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August 2023 by Regina Soules
Having a HUGE ISSUE With listed hrs saying 11pm and store being closed whenever the employee feels like closing for the evening.Tonight when I pulled into the parking lot at 1045pm, your new, extremely rude employee, ran to the door & locked it in my face without explanation or a word. When i asked if i could pleaae purchase a gal of milk she nastily sneered at me and said Nope! Cash register is counted. Then walked away.As a company, if you want to close at 1030,pm 1045pm ect, DO SO.But please! As the only place open, in a minimim 12-15mile radious, PLEASE DONT LIST YOUR HOURS AS 11PM AND THEN ALLOW YOUR EMPLOYEES TO CLOSE WHENEVER THEY DANG WELL PLEASE. This is very unprofessional, unreliable, as well utterly inconvenient.As another review above states: the store has been closed at 1030pm, 1050pm, 1045p..... It Literally depends on the mood of whatever employee is working!Night shift pple are counting on your store & the hours posted to get gas to drive to work with. They might be counting on your store to get their lunch & or snack for their long night shift. Dr's and Nurses may be counting on gas or coffee to get them safely home.after a long evening shift at the hospital. One never knows!Tonight, i was completely out of milk after i spilled the last glass. My grandson went to bed without his night time bottle due to your employee closing 12mins early and rudely shutting the door in my face! .People driving through our small town from CT or NY heading to the Ma Pike in Lee, might be counting on your posted hours to get gas, to even be able to make it to the next gas station. Believing yoyr store is open, when indeed your employees closed early, they are now stranded. With no gas available ANYWHERE REMOTELY CLOSE. Had your hours been accurate, they couldve rerouted and hit an open gas station! *AS your store is THE ONLY PLACE OPEN AFTER 830 to get fuel, oil cigettes ect, I have to inform you, this is wrong on so many levels!! ** I've 1st hand witnessed an out of state driver run out of gas 1mile past your store due TO YOUR STORE CLOSING EARLY, & NOT HONORING THE POSTED HOURS.Once you enter this town, low on fuel, there are no other places to get fuel for miles minimim of 15-20 im guessing. THIS IS NOT OK!**Please, Cumberland Farms Corporation, and Local owner, Please Resolve this issue! PLEASE ADJUST YOUR HOURS TO BE ACCURATE. PLEASE MANDATE YOUR EMPLOYEES HONOR THE POSTED HOURS.By all means, Close whenever you'd like. Just please respect the hours that you post as open and stay open during them.There are alot of people depending on your store and the accuracy of doing what you say.Thank you,A long time resident of Great Barrington and a loyal Cumberland Farms Customer.
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May 2023 by Addison Southwick
Was recently 24 hours, but never any coffee after 9pm. Now hours say 11pm close, but doors locked at 10:30.
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April 2023 by Ben Kelly
had a great experience with my friends. cashier was awesome! michelle needs a raise ASAP!!
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December 2022 by Aimee Jamieson
Closed - 10:15 pm 8/3/2022CLOSED by 8:00 pm 8/12/2022Beware !!! No open stations it seems !
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October 2022 by Taylor Thomas
No food made in the mornings
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August 2022 by Aimee Lamere
Closed - 10:15 pm 8/3/2022CLOSED by 8:00 pm 8/12/2022Beware !!! No open stations it seems !
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July 2022 by C Burch
Not bad
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December 2021 by Will Pohl
Not a bad place, the staff are friendly and the food is average :) overall, enjoyable.
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September 2021 by Ronald Winters
The store is perfectly fine and Smart Pay is a great product. The store is an example of the national challenge finding staff now. All the signage says it is open 24 hours and it simply isn't. Google Maps now shows it open to midnight and it was closed prior to midnight on a visit in the past 2 days. Clerk told me they are trying to find someone to work the shift. Needs creative solution. 24 hour service is a key element of the draw. Inaccurate signage and internet info will frustrate faithful customers.
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September 2021 by Willa Pohl
Not a bad place, the staff are friendly and the food is average :) overall, enjoyable.
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July 2021 by GREELEYANDOLDS BENANDCYNTHIA
This branch store has been for a month (A MONTH ). without any bathroom at all. The porta potty was distant and filthy . I have been a Cumby’s customer for years, and have enjoyed their food but the idea that staff handling food were having to use that porta-potty is revolting . You can draw the same conclusions about hand washing and the substitution of sanitizer for hand washing that I do. I have contacted their customer service department but they did not offer to circle back and let me know what they have done to correct the problems . I will be phoning every Cumby’s before entering - as a stage four cancer patient in chemotherapy I need to have access to a bathroom - and it was the police who referred me to Cumby’s , which means that first responders depend on this resource. Cumby’s — do better now !
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July 2021 by Matthew
This place is super grimy. Had to step over bags of garbage laying in the aisles. Flooring missing all over the place. Both bathrooms are out of order, but dont worry, there's a nasty portajohn in a corner of the parking lot.
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June 2021 by Claire N.
The staff is usually really nice, it's the only place to go at night when everything else is closed, and when it comes to gas stations, this one is pretty top notch. It really seems like the staff care about their job and a lot of them have been there for a while. I can't emphasize enough how good the food is too. Their pizza (around lunch time/the rush time when it's the freshest) is surprisingly great, their coffee is great, and their baked good are SO good. If you get a cumberland farm's chocolate chip cookie - microwave it for maybe 30secs and it's to die for. Zach and Eileen are probably the people I see there the most and they're always extremely nice and welcoming! They're great at their jobs and if you head into this location to see either of them on the clock - you know you're in good hands
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March 2021 by Jessica Bekech
Clean and organized every time.
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March 2021 by B.j.
Always closed 15 minutes early. If it says 12 then it should be 12.
