour and then I come and they say it’s out of stock and will be ready tomorrow. I call the next day and they say yes it’s coming in at 3:30 should be ready shortly after that; I go and once again and nope never came in it’s out of stock. Both times it also took 20-30 mins for someone to pick up and answer the phone. If this was for me I could deal with it, but it’s for a small child who is crying because she keeps coughing so much. I really came close to ripping everything off the shelf. I don’t think there is any excuse for all of this. If I had a choice of another pharmacy I would go, but sadly I don’t because of insurance.
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November 2023 by Jordan S.
Wow! The pharmacist hung up on me just for asking questions regarding my medication. So rude and unprofessional. They never have my medication ready when they say. I'm always standing in long lines, then they close the pharmacy down so they can have their lunch break. Always an issue at this place. I will be switching to a different pharmacy now. I'm not even going to bother with this place anymore. I will go elsewhere to a pharmacy where I actually can be treated with respect.
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October 2023 by Alissa Moller
Went to pick up a prescription today and the ratchet looking women with tattoos on her neck at the pharmacy just yelled out what my prescription was, for everyone to hear. Straight hippa law violation. The entire cvs store now knew what I was prescribed. When I said to her like hey pls don’t yell that out for every one to hear she argued with me saying “ I didn’t yell” like okay never in my 33 years have I heard someone repeat what I am there to pick up out loud like that and for sure everyone else heard her.
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October 2023 by Google user
Went to pick up a prescription today and the ratchet looking women with tattoos on her neck at the pharmacy just yelled out what my prescription was, for everyone to hear. Straight hippa law violation. The entire cvs store now knew what I was prescribed. When I said to her like hey pls don’t yell that out for every one to hear she argued with me saying “ I didn’t yell” like okay never in my 33 years have I heard someone repeat what I am there to pick up out loud like that and for sure everyone else heard her.
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June 2023 by Meryl S.
I am appalled at the way CVS assumes its customers are dumb. Customers often use their coupons to save money but CVS' coupons are virtually worthless. Today I went in and bought a foot care item that was $11.99. I gave the coupon to the cashier and what do you know, the coupon stated the item had to be $12. This happens more often than not and I will not shop there anymore. It is nothing short of insulting to pretend you are giving someone a discount, and then inevitably the coupon is ineligible. CVS ought to take a good hard look at their policies- Customers are smarter than you think!
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March 2023 by Charles Colby
One pharmacist with facial hair refuses to listen to his own teammates and customers. Only he could fix an error of his own creation, but his failure to listen to the actual problem made it worse. He scolded a tech who was helping me fix the issue then asked me to straighten with insurance. Since I had already done that all I can say he is rude, impatient, unhelpful, (and probably a nightmare to work for.)
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March 2023 by Jeff Contonio
Worse pharmacy I’ve ever dealt with. So glad to have switched to Walgreens where they actually treat you like a human, instead of an inconvenience.And the ridiculously long receipts are obnoxious. I don’t need 5 feet of paper every time I buy a stick of gum. It’s just another example of how CVS can’t accomplish a single task without messing it up in some way.
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February 2023 by CGB
High prices, lack of customer service.
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January 2023 by Ms. Dee
I just did this because I left a gift card $100 at the pharmacy so instead common sense is to call the number on the back. It was just a few days ago and I go to find out they threw it away. Who does that? Who throws someone else's Xmas gift card away. I would never expect that from a pharmacy, your suppose to care. Not using this pharmacy any more!!
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November 2022 by Dylan Hardy
This is a CVS as best i understand.
