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November 2023 by L. D.
I called to see if they had ADHD med in stock. I had already called 6 places. When I asked the woman who answered if she had any suggestions she rudely said "anywhere; any pharmacy" like a total b. I had just asked another pharmacy the same question and they gave me great suggestions (calling a smaller town). A pharmacy should be well aware of the struggles to get adhd meds right now and didn't need to make me feel worse about a shitty situation.
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September 2023 by Dylan T.
The pharmacy staff here are rude, dismissive, and inept. I have literally never had an issue-free interaction with them. One would imagine healthcare workers having more compassion. The regular retail staff have always been great.
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August 2023 by Thomas Brogle
Second time I tried to get a real live person to talk to me. On that freaking music hold for 25 minutes plus each time. What the hell are they doing eating Bon Bons!!!!!!
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April 2023 by Patience Lowe
24 hour wait for free self covid tests. unreasonable they have the contract and should have them on hand an fill that script asap.
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April 2023 by Cat K.
I've had mixed experiences at this CVS pharmacy. During our first late-night visit to this CVS, a few years ago, to pick up prescriptions after an emergency room visit, the pharmacist was helpful and kind and straightened out a miscommunication with the hospital. Unfortunately, our most recent experience with this pharmacy was awful. We'd just spent 8 hours in the emergency room, and finally we were released and went to pick up the prescriptions that the doctor had called in. The associate at the counter told us that there would be a two-hour wait. We explained that my husband was in severe pain from a kidney stone and asked if it were possible to have it filled sooner. (There was no one else waiting.) She went to check with the pharmacist, then came back and said, no, it's two hours. We didn't know what to do. We politely explained that we lived far away and that my husband was in agony. She went and asked again. Still no. We didn't want to press any more, so we were about to go back to the car, to wait for two hours, when the associate decided on her own to ask again and had the pharmacist come over to talk with us. He said, "well, you should have called ahead." We explained that we had been in the emergency room and couldn't have called ahead (which he knew, because we'd already explained that to the associate). Then finally he said that he could have our prescriptions ready in under half-an-hour. We thanked him and were incredibly relieved. But, honestly, what if we had given up after the second try and waited in our car, my husband in agony (have you ever had a kidney stone?) for two hours when all along the pharmacist could have filled the prescription in under 30 minutes? I found that to be pretty callous. As I said, my other experiences at this pharmacy were good, so I guess it depends on who you get. Since this is the only 24-hour pharmacy in the area, I hope they can become more consistent in how they treat people. A little kindness goes a long way.
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March 2023 by Elizabeth
Terrible. My 10 year old had her tonsils and adenoids removed today. Prescription was called in. Waited in line 20 minutes to be told its not finished. After waiting another 20 minutes cashier called us up and told us they don't have either Prescription. Veronika recommended over the counter Tylenol. What?! Went out to my car to transfer from Greenfield CVS to Northampton CVS but they had deleted both prescriptions from their system. Really?! Had to call surgeon to have ANOTHER Prescription called in to another Pharmacy. My 10 year old had to use the bathroom.....because we waited 45 minutes. Was informed their public bathrooms were now closed because people were going on the floor. Really?!?! That absolutely sums up their service.
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March 2023 by Guy Gilbert
The Greenfield CVS drive thru technician was very polite, friendly and very professional. She was kind beyond words. CVS should be really proud of her. Thank you whoever you were.
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October 2022 by David Timberlake-Salter
I’ve lived less than three city blocks from my local CVS, and CVS has always been there wherever I need something. I believe the worst thing about CVS that I can think of is that they don’t have a bike rack out front. CVS provides a wonderful public service!
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January 2022 by Melanie Thorpe
So much for a few people to do, staff is always friendly and does their best to get to customers quickly during busy times.
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December 2021 by Joseph A.
First, they are incompetent. Over time your closet will fill with pill bottles that they over-refill. They call the wrong doctors for refills, and don't tell you when they have not heard back from the wrong person, until you call asking about your refill. They just sent me two text messages regarding the same drug. The first said no refills until December 22. The second said your refill is ready. The staff is pompous and cruel. One even threatened me with calling the police because I insisted on waiting around until my 4 day late refill was ready. To say this CVS sucks is to give a bad name to other businesses that merely suck. Incompetent, rude, dirty store. Greenfield deserves better than this piece of shit.
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August 2021 by Judith M.
Julia in customer service was excellent. I watched her help several folks stymied by the new policy forcing every patron to do their own check out. She also helped me through a painless return.Also- lots of great sales!However- CVS corporate listen up- pawning off your labor costs by making your customers handle their own transactions is bad for your bottom line. There are plenty of folks who will not return to this store because they are NOT happy with self check out.Get at least one prison front of the house.
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November 2020 by Dina H.
I have NEVER had such a HORRIBLE experience in my life! I hate the self checkout! It's way too confusing and not handicap friendly. My niece who is special needs ask for a price check for a face mask that was at counter, the cashier walked passed without even looking my niece and told her to go to check it herself. Which would have meant she would have to leave the long line and do a self price check. Then the signs are confusing, up top where I could from six feet and from my wheelchair said cash and debit. All the others were taken, do I went to that one. When I got there it was debit only but I had cash. So now I'm REALY UPSET. I to get back in-line then check out. The was no one at the counter to take my money. I am now getting vocal, then and only the did someone come and ask what can I do for you, but in a very condescending way! I said this is not working! She again was not nice and repeated herself. She could see that I was in a wheelchair and my niece has special needs, told me if my attitude didn't change I would have to leave the store! So that is exactly what I did! I WILL NEVER GO THERE AGAIN!! Not have having cashiers doesn't WORK! There should be a choice!
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January 2020 by Zach R.
They are so helpful and friendly in the pharmacy. Tride and true! So good! I was out of state and the pharmacy held my prescription so it wouldn't go back into stock and be ready for me when I got back. Very smart and kind service.
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December 2019 by R L.
Wish I could do 0 stars Very very rude pharmacy staff. miss rude INA or however u spell it... needs to be fired for sure. How dare you. Hung up on me twice being very snippy and having huge attitude. Was a landline so cannot pull the I could y hear me bull. Sorry I know it's hard to do ur actual job but hey try it once on a while. People will be much happier with u and the rest of your rude staff of rude girls . Ladies gossip and are so snippy rude while they think were on hold. Whoops. You weren't. Then make us do there job they seem to like putting their jobs on the customer. Constant for me anyway. They have outdated info all the time and are 2 steps behind. I've never had such a hard time picking up my meds that my insurance pays a pretty penny on. I advise rite or Walgreens as a much better pharmacy. This location They pass judgements and discriminate. Without knowing someone or their past how dare you nasty hearted ladies judge, who are you anyway. Overrated jobs your pill counters and cashiers. Nice to know you can humble yourself for your caring jobs. Make up different rules depending on caller. My husband and I proved this by calling same day same problem.. fixed for one and not for the other. No reason except they like to make rules up. It fun I bet to send everyone on wild goose chases. when they should be helping not laughing and getting off on customers problems . I'm sick by the way I was treated hung up on several times by the chick clique. in there and was not till I spoke to the actual pharmacist was I then treated with respect. Terrible.
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September 2019 by Thomas Rooney
24 hour pharmacy! They stay quite busy here! Sometimes a bit of a wait! Be patient! They do have drive thru service!