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November 2023 by Nicholas
The inspection experience was great here, service tech said 10 minutes and 10 minutes it was. The environment is clean and organized, great professionalism all around. I had the intention of getting more work done here, considering others' reviews and the work I saw them doing for others. Everyone in the work environment seemed polite and grateful to their customers, besides Mike the owner. I would have come back for a bigger job on my vehicle and would have most likely given that extra star for a five star review. However, I was mistreated by one person. His name was Mike, and I believe he's the owner. I was nothing, but polite and professional, being talked to as if I was lesser than or something like that. Although, the big guy there is super kind and the gentleman who did my inspection, thank you for your customer service.
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November 2023 by Jyothi Krishnan
Every time I bring my car here for servicing, I get the best service. Staff are always polite and the work is excellent!Services: General repairs & maintenance
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October 2023 by Betsy H
The team at Mike’s Car Care took care of our (generally high mileage) cars for many years, so we had many visits over the decades and always felt we were getting straight answers and fair pricing from Mike and the team. We recently moved and it’s been hard finding services in our new area, especially an auto maintenance shop - we think we have found one, but everyone is short-staffed and like Grafton, there’s been so much growth in the town, you have to wait a week or more for an appointment, and I have had several issues with getting my car fixed the first time (example: 4 trips and a whole hot summer gone, to get a/c fixed - fix didn’t work, part didn’t show up, oh it’s not a leak after all, it’s the compressor”) - we miss Mike’s! Lol
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October 2023 by Dhiren Savla
I have been going to Mike’s Car Care for the last two years, and it has been a mixed bag.When I knew exactly what was wrong with the car, the service was relatively painless. For example, oil change, alternator replacement, or brake job.However, when I went in for a check engine light, I was told it was the PCV valve. Within a week of changing the PCV valve and spark plugs (about $800), the check engine light came back on.Now the new diagnosis was the direct injection fuel pump. I was reassured by both Mike and Keith that this was just something that happens to high mileage cars. With a new DI fuel pump and $1000 lighter, I picked up the car, giving Mike’s Car Care Center the benefit of the doubt for the back-to-back check engine light coincidence.The very next day, the dreaded check engine light reappeared. Feeling that I was being taken for a ride, I had the check engine light code checked at a nearby Autozone, which revealed a cylinder misfire. (In hindsight, I should have done this the very first time before going to Mike’s).This time, I was told at Mike’s that there was excessive carbon buildup in the intake valves and was recommended carbon cleaning, intake gaskets, injector seals, and fuel injector replacements… in all, another $3000.It could be a run of bad luck, but more likely inept diagnosis or something worse on Mike’s Car Care Center’s part at my expense.Needless to say, I will not be taking my cars to Mike’s for any future repairs.Services: Auto engine diagnostic
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September 2023 by Cher by Photography
Still taking my car here. They seriously are the best. Didn't even have to ask about putting back the spare tire. It was just handled. Since, it was of course, the last thing on my mind after a blow out. Very happy with my experience here over the past 6 years. Thanks Mike for fixing my car!
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September 2023 by Tina Haight
I went to get my state inspection done and the staff was quick, friendly, and helpful.
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August 2023 by Kamal Baldawa
Excellent place for car inspection and repair. I. Generally go around lunch break to avoid crowd
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July 2023 by T C.
Horrible customer service. They had the vehicle for over a week, did not communicate with us as to what was going on (dropped it off for suspension check) . Quoted $300-$400, final bill was just under $800 (which we would have paid, but communication about it is all it would have taken!). Receptionist was RUDE!! When the bill was questioned Mike began SCREAMING and belittling us. Actually said " A guy his age and he doesn't have his own mechanic....he's a LOSER"....the argument was the most heated I have ever seen between A SHOP OWNER AND HIS CUSTOMER!! The only reason it got so hot is because Mike would not admit ANY wrongdoing. All we asked for was an explanation and it nearly went to blows. Save your sanity and go ANYWHERE else!!
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July 2023 by Paul Devito
We have always found Mike to be honest and his team does quality work.Services: Electrical repair
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April 2023 by Markos Saenz
I went there due to a noise on my car. They took it for a short drive and then they told me it need it new tires. I understand some about cars and you don't need to know too much to find out when tires are really bad. Long story short they over charge me for literally nothing and then want me to buy their tires that were basically over price compared to what I can get a Goodyear. The customer service is not good either. I feel disappointed because it used to be a good shop in town.Service: Auto maintenance
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March 2023 by Markos S.
It used to be good. The employees don't seem to care about customer service neither offer good mechanical expertise. I took my car in due to a noise; they could not find anything after a short drive, did absolutely nothing, yet I was over charged. Then they want me to sale some tires that I know their price was way over. I am just disappointed this shop in town is not the same as it used to be in service and price.
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March 2023 by Tara Fratantonio
I had realized I had a flat tire (nail) when I was on my way to drop my kids off at school. Called Mike’s Car Care and they saw me right away! They patched the tire and charged me a very fair and reasonable price. My kids weren’t even late for school.Service: Tires
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January 2023 by Kristie Lee
I just want to give a huge shout out to Mike's car care!! I moved here about 3 years ago and I go to him for literally everything because since day one he and his team have proven to be the best! I even went in for a noise I thought only I could hear, a tiny creaking noise in the front end that I could only hear when I slightly accelerated, it was my motor mounts! I'm impressed that he pinpointed such a tiny sound! Today I brought my car in because I felt like my brakes were acting up, he did my brake pads, rotors, and a wheelbearing, topped off my fluids and checked everything else and had it ready by the end of the day, so thankful to have had it done so quickly!! He's done new tires, my exhaust, inspection stickers, routine oil changes. I won't go anywhere else ever again!! Thank you to Mike and his team. It's really nice to be able to trust your mechanic! I HIGHLY RECOMMEND HIM TO EVERYONE. Support your local mechanic!Services: Engine repair
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January 2023 by L S
Any one who uses this place, i feel sorry for you. This is a fair warning to stay away.Mike is as dishonest as it gets and takes advantage of people, specifically women, every day. A vehicle was brought to him for new control arms and an alignment.Mike charged her for original BMW control arms, but installed cheap aftermarket control arms which cost less than 1/4 the cost of the OEM BMW ones that the customer was charged for.The alignment was never set straight, and so the wheel was off center considerably to the left. The customer was screwed out of about $1000 for the work mike performed, and had to pay the dealer to have the work re done a second time-properly-and with the correct OEM parts.Very shady, dishonest mechanic and i would whole heartedly recommend avoiding this garage. I understand it's tough to find good mechanics, but this guy, Mike, and his garage give other mechanics a bad name. Please retire ASAP, Mike.Services: Wheel alignment
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September 2022 by Mary Lynch
I always go here. For over 12 years they have taken care of all of my family cars. Wonderful place.
