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September 2025 by PHYX ASSISTANT
Don't be rude to other business owners in the same line of work as you!
Edit: In response to the owners response -
We have engaged in business with this shop. Brendan came to our business requesting our help fixing a PS5 with a power issue. He came all the way to Springfield MA from Greenfield MA which is about a 45 minute drive 1 way! The assistant on the phone (ME) quoted him between $140 to $180 for ANY power issues. Brendan proceeded to show up after our phone conversation, meaning he understood the price and agreed! He then argued with the owner of our shop insisting the assistant on the phone quoted $140 and he didn't want to spend more than $150. He refused to leave the PlayStation, insulted the owner, and left empty handed. He then left a false negative review on our Google page as well as Yelp. Talk about trying to bring other businesses down, huh? If that speaks to our integrity and professionalism, then it speaks to your integrity and professionalism as well. Why would you try to bring other business owners down while trying to bring yourself up, but we are the only ones in the wrong?
We are sorry Brendan only heard what he wanted to hear, but the phone conversation was recorded as well as the interaction in our store is on camera. After 10+ years in business, we have no reason to lie or be dishonest with customers.
I will delete my review once you delete yours Brendan
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October 2024 by Brendan Kenny
This is a shop that prides itself on the highest quality repairs and is committed to exceptional customer service. They aim to service all your computer related needs at the best price possible.
Thank you to all who have left a review we greatly appreciate your kind words and generous support.
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October 2024 by Fred Bruce
Very good service brendan takes care of my needs thanks brenden.
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August 2024 by George Kenny
Reasonable, responsive and professional. Highly recommend for computer problems.
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March 2024 by Therese Church
Brendan has updated, and cleaned/serviced my aging HP laptop for a few years now. I'm not a techy person and he has been patient and takes the time to explain.
His turn-around time is very quick, unless it's a special order part, and here again, he is fast to get your machine back to you. He's communicative and efficient. Pricing very reasonable as well. I have been happy with his work and will continue to use his services in the future.
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March 2023 by Tyler Noyes
Have had a PS4 and a MacBook repaired by them. Each time they provided flawless repairs, leaving me with no complaints. Best tech shop around!
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March 2023 by Max Steel
Quick, knowledgeable, and kind.
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March 2023 by Beth Kimball
I have needed Brendan several times. He is extremely knowledgable and will explain things in terms I understand realizing I do not have the expertise he has. I appreciate his flexibility and care. Thank you for your excellent professionalism and service which has always been provided at reasonable rates .
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March 2023 by Jim Renaud
Great service, knowledgeable, and reasonable rates. Arctic Refrigeration Jim
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March 2022 by Galaxy Gamer
They had great service, and charge very little all in all I think this place is poggers!
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March 2022 by Martha Swanson
Nicest guy ever. Very professional and gets the job done. I highly recommend him.
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March 2021 by Jesus Leyva
They are knowledgeable and trustworthy. Even before I actually brought a computer to them to service they gave me valuable money and time saving computer advice.
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March 2021 by B “CringyName69” S
Very professional, great timing, and the price is great! I had a gaming laptop that needed a keyboard replaced. He took great care of my baby. Highly recommended!
