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January 2024 by Consumer OneEightEightSeven
1. Sent my large animal for emergency.2. Hospital not clear of diagnosis.3. Recommend surgery.4. Post surgery animal in pain.5. Had to euthanize the animal.
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July 2022 by Jillian M.
Sadly, I cannot recommend Tufts. Our kitty has been very sick and her condition began to deteriorate. We waited for eight hours total and asked a few times just to see our kitty briefly, even if just for a few minutes. They refused, despite that our kitty hadn't even been assigned a doctor yet. The veterinarian insisted on expensive blood work, despite the fact that our regular veterinarian had performed blood work the day before. We found that the veterinarian we interacted with was nonchalant and appeared not to care about our kitty. I was also alarmed by the state of the exam rooms. As you can see, there was fur and hay. The exam table appeared to have some dried body fluids. I understand that they're an emergency veterinarian clinic and there might not be a lot of time to clean between patients. However, according to the American Veterinary Medical Association, exam rooms should be cleaned between patients. We're worried that our already vulnerable kitty could become sicker as a result of our visit. I've heard so many positive things about Tufts. Sadly, after eight hours, we're now $2k in the hole and we didn't receive any help for our kitty.
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July 2022 by Isabel B.
My leopard gecko recently became very sick, and this was one of the only places in the state that took leopard geckos. The wait was over 5 hours for them to even see her, just for us to realized we won't be able to afford to fix her. Thankfully, the vet understood my financial situation, and allowed me to take her home with some antibiotics and possible medication that could help her. I'm not sure if I would recommend this vet for exotics, as my gecko is still very uncomfortable, and we aren't sure if she is going to get better. I would def recommend dogs and cats here though!
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May 2022 by Catrina D.
The team at Tufts saved my 11 year old dog's life. Yes, it was pricey but I am forever grateful my dog received excellent care and she healed wonderfully. She was brought to the ER after having gone through the trash. We got there late in the evening and after talking to the doctor she was on the books for an endoscopy at 1:30am. Unfortunately at this point all the garbage had turned into a ball in her lower GI and they didn't want to keep causing trauma to her esophagus. They had to open her up and thank goodness it went this route. They found a few a secrets my old girl was hiding away. Tufts called me probably 7 or 8 times during the night and into the wee hours of the morning as they kept finding stuff and continuously updated me and educated me on these concerns. Not only was the wad of trash removed but so was her spleen and a biopsy was taken of her liver. One problem that threw us for a loop was her gallbladder. It was decided during surgery that it would be monitored and taken out after she healed from this round of surgery. However, after the surgeon discussed the state the gallbladder was in with the care team it was prioritized to be taken out immediately. So my poor dog went through 2 emergency surgeries in under 12 hours and was in the ICU for 3 nights. I was understandably an absolute mess throughout this ordeal but the folks at Tufts were nothing but kind to me (including the accounting department!) Even though the cost added up quick, I wasn't blindsided by it as they informed me up front what each surgery and her additional care would cost (thankful for CareCredit). They updated me when they said they would and didn't do a thing to my dog before speaking to me first. They didn't rush me off the phone and answered any question I had and discussed at length everything she through. I am so thankful for how Tufts handled everything and above all saving my girl's life!
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February 2022 by Pamela P.
This is the worst money grubbing place...drove here to have opinion on my horse...unable to see.... they probably gonna need X-rays and other tests and steroid blocks wtf without seeing the horse??? That was the front desks diagnosis..They haven't even looked this horse!!!.ridiculous multi million dollar complex and they can't see a QH that I wanted a simple physical on......Get out your wallet because this is not what I thought it was... I will never donate to this organization ever again! Or recommend...what a scam! These are the times..you'd better be real rich to own a horse...fancy facility...cranky staff...you'll be paying for it
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February 2022 by Jess Mccarty
The complete staff at tufts large animal hospital is amazing they took wonderful care of my horse and were so kind and willing to help guide me through the process. Even after his colic surgery they were there and available for any follow up questions (and I had so many) . I highly recommend them to anyone in need .
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February 2022 by Sara King
Outstanding initial emergency / surgical care in our experience. STRONGLY SUGGEST if you do any follow-up appointments here to ensure you're clear on the timing of follow-up, what procedures are planned & approximate cost ahead of time.
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February 2022 by Gretchen L.
I have a cat with GI issues and turned to Tufts after a less-than stellar experience with another animal hospital. The internal medicine vet has been wonderful to both my cat and myself. My first visit was a telehealth appointment due to COVID and she spent a long time on the phone with me asking questions and going over my cat's medical situation. Different treatment options were offered and I never felt pressured to take the most expensive route. There is no doubt that veterinary care is costly, but I feel that my vet dollars are well-spent here. The communication has been excellent, with the vet herself making the calls and promptly returning my calls when I have further questions. I would definitely return to the Tufts clinic when specialized care is needed.
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December 2021 by Edward G.
10 or 15 years ago this place was five stars. But in the last couple years they have gone downhill. And it breaks my heart to observe it. I don't want to embarrass anybody and name names but some of the behavior even with the doctors is ridiculous. Give me the old days of that place
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November 2021 by Jason R.
Called them today described our 12 year old dog has a fever of 104° and will not get up. They told us they were too busy to see him even though he is clearly suffering
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October 2021 by Alexandra S.
I will start by saying it is pricey to go here, but they do good work and are teaching future vets, so it is worth it. When my vet said my dog had to be put down because she was very sick with cancer and since she was 14 she would be too weak to make a full recovery I wanted a second opinion. I went here and they said the same thing, and actually figured out it was worse than my vet thought. They sent me home with some medicine and I've fluids to get her through a few more days and it helped her sleep and feel better. The vet tech that helped me was so kind and told me about everything in detail. I would recommend going here, but just know they charge 225 for an emergency visit.
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June 2021 by Dani E.
My cat was in critical condition, and when I called to ask to bring her in for an emergency they said there were more severe cases at that moment and they couldn't take her. I took her to MSCPA-Angell West in Waltham, and found a tumor as well as thyroid issues, we had to put her down that day. I highly recommend not going to Tufts, and to Waltham instead.
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February 2021 by Laurie Z.
Dutch, our 10 month old puppy became suddenly critically ill. I wasn't getting a good feeling from our emergency vet so I transferred him to Tufts. When he arrived, he was so anemic he almost needed a blood transfusion and had impending liver failure. Their vigilance turned him around within a few days and he is now home recovering. I will be forever grateful.
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October 2020 by Joseph K.
If u have reptiles they suck they canceled due to something and now my bearded dragon passed away. My daughter is heartbroken and im pissed.
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September 2020 by Eugene R.
We were terrified last week when Renji, our Shiba Inu had a severe seizure episode, but Tufts hospital for small animals made the experience much more manageable. They were very helpful in laying out our options and working with us to select treatments that were within our budget. The doctor was very patient and kept us updated, offering advice and answering questions from the time Renji was admitted to neurology up to and including when he was at home the next day adjusting to his new meds.
