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November 2023 by Kim Morris
Honest and good pricing. They are also the type that if it isn't worth fixing they will tell you. I had a truck that rusted underneath and was affecting one of the axles. It was a 3,000 job to fix. The owner told me it wasn't worth fixing because the undercarriage was completely rotted. He suggested salvaging it in which I did.
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October 2023 by MP Strohm
I dropped off a loose wheel and tire for a mount and balance a few days ago. I was told that it would be ready later that afternoon. I called around 5:30. They hadn't gotten to it. I was then told that it would be ready at 9am the following morning. I arrived a little after 9. It was still sitting in the same spot.I understand that retaining employees through and after the pandemic has been difficult. Having retired from the automotive industry, including tire sales and service, I know that it takes 5-10 minutes to perform the service I requested.
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October 2023 by Ian B.
Service. Had a screw in the middle of one tire on a set i purchased last year. Service station plugged it, but it still leaked. Sullivan told me over the phone that they couldn't patch it. Didn't even say they would look at it. I won't be back.
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August 2023 by Suzanne Ackerman
Great customer service. Clear explanation of problem and fix. No extra work proposed. Prompt. Fast. Easy. Friendly.
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August 2023 by Julishaa Flannagan-Sutherland
I went here to have two tires plugged. told me that he could not plug them that the tires could not be repaired. I drove up the street to East Coast tire and they did the job for me. No problem. Shop local save money!! Very disappointed I did a lot of business with Sullivans!!
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July 2023 by Hannah Shimanski
Highly recommend! My husband and I were headed up to Gloucester on our honeymoon and broke down halfway. We were towed up to Gloucester and left the car overnight, with a note. Thankfully we were staying in an Airbnb close to Sullivan Tire, so we were able to walk there that evening. We got in touch with Sullivan Tire first thing the next morning and the gentleman we spoke to was so nice and extremely helpful. They got the car right in, assessed the damage and it was done in less than 2 hours. They congratulated us on our marriage, even saying "this must be the happy couple". The staff at Sullivan truly treated us like family and helped us turn a honeymoon that was off to a rocky start, into a stress free and memorable experience. Thank you Sullivan Tire!!! You will forever be a part of our wedding story!
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July 2023 by Dorothy Sieradzki
Excellent service, very polite people working there, clean waiting room. I no longer travel to the dealership for service.
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July 2023 by Erin Quinn
The customer service here is outstanding. They are kind, accommodating and honest. Devoted customer here!
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July 2023 by Hannah Money
Highly recommend! My husband and I were headed up to Gloucester on our honeymoon and broke down halfway. We were towed up to Gloucester and left the car overnight, with a note. Thankfully we were staying in an Airbnb close to Sullivan Tire, so we were able to walk there that evening. We got in touch with Sullivan Tire first thing the next morning and the gentleman we spoke to was so nice and extremely helpful. They got the car right in, assessed the damage and it was done in less than 2 hours. They congratulated us on our marriage, even saying "this must be the happy couple". The staff at Sullivan truly treated us like family and helped us turn a honeymoon that was off to a rocky start, into a stress free and memorable experience. Thank you Sullivan Tire!!! You will forever be a part of our wedding story!
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July 2023 by Albert J.
Highly recommend! My wife and I were headed up to Gloucester on our honeymoon and broke down halfway. We were towed up to Gloucester and left the car overnight, with a note. Thankfully we were staying in an Airbnb close to Sullivan Tire, so we were able to walk there that evening. We got in touch with Sullivan Tire first thing the next morning and the gentleman we spoke to was so nice and extremely helpful. They got the car right in, assessed the damage and it was done in less than 2 hours. They congratulated us on our marriage, even saying "this must be the happy couple". The staff at Sullivan truly treated us like family and helped us turn a honeymoon that was off to a rocky start, into a stress free and memorable experience. Thank you Sullivan Tire!!!
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July 2023 by Anthony Recine
Thank you so much for the work done to my 97 supra! Hard to find good mechanics, Angel you are awesome dude thank you!
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May 2023 by Lawrence Marinozzi
A dealer tech did an "oil and filter change" on my car. Immediately after, the car began running really rough. I took the car to the Gloucester Sullivan tire and Logan checked it and it turns out that the tech did not change the filter or drain the oil, but just added oil and the oil was WAY overfilled. Sullivan did the oil change properly and it immediately ran normally after that.
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April 2023 by Chris Costa
Fixed what another tire shop couldn't fix! Thank you.
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March 2023 by Susan Chavez
Always knowledgeable, extremely helpful and informative. Best pricing and gets the job done in no time !Pleasure to do business with everyone on the staff, especially Dave and Mike !
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December 2022 by Jay Palazola
Never going Back!! Drove our Volvo there for an oil change and upon completion the engine would not start. After a week in their shop they could not figure out the problem. We had to tow the car out bring it to another shop where they determined the engine was cooked and most likely from being run with no oil in it. They will not take responsibility for the damage or even refund the oil change. Not to mention the aggravation we suffered not having our vehicle and having friends drive us to Peabody to get a rental car
