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November 2023 by Heather Lee
They had exactly what we needed, convenient location, and it was easy to reserve online. Pick up was quick and the convenience of the key drop is great.
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January 2021 by Paul F Coughlin
Perfect for me. Get in, get out no hassle.
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September 2020 by Qile Niu
Rent a truck here, worst service ever. The guy name Mark very rude on me. Hang my phone.
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September 2019 by Ann Isler
Must pay cash for boxes, and supplies. They do take cards for the truck rentals. Great experience.
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May 2019 by Christie D.
DO NOT RENT HERE!!! AWFUL customer service. This is my first bad review on yelp. I LOVE giving good reviews of businesses and I do often and I always think twice before posting negative comments on a business. I've only left one other bad review in my life before this. HOWEVER!!!!!! I felt it necessary to share this because I've never been spoken to with such disrespect in my life by a business owner. This "man" has the mannerisms of a potato. The owner/manager of this location on Eastern Ave. was aggressive from the minute I walked into his shady dump he calls a business office. I had an online reservation and ended up canceling it and demanding a refund and receipt before I left. He would've never spoken to or insulted my husband the way he did me. I literally told him I didn't appreciate the way he was speaking to me. I was shocked and appalled. After I stuck up for myself he continued to raise his voice at me cause I questioned why he was charging me so much when the rental fee was $19.95 a day plus .59/mile. He was condescending and VERY aggressive towards me. I told him he was only speaking to me like that cause I was a woman and he wouldn't have the balls to speak to a man the way he was speaking to me. He kept yelling and lecturing me so I told him to cancel my reservation and refund my credit card. I left letting him know to expect a bad yelp review after I told him how disgusted I was with his behavior. I went to the new U-Haul place on Willow Street where a gentleman named Ed helped me and treated me with respect. He charged me the correct way and gave me a brand new clean van with only 1000 miles on it. It had an auxiliary outlet so I could run my phone gps and music through the radio. Nothing like the old dirty clunkers the Eastern Ave. guy had. I know this cause My husband had rented from him a few times before cause he was the only guy in Gloucester. I read the reviews on his site and because I cancelled my reservation I can't post a review. However, someone else disgruntled commented on how he was the only U-Haul place in Gloucester. Not anymore!! If you want to be treated with respect, not get ripped off and get a new vehicle don't go to this location. Go to the other one. If you're seeing this Mark you can bite me. Next time think twice before you speak to a customer the way you spoke to me. Shame on you for treating me the way you did.
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April 2019 by Sam Landry
Got that truck, cruising from there
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July 2018 by Ralph Hanibal
Very helpful whole process getting vehicle and the return
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January 2017 by Jim Bridger
First experience with U-Haul. Quick, easy and affordable.
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November 2016 by Alanna-joy Susman
Great van, great service
