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February 2024 by Billy Verge
Full of the dumbest and most incapable individuals you will ever meet
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December 2023 by Terri S.
Tmobile definitely needs more cell towers in the capeann area. I constantly have texting and calling and internet issues.
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December 2023 by Paul Veith
I read some bad reviews but went anyways bc I needed a phone. It must be new staff or new ownership now because the gentleman working named Luiz was incredibly informative and patient in going over my options with me. It was probably best customer service I've ever experienced. I love my new phone. Thank you so much!
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November 2023 by stephen sheline
Its a joke that this store is getting very bad reviews in Gloucester Massachusetts it's a shame to
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July 2023 by Jordan Brooks
It's like no one even works here, lights are on doors are locked and no one answers the phone!
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May 2023 by Amber Johnson
Absolutely horrible they locked the door after he told us on the phone that there was a new delivery coming in between 3&4 so we waited til about 415 and went we sat outside the store for almost an hour waiting for someone to answer their business door. Figuring maybe they’re on lunch or in the bathroom but no one came around. All lights were on but door locked. No not on the door and no one would answer the phone even after we left
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May 2023 by Lawrence Marinozzi
I used to not like going to this Metro store for the reasons that others have posted in their reviews, but I went yesterday, and there's a new owner who is a big improvement on past owners. Luis is friendly, helpful, and knowledgeable. So, if you've had a bad experience in the past, or have never been here before and have read the bad reviews, give this store a try. You'll find that the experience is much better.
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February 2023 by Christina Schlechty
Great service and friendly staff i went in expecting to spend a couple hours there getting a new phone but i was in and out with in 20-30 minutes it was great!
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February 2023 by Daniel Ryan
Open till 7pm? Open and close at there leisure.Move up to T Mobile if you want any modicre of service..... Not too sure about other pcs satellites, but this one is not only bareen, but inadequate.....
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October 2022 by Thomas Daniels (Tom)
Not a huge choice of phones to choose from but they are friendly and helpful. If you have been to a metro store before it is similar to others but good staff makes it easier to navigate your options.
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September 2022 by Tammy Ryan (RSKTD)
Came today to get a new phone, and of coarse the one I wanted was not in stock…. So I had to get a more expensive one( their way to upsell.) the girl helping( if you would call it that was so rude , and unprofessional.she did set up the phone and did her job, but the lack of professionalism and Being helpful was ridiculous.
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August 2022 by Barbara Stone
Went too pay my bill say's they open at 11 on Saturdays well its 10 minutes too 12 and they are not open not too mention when I called the store it went right too voice mail. I give them no stars. Pretty sad when a business can't open on time.
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May 2022 by Justin Case
I wish I could give this place negative stars! Terrible customer service, rude people who work there, and they steal money from the customers and the store! Don't bother with Metro PCS at all if this is who they are!
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March 2022 by JVilleOnTheTrACK
Place is a joke…iv never seen a WORSE store in my life ..pleace never opens on time ..steadily closes early…the store hours are inaccurate 500% ..says 9 o clock but idk how many times iv stood outside the store with multiple other customers waiting almost an HOUR after there listed time before sombody even shows up to open up the location ..says it closes at 6pm if u go there from 5-6 you got a 50/50 chance there open … the infractions go on…long story short ..on a scale from 1 to 10 i give it 0 ! ZERO stars for this location
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August 2021 by James Beauparlant
The service there is awesome
