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August 2023 by Agent 21
The virtual atm machine is amazing. Very helpful from the live feed. Thanks! ?
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July 2023 by Stephen Maynes
Non professional and carless staff
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May 2023 by Lisa Rosati
ATM is always broken or out of service
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May 2023 by Quincy Tang
I specifically called ahead and ask if I can show up at 4:45pm or earlier to do a wire transfer. And the answer was I can show up at 4:45pm. And I showed up at 4:45pm and was told it is too late.....
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March 2023 by Gregory Fiore
Stood in line for 6 minutes with only one teller working while two other employees did not greet me. I had to get something notarized. One of the other employees greeted me. And said to give me 5-10 minutes and walked away from the branch toward the supermarket.
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April 2022 by Sarabdeep Sahni
Took an appointment with Janet at 10:30 only to realize that she is not working. No courtesy call. Was booked for 11am and waited till 11:20 before giving up.
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September 2021 by Mani Sundar
Customer service is great
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June 2021 by Joe Rej
Very slow service , only one teller , and poor location
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November 2020 by Michael Scully
I had a bit of a crisis today. I deposited cash into this branches atm during closed hours and the atm took my money and didn’t credit my account. There wasn’t even a attempted transaction in my history. I waited 2 hours for the branch to open up only to find out the atm custodian wasn’t working this day. I needed this money in my account immediately and Taylor was completely understanding. Initially it was looking like I was going to have to file a claim and wait several days for the issue to be resolved but Taylor sensed my urgency in needing this money and with the help of the branch manager Laura via the phone, they were able to reconcile the discrepancy by getting into the atm themselves and seeing that my money got jammed. They then credited me that amount and sent me on my way. A major catastrophe that could have taken days to fix was dealt with in about 45 mins and I needed it. Although it seems that this should have been a no brainer for them to do all this.. they both did what needed to be done all the while teetering on the verge of breaking company policy. We are all at the mercy of the machines these days and Taylor and Laura didn’t let that happen. Thanks again guys!
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September 2020 by ahmed hatim
Worst experience ever. Horrible customer customer service and all agents have no clue what they are talking about. I would not recommend anyone to go there.
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September 2020 by noor altahafee
Do not recommend anyone to go to this branch.
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November 2019 by Heidy Liz Montanez
I have visited Citizens banks all over Massachusetts and this is by far the worst location ive had the displeasure of dealing with. Unluckily it is the closest to me and the managers are awful. I’ve spoken to the Branch manager who doesn’t seem too interested in my concerns of his Assistant harassing one of my employees. Just today I went to make a deposit and the assistant would not attend to me and told me I had to wait for someone else as he proceeded to take the person behind me. This is the most unprofessional location, before this never had an issue. They don’t smile they are not friendly and inviting and they act like they are better (made an unnecessary comment about how they get paid more than other people. Don’t go here in fact don’t even bank with them customer service did nothing about my issue. Awful, I will keep complaining.
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March 2016 by Mike O'Farrell
This is a full service branch of Citizens Bank located inside of a Stop & Shop.
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February 2013 by Shawn Whiterell
Best people on earth! Just watch the fees
