Shaw's in Gloucester, MA, is a friendly and well-organized grocery store that offers a wide range of products and services. Customers appreciate the helpful staff who go out of their way to assist, even during challenging times like power outages. The store features a bakery with birthday cakes, custom cakes, cupcakes, and the option to order ahead online for bakery or deli items, making it convenient for special occasions. The deli provides party trays and platters, while the butcher block offers a variety of meats, seafood, and sushi trays. The produce department is known for its fresh fruits and vegetables suitable for every season. The floral section adds to the store’s inviting atmosphere. Many customers highlight the store’s cleanliness, modern appearance, and good prices, along with a good selection of groceries and prepared dinners. Employees are described as helpful, knowledgeable, and friendly, creating a welcoming shopping environment. Shaw's also offers grocery delivery and DriveUp & Go™ services for added convenience. Overall, it is a reliable and pleasant place to shop, with attentive staff and a wide selection of quality products.